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On the Planet custom object, Ursa Major Solar's sales director wants only certain action buttons to appear depending on if a given planet is defined as gaseous. Which Lightning component should the administrator define dynamic action buttons?
A. Record Detail
B. Highlights Panel
C. Activities
D. Related Lists
A user is getting an error when attempting to merge two accounts. The administrator checks the profile to see the user has Read/Write permission on Accounts and is the owner of both records. What is preventing the user from completing the merge?
A. Only administrators have permission to merge records.
B. The user is assigned to the wrong territory.
C. The Account matching rules are not set.
D. The Delete permission is missing on the user for Accounts.
What are three options available to the administrator to help with this issue? Choose 3 answers
A. Move some page components behind a tab.
B. Remove some of the fields displayed.
C. Deactivate unnecessary validation rules.
D. Convert all Process builders to flows.
E. Reduce the number of related lists displayed.
When an Account has more than five open opportunities over US$10,000, the sales rep should have an option on the Account page to start the escalation process to allocate additional resources. Which two configurations should the administrator create?Choose 2 answers
A. Component Visibility filter
B. Formula field
C. Roll-Up Summary field
D. Dynamic Forms
Person accounts were recently activated at Cloud Kicks. There are three record types for accounts: • B2B customer • B2C Customer • External Partner There are two record types for leads: • B2B Lead • B2CLead The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout. What should the administrator do to correct this issue?
A. Hide the Record Type field on the Account section of the Conversion Layout.
B. Build a process that updates the record type field to B2C Customer after conversion.
C. Use a validation rule to ensure the company name on B2C Leads is blank.
D. Change organization-wide default settings for contacts to Controlled by Parent.
AW Computing wants to create a process to assign accounts to different salespeople based on the annual revenue…. of the company. The administrator has decided to create a flow. Which two consideration should the administrator make sure to remember when creating the flow? Choose 2 answers
A. Use a Get Record component instead of hard coding record IDs.
B. The running user of a flow is the user that last saved the flow.
C. Update record elements should be placed outside the flow loop.
D. Update Record elements should be placed inside the flow loop.
The Cloud Kicks online Lead Intake form was recently updated to allow for new choices on some older picklist fields. The leads are all being created properly in Salesforce, but reps are getting errors as they try to work the leads. What tool should the administrator use to evaluate what is causing the errors?
A. Login History
B. Debug Log
C. Setup Audit Log
D. Record History
After setting up field history tracking on the Account object, the administrator for AW Computing wants to retrieve the field history data for analysis. how should the administrator acquire this data?
A. Create a report of Accounts and export it to Excel.
B. Query and export the Account History object using Data Loader.
C. Use the Data export service in setup.
D. Create a list view of Account History and print using the Printable View action.
An administrator is using the Dev Console Log Inspector to troubleshoot a Process Builder. What event type should the administrator look for in the event column?
A. Event types beginning with FLOW
B. Event types beginning with AUTOMATED.
C. Event types beginning with WORKFLOW
D. Event types beginning with PROCESS
Cloud Kicks has organization-wide snaring defaults on the opportunity set to prvete. However, members of the finance team need to see closed won opportunities. The Drama team members all have roles under the finance director, while the sales team members have roles under the sales marager. Which two options should the administrator use to meet these criteria? Choose 2 answer
A. Share with roles and subordinates of the finance cirector role.
B. Make an owner-based sharing rule where the wnn field - true.
C. Create d ulUjiu-bdwwl sltdiliHj rule where the won fled = true.
D. Select all ocporttnltles owned by the sales manager role.
The administrator at AW Computing has received an email for a system error indicating that their organization has reached is hourly limit processing workflow time triggers. Which two processes should the administrator review? Choose 2 answers
A. Time-Based Workflows
B. Paused now Interviews
C. Apex Triggers
D. Debug Logs
An administrator at Universal Containers has been asked to configure product schedules. What should the administrator consider before enabling this feature?
A. The Product Schedule is unavailable in Process Builder and Flow.
B. Line Item Schedule is unavailable In Process Builder and Workflow.
C. Customizable product schedule page layouts cannot be modified.
D. To remove o product schedule completely, remove It from the standard price book.
Northern Trail Outfitters (NTO) is expending into the U.K. While most of NTO’s product are the same as in the US. Pricing will vary from product due to shipping and raw material cost differences. What should the administrator configure for a smooth rollout to the U.K.?
