{"id":6846,"date":"2020-03-06T19:10:16","date_gmt":"2020-03-06T19:10:16","guid":{"rendered":"https:\/\/live-clarivate-innovative.pantheonsite.io\/?post_type=blog&#038;p=6846"},"modified":"2021-04-30T18:01:28","modified_gmt":"2021-04-30T22:01:28","slug":"innovative-business-update-on-coronavirus-covid-19","status":"publish","type":"blog","link":"https:\/\/www.iii.com\/whats-new\/innovative-business-update-on-coronavirus-covid-19\/","title":{"rendered":"Innovative Business Update on Coronavirus (COVID-19)"},"content":{"rendered":"<p><strong><em>UPDATED April 17, 2020<\/em><\/strong><\/p>\n<p>We continue to monitor the spread of the novel coronavirus (COVID-19) and its global impact. Innovative is committed to providing awareness and transparency to our customers, employees, and partners about our status and actions that we are taking. Our business continues to be fully operational, with no disruption to our services and systems.<\/p>\n<p><b data-stringify-type=\"bold\">Additional Webinars and Training Videos Available for Libraries<\/b><\/p>\n<p>To bring more enriching online and on-demand content to our libraries, Innovative has launched two initiatives to provide additional webinars and training videos for everyone:<\/p>\n<ul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\">\n<li><a class=\"c-link\" href=\"https:\/\/www.iii.com\/media\/innovative-launches-free-webinar-series\/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"slack-kit-tooltip\">Innovative Launches Free Quick Hits Webinar Series<\/a><\/li>\n<li><a class=\"c-link\" href=\"https:\/\/vimeopro.com\/innovativeiii\/training\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"slack-kit-tooltip\">New Training Video Channel<\/a><\/li>\n<\/ul>\n<p><strong>Important Reminder about Email Phishing Attempts<\/strong><\/p>\n<p>Innovative has seen an increase in phishing attempts with emails that contain fraudulent information. <span style=\"text-decoration: underline;\">Specifically, Innovative has NOT made any changes to our payment instructions for customers in 2020.<\/span> All Innovative customers were sent an email about this\u00a0from Yariv Kursh<span style=\"font-size: 1em;\"> on April 2. <\/span><a style=\"font-size: 1em;\" href=\"https:\/\/www.iii.com\/blog\/reminder-be-aware-of-increased-phishing-activity\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"text-decoration: underline;\">Read the full text of the email on our blog.<\/span>\u00a0<\/a><\/p>\n<p><strong>Resources to Suspend Operations at Your Physical Location<\/strong><\/p>\n<p>Online guides, no login required:<\/p>\n<ul>\n<li><u><a href=\"https:\/\/iii.rightanswers.com\/portal\/app\/portlets\/results\/viewsolution.jsp?page=1&amp;&amp;solutionid=200313172324571#\" target=\"_blank\" rel=\"noopener noreferrer\">Sierra &amp; Millennium Guide<\/a><\/u><\/li>\n<li><u><a href=\"https:\/\/iii.rightanswers.com\/portal\/app\/portlets\/results\/viewsolution.jsp?page=1&amp;&amp;solutionid=200313161506782#\" target=\"_blank\" rel=\"noopener noreferrer\">Polaris Guide<\/a><\/u><\/li>\n<li><a href=\"https:\/\/iii.rightanswers.com\/portal\/app\/portlets\/results\/viewsolution.jsp?page=1&amp;&amp;solutionid=200317083729921\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"text-decoration: underline;\">Virtua Guide<\/span><\/a><\/li>\n<\/ul>\n<p>Webinars, available for free on our Vimeo page:<\/p>\n<ul>\n<li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/vimeo.com\/400719380\" target=\"_blank\" rel=\"noopener noreferrer\">North America &amp; EMEA &#8211; Sierra &amp; Millennium<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/vimeo.com\/400719380\" target=\"_blank\" rel=\"noopener noreferrer\">Polaris<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/vimeo.com\/400719380\" target=\"_blank\" rel=\"noopener noreferrer\">APAC Sierra &amp; Millennium<\/a><\/span><\/li>\n<\/ul>\n<p>New Scripts Available: The Innovative support team can run these script at your request, simply open a ticket and include the information requested.