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Universal Containers wants to incorporate CRM data as well-formatted JSON in a prompt to a large language model (LLM). What is an important consideration for this requirement?
A. "CRM data to JSON" checkbox must be selected when creating a prompt template.
B. Apex code can be used to return a JSON formatted merge field.
C. JSON format should be enabled in Prompt Builder Settings.
An AI Specialist at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps. 1. Create a new Field Generation prompt template. 2. Choose Case as the object type. 3. Select the custom field AI_Analysis_c as the target field. After creating the prompt template, the AI Specialist saves, tests, and activates it. Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the AI Specialist was editing the field, it was behaving as a normal field. Which critical step did the AI Specialist miss?
A. They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.
B. They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.
C. They forgot to edit the Lightning page layout and associate the field to a prompt template
Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting. Which business requirement would lead an AI Specialist to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?
A. UC wants to fine-tune model temperature.
B. UC wants a model fine-tuned using company data.
C. UC wants to change the frequency penalty of the model.
After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team. Which key consideration should the AI Specialist keep in mind for this deployment?
A. Assign the Agentforce for Service permission to the Service Cloud users.
B. Assign the standard service actions to Agentforce Service Agent.
C. Review and test standard and custom Agent topics and actions for Service Center use cases.
Universal Containers is very concerned about security compliance and wants to understand: Which prompt text is sent to the large language model (LLM) * How it is masked * The masked response What should the AI Specialist recommend?
A. Ingest the Einstein Shield Event logs into CRM Analytics.
B. Review the debug logs of the running user.
C. Enable audit trail in the Einstein Trust Layer.
Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?
A. Save as New Template and edit as needed.
B. Clone the existing template and modify as needed.
C. Save as New Version and edit as needed.
Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AlI-enabled field icon next to the summary field. What is the most likely cause of the issue?
A. The user does not have the Prompt Template User permission set assigned.
B. The prompt template associated with summary field is not activated for that user.
C. The user does not have the field Generative AI User permission set assigned.
Which use case is best supported by Salesforce Einstein Copilot's capabilities?
A. Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
B. Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.
C. Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities
An AI Specialist needs to enable the use of Sales Email prompt templates for the sales team. The AI Specialist has already created the templates in Prompt Builder. According to best practices, which steps should the AI Specialist take to ensure the sales team can use these templates?
A. Assign the Prompt Template User permission set and enable Sales Emails in Setup.
B. Assign the Prompt Template Manager permission set and enable Sales Emails in setup.
C. Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.
Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching opportunities?
A. Call Summaries
B. Einstein Sales Insights
C. Call Explorer
Universal Containers (UC) is tracking web activities in Data Cloud for a unified contact, and wants to use that in a prompt template to help extract insights from the data. Assuming that the Contact object is one of the objects associated with the prompt template, what is a valid way for DC to do this?
A. Call the prompt directly from Data Cloud with a web tracing activity included in the prompt definition.
B. Add the activity records as an enrichment related list to the Contact then pass the Contact into a prompt template workspace using related list grounding.
C. Create a prompt template that takes a list of all Data Cloud activity records as input to pass to the large language model (LLM).
Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history. Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'
A. Design universal product recommendations.
B. Write a response scrip for the chatbot.
C. Collect and analyze browsing data.
Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?
A. Einstein Copilot
B. Einstein Sales Summaries
C. Einstein Work Summaries
An AI Specialist wants to troubleshoot their Agent's performance. Where should the AI Specialist go to access all user interactions with the Agent, including Agent erro|rs, incorrectly triggered actions, and incomplete plans?
A. Event Logs
B. Plan Canvas
C. Agent Settings
Universal Containers is rolling out a new generative AI initiative. Which Prompt Builder limitations should the AI Specialist be aware of?
A. Rich text area fields are only supported in Flex template types.
B. Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.
C. Custom objects are supported only for Flex template types.
A data science team has trained an XGBoost classification model for product recommendations onDatabricks. The AI Specialist is tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO). How should the AI Specialist set this up?
A. Create the serving endpoint in Databricks, then configure the model using Model Builder.
B. Create the serving endpoint in Einstein Studio, then configure the model using Model Builder.
C. Create the serving endpoint in Databricks, then configure the model using a Python SDK connector.
Universal Containers' sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments. Which Einstein Generative AI feature should an AI Specialist recommend for this request?
