{"id":33707,"date":"2024-11-18T20:53:32","date_gmt":"2024-11-19T01:53:32","guid":{"rendered":"https:\/\/www.iii.com\/?post_type=blog&#038;p=33707"},"modified":"2025-01-10T12:13:50","modified_gmt":"2025-01-10T17:13:50","slug":"a-closer-look-at-the-innovative-users-group-highlighting-the-benefits-of-membership","status":"publish","type":"blog","link":"https:\/\/www.iii.com\/whats-new\/a-closer-look-at-the-innovative-users-group-highlighting-the-benefits-of-membership\/","title":{"rendered":"A closer look at the Innovative Users Group: Highlighting the benefits of membership"},"content":{"rendered":"<p><span data-contrast=\"auto\">To learn more about the value of the Innovative Users group, we spoke with both former chairman Wes Osborn (Executive Director of the Central Library Consortium) and his successor, Jeff Campbell (Head of Infrastructure Management Services and the University of North Carolina Libraries).\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Their passion for this unique organization is palpable, rooted not only in its facilitation of communication with Innovative but in the myriad other benefits it offers to its members.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The Innovative Users Group was founded in 1991 as an international organization of member libraries who used the Innovative library software. It is an independent organization, with the mission to:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Serve as a forum to influence the development and improvement of Innovative\u2122<\/span><span data-contrast=\"auto\">, Part of Clarivate\u2122<\/span><span data-contrast=\"auto\">, products for the benefit of IUG members.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Foster and improve relationships and communication among members by maintaining an electronic forum and through other networking opportunities.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Foster and improve relationships and communication between members and Innovative.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Gather and disseminate information on the use of Innovative products among the users of the systems.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Networking and Inspiration: Fueling Growth and Innovation<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">One of the standout features of IUG highlighted by Wes and Jeff is the in-person annual conference, which offers unparalleled capacity for fostering networking and inspiration.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For Wes, who initially held reservations about the number of open forum sessions regularly featured in the conference schedule, these short, informal assemblies have proved to be a transformative space where discussions spark profound insights.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">&#8220;It&#8217;s a place where public librarians, often hesitant to take center stage, can lead discussions that resonate deeply with peers,&#8221; Wes emphasized. This organic exchange of ideas is invaluable, often leading to unexpected collaborations and innovations.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The <\/span><a href=\"https:\/\/www.iii.com\/whats-new\/thats-a-wrap-highlights-from-the-iug-2024-conference\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">2024 IUG Annual<\/span><\/a><span data-contrast=\"auto\"> Conference was held May 25-27 in Detroit, MI with more than 400 IUG members and Innovative staff in attendance, including executive leadership, product experts, User Experience (UX) specialists, customer support and others.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Participants took advantage of the opportunity to share knowledge and expertise, learn from each other, collaborate and network, and come away inspired to deliver patron-centered library experiences for their communities.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Professional Development: Going Beyond Requirements<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For academic librarian Jeff, fulfilling professional development requirements could be a checkbox exercise elsewhere.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">However, his involvement in IUG goes beyond compliance; it&#8217;s a choice driven by a genuine desire to contribute and learn. &#8220;This is where I want to be to fulfill this requirement,&#8221; Jeff remarked, highlighting how IUG&#8217;s leadership roles and committee engagements offer substantial growth opportunities that align with personal and professional aspirations.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">&#8220;Professionally, it&#8217;s the best organization I&#8217;ve ever been involved with,&#8221; Jeff affirmed. &#8220;The community here not only meets my professional development needs but also satisfies my desire for meaningful connections with like-minded individuals.&#8221;<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Making an Impact: From Ideas to Implementation<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Beyond personal growth, IUG members also relish the chance to influence the direction of Innovative&#8217;s solutions through initiatives like the <a href=\"https:\/\/www.iii.com\/whats-new\/quick-guide-to-the-new-innovative-users-group-product-enhancement-process\/\" target=\"_blank\" rel=\"noopener\">Member-Exclusive Enhancements Process<\/a> (MEEP).