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The Salesforce Certified Agentforce Specialist Exam is a smart move for anyone looking to shine in the Salesforce world. Launched by Salesforce on March 3, 2025, this certification focuses on Agentforce—a clever AI tool that improves customer service. Whether you’re just starting out with certifications or already know your way around Salesforce and want to level up, it's perfect. In today’s fast-moving tech scene, being able to use AI like this is a skill that gets noticed, and this exam proves you’ve got it.
To pass, you need a solid plan—it’s not something you can just guess your way through. That’s where Salesforceprep steps in with a real advantage. Their top-notch Salesforce Certified Agentforce Specialist real exam questions in the Salesforce Certified Agentforce Specialist Exam Dumps match what you’ll see on test day, making your prep smooth and effective. Add a little practice, and their Salesforce Certified Agentforce Specialist exam prep PDFs give you everything you need to pass this exam on first time. Let’s break down why this matters and how to make it work for you—Salesforceprep has your back.
Businesses today are all about speed and smarts, and this certification puts you right in the mix. Salesforce’s 2024 State of the Service Report says 78% of service leaders want AI in place by 2026—Agentforce is a big part of that push. It lets companies handle customer needs quicker and cut down on manual work. Getting certified shows you can set up and run this tool, which is exactly what employers are after. It’s a practical way to show you’re ready to help a team succeed, no matter where you’re starting from.
The exam zeroes in on two main areas, based on Salesforce’s updated guide:
| Area | How Much | What It Covers |
|---|---|---|
| Agentforce Basics | 70% | Setting up Agentforce and connecting it to Salesforce |
| Prompt Engineering | 30% | Writing short, clear directions for the AI to follow |
Agentforce Basics is the big piece—think of it as learning to plug this tool into a company’s system so it handles customer questions smoothly. Prompt Engineering is about giving the AI simple commands, like telling it to list urgent tasks. These are hands-on skills you can use right away.
Getting ready takes focus, and Salesforceprep.com makes it easier with their study material. You get question and answer sets that are just like the real ones, so you know what to expect. They help you practice staying on track with the time limit and spot where you need work—like if setting up Agentforce feels tricky at first. Made for this new exam, they’re up-to-date and reliable. If you are still worried about what to choose then we have a simple solution too. You can utilize our free trial version at first and after you are satisfied you can buy our exam material. Plenty of people pass thanks to Salesforceprep—it’s a solid shortcut.
Here’s what you’re looking at, straight from Salesforce’s latest info
Before this exam, people got other certifications, after launching this exam you don’t need other certifications to jump in—though knowing Salesforce basics helps. The free offer is a bonus to get people started early.
Once you’ve got this under your belt, good things come your way. Here’s what newjob trends from Glassdoor show:
| Job | Pay Range |
|---|---|
| Agentforce Specialist | $100,000 - $130,000 |
| Salesforce Consultant | $95,000 - $125,000 |
| Customer Success Lead | $90,000 - $115,000 |
These jobs value someone who can bring AI into the mix, and this certification gets you there. It’s a clear step up in your career.
This exam took over from the Salesforce Certified AI Associate—here’s the difference:
| Detail | AI Associate | Agentforce Specialist |
|---|---|---|
| Start Date | August 2023 | March 3, 2025 |
| End Date | March 3, 2025 | Still active in 2025 |
| Questions | 40 | 60 |
| Time | 70 minutes | 105 minutes |
| Pass Score | 68% (~27/40) | 73% (~44/60) |
| Focus | General AI in Salesforce | Agentforce-specific skills |
The old one was broader; this one dives deep into Agentforce, making it more practical.
The Salesforce Certified Agentforce Specialist Exam, rolled out on March 3, 2025, is your chance to get ahead with AI in Salesforce. Practice builds your skills, but Salesforceprep Salesforce Certified Agentforce Specialist Practice Dumps give you the edge to hit 73% on your first go. Free until December 31, 2025, it’s a smart move to jump in now—after that, it’s $200 well spent. Grab these tools, learn Agentforce, and take your place among the pros shaping tomorrow’s businesses. You’ve got what it takes—make it count!
Universal Containers’ service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?
A. Create a custom Record Summary prompt template for the Case object.
B. Summarize the Case with a standard Agent action.
C. Customize the standard Record Summary template for the Case object.
Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template. Which flow element should UC use?