A. Configure a U.K Opportunity record type.
B. Write a flow the translates the currency from dollars to euros using a custom Exchange Rate field.
C. Add a new U.K Order Form that has the euro symbol instead of the dollar symbol.
D. Create a new Price Book for the U.K product pricing.
An administrator has found a free app on the AppExchanged and would like to install it. Which three items should the administrator take to consideration before installed he managed package? Choose 3 answers
A. Custom objects and custom fields used by the app count against the org’s limits.
B. Managed apps do not undergo a formal security review by Salesforce.
C. Apps may require certain Salesforce editions or features to be enabled.
D. Apps may require external, third-party web services to function properly.
E. Apps must be installed in production before the app can be installed in a sandbox.
users at Northern Trail Outfitters have a lot of fields on their new account records because they track their accounts and competitors on the Account object. For accounts created for customers, they need access to different fields than the accounts used to track competitors. For partner accounts, they need different values in the Industry field. What should the administrator use to resolve the issues?
A. Business Processes
B. Required Fields
C. Flow Builder
D. Record Types
A user started to work remotely. They are having an Issue logging in. What could be the issue?
A. The login session has expired for this user.
B. They are signing in from a mobile device.
C. The time zone for the profile is outside of login hours.
D. The user Is not In the IP range for their profile.
AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team. What relationship should be used to relate the Audit object to the Account object?
A. Master-Detail
B. Lookup
C. Many-To-Many
D. Self
Universal Containers has found duplicate contacts in Salesforce. The sales team administrator prevent duplicate records from being created. Which two ways should the administrator customize duplicate management? Choose 2 answers
A. Modify the Global Picklist Value Sets.
B. Configure custom duplicate rules.
C. Create custom matching rules.
D. Set up mobile duplicate alerts.
The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead. Which action should the administrator take to meet this requirement?
A. Use Salesforce REST API to create the object and also import the data.
B. Use Lightning Object Creator to create the object and also import the data.
C. Use Schema Builder to create the object and also import the data.
D. Use Object Manager to create the object and also import the data.
An administrator created two record types on the Account object: Internal Customers and External Customers. A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type assigned. The administrator has created a screen flow that will change the record type on the user's behalf. What will happen to the Sales user's record access after running this flow?
A. Read access will be lost to the record.
B. Edit access will be lost to the record.
C. Record Access remains the same.
D. A new record owner will be assigned.
When should an administrator apply a permission set to a user or group of users versus configuring the user’s profile with the necessary access?
A. When a user is part of a team with an assigned profile that covers the majority of their needs but requires just a little less access than the rest of their team.
B. When a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team.
C. When an organization’s sharing model is too broad and they need to restrict access beyond what their sharing model and existing profiles provide.
D. When an organization has opted out of using the standard profiles and created custom
profiles.
The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers. What sharing mechanism should be used?
A. organization wide Defaults
B. Role Hierarchy
C. Manual Sharing
D. Sharing Settings
The administrator at Cloud Kicks made new fields and page layout adjustments based on new requirements from the service teem. The changes have been built In a sandbox and are ready to be deployed Into production. Whet should en administrator do before deploying the change set in production?
A. Request a new sandbox based on the sandbox where the changes were made.
B. Make a new sandbox based on production to restore changes from.
C. Push the change set to another sandbox to restore from.
D. Create the fields and update the page layouts In production.
Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction. What should the administrator do to help meet this goal?
A. Set up and configure Entitlement Process to design timelines and track issue resolution.
B. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
C. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
D. Expose the Service Contracts object in the Service Console for an agent to view when working a case.
As part of their yearly audit, the compliance team at Cloud Kicks would like to track when a user's profile has been changed and who changed the data. What should the administrator review to meet this requirement?
A. Field History Tracking
B. Setup Audit Trail
C. Historical Trending
D. Analytic Snapshot
The sales team at Cloud Kicks is noticing that sales reps are misusing the new Screen Flow tool for data entry, since they are viewed the initial screen after clicking finish. What should the administrator do to fix this?
A. Use a lightning action to redirect the user
B. Create a new flow to redirect the user when the other flow finishes.
C. Add a trigger to redirect the user to a new page.
D. Update the flow with a local redirect action.
Management at Ursa Major Solar wants to understand how many accounts have opportunities in the overall pipeline. What should the administrator use to create a report showing all open opportunities and the total number of accounts represented?
A. The row count on a summary report grouped by account name
B. A Cross Filter selecting opportunities with accounts
C. A custom report type showing opportunities with accounts
D. The Show Unique Count option on the account name column
An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object. What should the administrator consider about the order of execution for flows?
A. The flow type will determine the order of execution.
B. The last created date of the flow will determine the order.
C. The order of flow execution is unpredictable.
D. The flows will execute in alphabetical order based on their names.
AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. The administrator has already updated the page layout to no longer require an Account. What could be the issue?