\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This structured approach allows members to propose and vote on enhancements, ensuring that user needs directly shape product development.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">&#8220;Seeing changes implemented can inspire people to actively participate,&#8221; Wes noted, emphasizing how these tangible outcomes reinforce commitment and enthusiasm within the community.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Embracing Diversity and Collaboration<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A hallmark of IUG is its inclusivity, bridging gaps between different library types and operational focuses. Jeff highlighted the enriching exchange between public and academic libraries, where insights on electronic resources management from one sector complement customer service excellence from another.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This diversity of voices not only broadens perspectives but also accelerates innovation across the board.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Looking Ahead: Challenges and Opportunities<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">As library staff face growing demands, IUG reminds members that they are here to help. Despite significant changes post-COVID, IUG has found new ways uphold its values of community, collaboration, and innovation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Effective communication of both tangible benefits and intangible rewards will be crucial in sustaining engagement and relevance in a dynamic library environment.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Get Involved<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">While the annual IUG conference is an incredible opportunity to meet, collaborate, and celebrate in person, the real work of the Innovative community happens all year round. Here are some of the ways to keep up the momentum from this successful event:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Monthly virtual discussion:<\/span><\/b><span data-contrast=\"auto\"> The IUG holds a monthly virtual discussion group with a different topic each month. Topics range from Sierra\u2122<\/span><span data-contrast=\"auto\">\u00a0cataloging to Polaris\u2122<\/span><span data-contrast=\"auto\">\u00a0Technical Services to library marketing tips. It\u2019s a great way to get connected and learn from other Innovative libraries.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Online user forums:<\/span><\/b><span data-contrast=\"auto\"> The IUG hosts independent online forums where users can submit questions and get answers from other libraries. For example, two of the most viewed posts are a custom Polaris database query and a post on how to use with Sierra SIP2 self-check machines. This is a great place to consult other users.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Product Enhancements:<\/span><\/b><span data-contrast=\"auto\">\u00a0 The Idea Exchange is a platform where any Innovative user can submit enhancement ideas for Innovative products. IUG Members can also get involved with the Member Exclusive Enhancement Process (MEEP).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Free Newsletter: <\/span><\/b><span data-contrast=\"auto\">IUG has a free monthly newsletter available to everyone. You can sign-up on their website using this link: <\/span><a href=\"https:\/\/nam10.safelinks.protection.outlook.com\/?url=https%3A%2F%2Finnovativeusers.org%2Fnewsletter&amp;data=05%7C02%7Ccourtney.suciu%40Clarivate.com%7C5cd144218109483c2aa108dcb5728389%7C127fa96e00b4429e95f972c2828437a4%7C0%7C0%7C638584750684262442%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=FYO%2BK94RVGNRu1yubGsWiy91UTbnW6bNacKAPkgENDA%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">https:\/\/innovativeusers.org\/newsletter<\/span><\/a><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">IUG Conference Presentations:<\/span><\/b><span data-contrast=\"auto\"> The IUG posts all user presentations from the conference on their membership website. Even if you didn\u2019t attend the conference in person, you can still benefit from the great presentations and best practices shared at the conference.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">IUG 2025 Conference will be held March 13-15 (pre-conference sessions held March 12), 2025 in Denver, Colorado. <\/span><a href=\"https:\/\/www.innovativeusers.org\/iug_2025.php\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Registration<\/span><\/a><span data-contrast=\"auto\"> is open now. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Interested in learning more or getting involved? Check out the Innovative Users Group <\/span><\/b><a href=\"https:\/\/www.innovativeusers.org\/how_to_join.php\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">website<\/span><\/b><\/a><b><span data-contrast=\"auto\">.\u00a0<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn more about the Innovative Users Group (IUG) with this interview with outgoing chairman Wes Osborn and his successor, Jeff Campbell.<\/p>\n","protected":false},"featured_media":33721,"template":"","categories":[472,89,430],"tags":[27,28],"class_list":["post-33707","blog","type-blog","status-publish","has-post-thumbnail","hentry","category-announcements","category-events","category-innovative-libraries","tag-innovative-users-group","tag-iug"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A closer look at the Innovative Users Group: Highlighting the benefits of membership - 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