A. Einstein Call Summaries
B. Einstein Conversation Insights
C. Einstein Video KPI
How does an Agent respond when it can't understand the request or find any requested information?
A. With a generated error message
B. With a general message asking the user to rephrase the request
C. With a preconfigured message, based on the action type
A Salesforce AI Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template. What should the AI Specialist do to ensure the prompt template's effectiveness?
A. Monitor and refine the template based on user feedback.
B. Use the Prompt Builder Scorecard to help monitor.
C. Periodically change the templates grounding object.
Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template. Which flow element should UC use?
A. Add Flex Instructions
B. Add Prompt Instructions
C. Add Flow Instructions
Universal Containers (UC) wants to leverage Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should UC train the service agents?
A. Case Replies
B. Knowledge Replies
C. Service Replies
Universal Containers (UC) plans to automatically populate the Description field on the Account object. Which type of prompt template should UC use?
A. Field Generation prompt template
B. Flex Prompt template
C. Sales Email prompt template
Universal Containers wants to utilize Einstein for Sales to help sales reps reach their sales quotas by providing Al-generated plans containing guidance and steps for closing deals. Which feature should the AI Specialist recommend to the sales team?
A. Find Similar Deals
B. Create Account Plan
C. Create Close Plan
Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization. What should the AI Specialist recommend?
A. Agent Analytics
B. Agentforce Analytics
C. Agent Studio Analytics
What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?
A. Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.
B. Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.
C. Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.
Which configuration must an AI Specialist complete for users to access generative Al-enabled fields in the Salesforce mobile app?
A. Enable Mobile Generative AI.
B. Enable Mobile Prompt Responses.
C. Enable Dynamic Forms on Mobile.
Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge. Which step should UC take to meet this requirement?
A. Turn on Service AI Grounding, Grounding with Case, and Service Replies.
B. Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.
C. Turn on Service AI Grounding and Grounding with Knowledge.
An AI Specialist created a custom Agent action, but it is not being picked up by the planner service in the correct order. Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?
A. Specify the dependent actions with the reference to the action API name.
B. Specify the profiles or custom permissions allowed to invoke the action.
C. Specify the LLM model provider and version to be used to invoke the action.
An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce. Which feature provides this?
A. Sales Summaries
B. Sales Insight Summary
C. Work Summaries
How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?
A. Retrieves Salesforce data based on the 'Run As" users permissions.
B. Retrieves Salesforce data based on the user’s permissions executing the prompt.
C. Retrieves Salesforces data based on the Prompt template's object permissions.
An AI specialist wants to leverage Record Snapshots grounding feature in a prompt template. What preparations are required?
A. Configure page layout of the master record type
B. Create a field set for all the fields to be grounded
C. Enable and configure dynamic form for the object
Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning record pages. An admin now wishes to incorporate similar functionality into UC's automation process using Flow. How can the admin get a response from this prompt template from within a flow to use as part of UC's automation?
A. Invocable Apex
B. Flow Action
C. Einstein for Flow
Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the AI Specialist investigate as the root cause?
A. Review that the custom action Is assigned to an Agent.
B. Review the action Instructions to ensure they are unique.
C. Ensure the input and output types are correctly chosen.
Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The AI Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production. Which other configuration steps should the AI Specialist take in the sandbox that can be deployed to the production org?
A. create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.
B. From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.
C. Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.
What is the importance of Action Instructions when creating a custom Agent action?
A. Action Instructions tell the user how to call this action in a conversation
B. Action Instructions tell the large language model (LLM) which action to use.
C. Action Instructions define the expected user experience of an action.
In addition to Recipient and Sender, which object should an AI Specialist utilize for inserting merge fields into a Sales email template prompt?
A. Recipient Opportunities
B. Recipient Account
C. User Organization
Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?
A. Generation is grounded with conversation context, Knowledge articles, and cases.
B. Generation is grounded with existing conversation context only.
C. Generation is grounded with conversation context and Knowledge articles.
What is a Salesforce AI Specialist able to configure in Data Masking within the Einstein Trust Layer?
A. The profiles exempt from masking
B. The encryption keys for masking
C. The privacy data entities to be masked
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