{"id":33200,"global_id":"www.iii.com?id=33200","global_id_lineage":["www.iii.com?id=33200"],"author":"20","status":"publish","date":"2024-07-11 11:30:41","date_utc":"2024-07-11 15:30:41","modified":"2024-07-11 11:32:59","modified_utc":"2024-07-11 15:32:59","url":"https:\/\/www.iii.com\/event\/the-safe-library-security-safety-and-service-at-the-moments-of-truth\/","rest_url":"https:\/\/www.iii.com\/wp-json\/tribe\/events\/v1\/events\/33200","title":"The Safe Library: Security, Safety, and Service at the Moments of Truth","description":"<p>Join our session with Dr. Steve Albrecht, who has trained thousands of library employees on handling challenging, entitled, eccentric, or even threatening patrons who may want to disrupt the library.<\/p>\n<p>His popular program offers practical and realistic communication, service, and de-escalation tools which will make your facility a better, safer place to work. Enjoy Steve\u2019s real-life experiences as a 24-year library security consultant, mixed with his use of humor. Learn safety and security measures, personal protection methods, and how to activate your \u201chigh-stress\u201d customer service skills.<\/p>\n<p><strong>Register:<\/strong> <a href=\"https:\/\/go.iii.com\/WBN-2024-08-07TheSafeLibrarySecuritySafetyandServiceattheMomentsofTruth_LP-Registration.html\" target=\"_blank\" rel=\"noopener\">https:\/\/go.iii.com\/WBN-2024-08-07TheSafeLibrarySecuritySafetyandServiceattheMomentsofTruth_LP-Registration.html<\/a><\/p>","excerpt":"<p>Join us as we welcome Dr. Steve Albrecht, one of the nation\u2019s leading experts on library safety and security, for a discussion of security at the library.<\/p>","slug":"the-safe-library-security-safety-and-service-at-the-moments-of-truth","image":false,"all_day":false,"start_date":"2024-08-07 13:00:00","start_date_details":{"year":"2024","month":"08","day":"07","hour":"13","minutes":"00","seconds":"00"},"end_date":"2024-08-07 14:00:00","end_date_details":{"year":"2024","month":"08","day":"07","hour":"14","minutes":"00","seconds":"00"},"utc_start_date":"2024-08-07 17:00:00","utc_start_date_details":{"year":"2024","month":"08","day":"07","hour":"17","minutes":"00","seconds":"00"},"utc_end_date":"2024-08-07 18:00:00","utc_end_date_details":{"year":"2024","month":"08","day":"07","hour":"18","minutes":"00","seconds":"00"},"timezone":"America\/New_York","timezone_abbr":"EDT","cost":"","cost_details":{"currency_symbol":"","currency_code":"","currency_position":"prefix","values":[]},"website":"https:\/\/go.iii.com\/WBN-2024-08-07TheSafeLibrarySecuritySafetyandServiceattheMomentsofTruth_LP-Registration.html","show_map":true,"show_map_link":true,"hide_from_listings":false,"sticky":false,"featured":false,"categories":[],"tags":[],"venue":[],"organizer":[],"custom_fields":[],"json_ld":{"@context":"http:\/\/schema.org","@type":"Event","name":"The Safe Library: Security, Safety, and Service at the Moments of Truth","description":"&lt;p&gt;Join us as we welcome Dr. Steve Albrecht, one of the nation\u2019s leading experts on library safety and security, for a discussion of security at the library.&lt;\/p&gt;\\n","url":"https:\/\/www.iii.com\/event\/the-safe-library-security-safety-and-service-at-the-moments-of-truth\/","eventAttendanceMode":"https:\/\/schema.org\/OfflineEventAttendanceMode","eventStatus":"https:\/\/schema.org\/EventScheduled","startDate":"2024-08-07T13:00:00-04:00","endDate":"2024-08-07T14:00:00-04:00","performer":"Organization"}}