A. Add Flex Instructions
B. Add Prompt Instructions
C. Add Flow Instructions
Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases. Which feature should theAgentforce Specialistset up to enable UC's sales team?
A. Call Summaries
B. Call Explorer
C. Call Insights
Universal Containers plans to enhance the customer support team's productivity using AI. Which specific use case necessitates the use of Prompt Builder?
A. Creating a draft of a support bulletin post for new product patches
B. Creating an Al-generated customer support agent performance score
C. Estimating support ticket volume based on historical data and seasonal trends
Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation. Which features should theAgentforce Specialistrecommend?
A. Service Replies and Case Summaries
B. Service Replies and Work Summaries
C. Reply Recommendations and Sales Summaries
Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?
A. Turn on Einstein Copilot.
B. Turn on Einstein Generative AI.
C. Turn on Prompt Builder.
What is the correct process to leverage Prompt Builder in a Salesforce org?
A. Select the appropriate prompt template type to use, select one of Salesforce's standard prompts,
determine the object to associate the prompt, select a record to validate against, and associate the
prompt to an action.
B. Select the appropriate prompt template type to use, develop the prompt within the prompt workspace,
select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and
validate the generated responses.
C. Enable the target object for generative prompting, develop the prompt within the prompt workspace,
select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to
an action.
Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding. What should UC consider when using standard Service AI Grounding?
A. Service AI Grounding only works with Case and Knowledge objects.
B. Service AI Grounding only supports String and Text Area type fields.
C. Service AI Grounding visibility works m system mode.
Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use?
A. Data Cloud-triggered flow
B. Template-triggered prompt flow
C. Unified-object linking flow
What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?
A. Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and
be able to ensure company policies are applied. conversationally and in the now or work.
B. Enable a sales team by providing them with an interactive step-by-step guide based on business rules to
ensure accurate data entry into Salesforce and help close deals fatter.
C. Instantly review and read incoming messages or emails that are then logged to the correct opportunity,
contact, and account records to provide a full view of customer interactions and communications.
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?
A. Create a Flex prompt template in Prompt Builder.
B. Create a custom copilot action which calls a flow.
C. Configure the Integration Flow Standard Action in Einstein Copilot.
Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. TheAgentforce Specialistis tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production. Which other configuration steps should theAgentforce Specialisttake in the sandbox that can be deployed to the production org?
A. create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these
fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission
Set Assignments for the intended Agents.
B. From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution,
and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the
Messaging session record page layout.
C. Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these
fields: and ado the Wrap up component to the Messaging session record page lavcut.
Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. In the score of 1 indicate?
A. The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity
category.
B. The response is not toxic.
C. The response is the most toxic.
Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity.After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"'
A. Sentiment Analysis and Emotion Detection
B. Draft Survey Request Email
C. Issue and Revolution
Universal Containers is planning a marketing email about products that most closely match a customer's expressed interests. What should An Agentforce recommend to generate this email?
A. Standard email marketing template using Apex or flows for matching interest in products
B. Custom sales email template which is grounded with interest and product information
C. Standard email draft with Einstein and choose standard email template
Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to create a personalized introduction email. After creating a proposed draft email, which predefined adjustment should UC choose to revise the draft with a more casual tone?
A. Make Less Formal
B. Enhance Friendliness
C. Optimize for Clarity
An Agentforce is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform. What is the correct method for theAgentforce Specialistto assign actions to an Agent?
A. Assign the action to a Topic First in Agent Builder.
B. Assign the action to a Topic first on the Agent Actions detail page.
C. Assign the action to a Topic first on Action Builder.
Universal Containers (UC) is looking to improve its sales team's productivity by providing real-time insights and recommendations during customer interactions. Why should UC consider using Agentforce Sales Agent?
A. To track customer interactions for future analysis
B. To automate the entire sales process for maximum efficiency
C. To streamline the sales process and increase conversion rates
Universal Containers (UC) needs to improve the agent productivity in replying to customer chats. Which generative AI feature should help UC address this issue?
A. Case Summaries
B. Service Replies
C. Case Escalation
Universal Containers’ data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?
A. Model Builder
B. App Builder
C. Copilot Builder
Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?
A. Not safe
B. Safe
C. Moderately safe
Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?