<\/p>\n<ul>\n<li>Sierra &amp; Millennium: Batch update the pickup dates for all items already on the holdshelf. Learn more: <span style=\"text-decoration: underline;\"><a href=\"https:\/\/iii.rightanswers.com\/portal\/app\/portlets\/results\/viewsolution.jsp?solutionid=200320092827023\" target=\"_blank\" rel=\"noopener noreferrer\">Batch Update on Hold Pickup Dates<\/a><\/span><\/li>\n<li>Sierra: Extend Not Needed After (NNA) Dates. Learn more: <span style=\"text-decoration: underline;\"><a href=\"https:\/\/iii.rightanswers.com\/portal\/app\/portlets\/results\/viewsolution.jsp?solutionid=200402111859405\" target=\"_blank\" rel=\"noopener noreferrer\">Extending Not Needed After (NNA) Dates<\/a><\/span><\/li>\n<\/ul>\n<p><strong>Innovative Business Update<\/strong><\/p>\n<p>Along with our parent company ProQuest, Innovative has activated our business continuity programs, and has additional contingency plans at the ready, to help mitigate potential disruptions to our business with a focus on:<\/p>\n<ul>\n<li>The health and safety of our employees and customers<\/li>\n<li>The continuity of our services<\/li>\n<li>Supporting our customers and their users<\/li>\n<li>Compliance with governmental regulations and public health guidance<\/li>\n<\/ul>\n<p><strong>Employee and customer health and safety:<\/strong><\/p>\n<ul>\n<li>We have updated our business travel guidelines, with air travel strictly limited. We are holding virtual meetings rather than traveling to stay connected with customers, colleagues and partners.<\/li>\n<li>We have implemented a company-wide work from home policy, and have restricted access to our facilities, including visitors. To continue to inform our company policies we are closely monitoring guidelines from the government and health officials in the local communities where our employees and customers live and work.<\/li>\n<li>We are carefully reviewing our event calendar as well as our presence at industry events in the coming months, postponing as needed. These are often difficult decisions; however, maintaining our commitment to the health and well-being of our customers and employees is our ultimate priority.<\/li>\n<\/ul>\n<p><strong>Business continuity:<\/strong><\/p>\n<ul>\n<li>As a global company, we have critical business functions, including\u202ftechnical support distributed in regions around the world. \u00a0We also have a cloud-based infrastructure that provides redundancy across geographies and our network. This model ensures superior\u202fservice levels and consistent customer support.<\/li>\n<li>As part of our normal business operations, Innovative has robust capabilities enabling our workforce to work remotely with the security and access to the services necessary to support our business and customers. Our offices have successfully tested an online-only work environment.<\/li>\n<li>The majority of our professional services are handled remotely without the need to travel to customer sites. Due to the suspension of travel, customer meetings originally planned to take place onsite will be handled by video or teleconference.<\/li>\n<\/ul>\n<p>Innovative is closely monitoring the situation, making real-time decisions to implement other measures as need to support our employees and customers.\u00a0Please continue to check this post for updates on our business operations as needed. In the meantime, if there is anything that we can do to support you and your institution, or if you have questions or concerns, please contact your account team or email us at <a href=\"mailto:support@iii.com\">support@iii.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UPDATED April 17, 2020 We continue to monitor the spread of the novel coronavirus (COVID-19) and its global impact. Innovative is committed to providing awareness and transparency to our customers, &hellip; <a href=\"https:\/\/www.iii.com\/whats-new\/innovative-business-update-on-coronavirus-covid-19\/\">Continued<\/a><\/p>\n","protected":false},"featured_media":7213,"template":"","categories":[337],"tags":[],"class_list":["post-6846","blog","type-blog","status-publish","has-post-thumbnail","hentry","category-corporate"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Innovative Business Update on Coronavirus (COVID-19) - Innovative Interfaces Inc.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.iii.com\/whats-new\/innovative-business-update-on-coronavirus-covid-19\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Innovative Business Update on Coronavirus (COVID-19) - Innovative Interfaces Inc.\" \/>\n<meta property=\"og:description\" content=\"UPDATED April 17, 2020 We continue to monitor the spread of the novel coronavirus (COVID-19) and its global impact. 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