A. Include multiple-choice questions within the prompt to test the LLM’s understanding of the context.
B. Ask it to role-play as a character in the prompt template to provide more context to the LLM.
C. Train LLM with data using different writing styles including word choice, intensifiers, emojis, and
punctuation.
Universal Containers is very concerned about security compliance and wants to understand: Which prompt text is sent to the large language model (LLM) * How it is masked * The masked response What should theAgentforce Specialistrecommend?
A. Ingest the Einstein Shield Event logs into CRM Analytics.
B. Review the debug logs of the running user.
C. Enable audit trail in the Einstein Trust Layer.
Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge. Which step should UC take to meet this requirement?
A. Turn on Service AI Grounding, Grounding with Case, and Service Replies.
B. Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.
C. Turn on Service AI Grounding and Grounding with Knowledge.
A data science team has trained an XGBoost classification model for product recommendations on Databricks. TheAgentforce Specialistis tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO). How should theAgentforce Specialistset this up?
A. Create the serving endpoint in Databricks, then configure the model using Model Builder.
B. Create the serving endpoint in Einstein Studio, then configure the model using Model Builder.
C. Create the serving endpoint in Databricks, then configure the model using a Python SDK connector.
A Salesforce Administrator wants to generate personalized, targeted emails that incorporate customer interaction data. The admin wants to leverage large language models (LLMs) to write the emails, and wants to reuse templates for different products and customers. Which solution approach should the admin leverage?
A. Use sales Email standard templates
B. Create a t field Generation prompt template type
C. Create a Sales Email prompt template type.
An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce. Which feature provides this?
A. Sales Summaries
B. Sales Insight Summary
C. Work Summaries
Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history. Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'
A. Design universal product recommendations.
B. Write a response scrip for the chatbot.
C. Collect and analyze browsing data.
Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities. What is one criterion that Agentforce for Sales uses to match similar opportunities?
A. Matched opportunities have a status of Closed Won from the last 12 months.
B. Matched opportunities are limited to the same account.
C. Matched opportunities were created in the last 12 months.
Universal Containers’ current AI data masking rules do not align with organizational privacy and security policies and requirements. What should An Agentforce recommend to resolve the issue?
A. Enable data masking for sandbox refreshes.
B. Configure data masking in the Einstein Trust Layer setup.
C. Add new data masking rules in LLM setup.
What is a SalesforceAgentforce Specialistable to configure in Data Masking within the Einstein Trust Layer?
A. The profiles exempt from masking
B. The encryption keys for masking
C. The privacy data entities to be masked
Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Einstein Copilot and extending Service Cloud to mobile users. When would Einstein Copilot implementation be most advantageous?
A. When the goal is to streamline customer support processes and improve response times
B. When the main objective is to enhance data security and compliance measures
C. When the focus is on optimizing marketing campaigns and strategies
Universal Containers wants to incorporate CRM data as well-formatted JSON in a prompt to a large language model (LLM). What is an important consideration for this requirement?
A. "CRM data to JSON" checkbox must be selected when creating a prompt template.
B. Apex code can be used to return a JSON formatted merge field.
C. JSON format should be enabled in Prompt Builder Settings.
Universal Containers (UC) wants to limit an agent’s access to Knowledge articles while deploying the "Answer Questions with Knowledge" action. How should UC achieve this?
A. Define scope instructions to the agent specifying a list of allowed article titles or IDs.
B. Update the Data Library Retriever to filter on a custom field on the Knowledge article.
C. Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.
How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?
A. Masked data will be de-masked during response journey.
B. Masked data will be de-masked during request journey.
C. Responses that do not meet the relevance threshold will be automatically rejected.
What is a valid use case for Data Cloud retrievers?
A. Returning relevant data from the vector database to augment a prompt.
B. Grounding data from external websites to augment a prompt with RAG.
C. Modifying and updating data within the source systems connected to Data Cloud.
Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the "Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters. What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?
A. Use Model Playground to create a model configuration with the specified parameters.
B. Manually add the hyperparameters to the new template.
C. Revert to using the standard template without modifications.
Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate responses?
A. Prompt Defense
B. Data Masking
C. Dynamic Grounding
Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?
A. SDR Agent must be deployed in the Messaging channel.
B. SDR Agent only works in the Email channel.
C. SDR Agent must also be deployed on the company website.
Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base. Which AI capability should UC use?
A. Einstein Email Replies
B. Einstein Service Replies for Email
C. Einstein Generative Service Replies for Email
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