A. A primary Account relationship Is required on a Contact regardless of the page layout settings.
B. The Contact has Indirect relationships to other Accounts.
C. The Account Contact relationship record needs to be deleted first In order to disassociate Contact from the Account.
D. Private Contacts need to be enabled in Setup.
Ursa Major Solar has a junction object that connects Docs with Solar Panels. The administrator needs users to be able to see all the solar panels that a Dot is related to. Users already have access to the Bot and the Junction, but not the Solar Panel object. What access docs the user need to be able to see the solar panel records?
A. Read permission is required on both master records.
B. Access permission Is not required on either master record.
C. Create permission Is required on both master records.
D. Read permission is required on at least are master record.
AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted. How should an administrator ensure cases are properly prioritized?
A. Auto-Response Rules
B. Escalation Rules
C. Assignment Rules
D. Workflow Rules
Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated. What should the administrator do to resolve this issue?
A. Schedule Apex jobs.
B. Delete all workflow rules.
C. Add an invocable process.
D. Consolidate automation tools.
What are three options available to the administrator to help with this issue? Choose 3 answers
A. Move some page components behind a tab.
B. Remove some of the fields displayed.
C. Deactivate unnecessary validation rules.
D. Convert all Process builders to flows.
E. Reduce the number of related lists displayed.
AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically. What approach should the administrator take to automate the renewal process7
A. Configure a time-based workflow to send an email reminder to the sales rep when the service plan expires.
B. Create a dynamic Lightning page with rich text to remind the rep to create a renewal opportunity when the opportunity is closed won.
C. Create a validation rule to prevent the rep from closing the opportunity until a renewal is associated.
D. Configure a flow that will create the renewal based on the closed-won date and opportunity line items.
At Cloud Kicks, the distributor account information is sensitive information. The administrator needs to make sure this information is unavailable to testers in the full sandbox. What should the administrator recommend?
A. Refresh the sandbox.
B. Assign the users a new permission set.
C. Use the data masking tool.
D. Delete the sensitive information.
The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log In. The administrator would now like to look at how many users have successfully used it since It was rolled out. What are two ways the administrator can get this Information? Choose 2 answers
A. Create a new view In Identity Verification History, specifying Method.
B. Open the Login Access Policies In Setup which shows how many users are using MFA.
C. Run a session setting report, specifying login methods by user.
D. Export Login History and filter based off of Authentication Method Reference,
AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but is unable to do so. The administrator has already updated the page layout to no longer require an Account. What could be the issue?
A. Private Contacts need to be enabled in Setup.
B. A primary Account relationship is required on a Contact regardless of the page layout settings.
C. The Contact has indirect relationships to other Accounts.
D. The Account Contact relationship record needs to be deleted first in order to disassociate the Contact from the Account.
The AW Computing administrator team does significant amounts of work around process automation and ensuring data integrity. When an administrator created a new validation rule in production, the development team complained that their deployment to production failed. What should be implemented to prevent this conflict from happening?
A. Review the setup audit trail prior to changes.
B. Refresh the full copy sandbox daily.
C. Test changes in a shared sandbox.
D. Build automation and validation rules using screen flows.
An administrator wants to determine if brute-force password attacks are being used against the org. A brute-force attack is when multiple password combinations are attempted in a short time period. Where should the administrator look for more information?
A. Login Forensics
B. Connected Apps OAuth Usage
C. Event Manager
D. User Field History Tracking
Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department. How should the administrator ensure this Is configured correctly?
A. Configure ore app per department and activate record pages for each app.
B. Create permission sets for each department and assign them to the backup team users.
C. Adjust the profile of the backup users each day to align with the proper access they require.
D. Allow the backup team users to update their own profile with Delegated Administration.
AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record. Which two considerations should an administrator remember about roll-up summary fields? Choose 2 answers
A. Roll-up types include COUNT, SUM, and AVG.
B. Roll-up summary fields are created on the master side of a master-detail relationship.
C. Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup.
D. Rollup fields are calculated prior to save.
The administrator at Cloud Kicks created a flow in a sandbox that walks service agents through the Return Merchandise Authorization creation process. The administrator deployed the flow to production with a Change Set. Users are unable to use the flow in production. Which step should the administrator take? Activate the flow administrator take?
A. Activate the flow manually after deployment.
B. Include the active and prior inactive flow version in the Change Set.
C. Ensure there is an active flow version in the sandbox.
D. Deployment the flow, with the Metadata API instead of Change Sets
Cloud Kicks is looking for a way to back up its data dally. What should the administrator recommend?
A. Set up Salesforce's Data Export Service and store the data In the target destination.
B. Extract the data with the Import Wizard and push it to the target destination.
C. Schedule a report and have the data emailed to the admin to put In the target destination.
D. Use an ETL tool that can be scheduled to extract the data ard push it to the target destination.
Cloud Kicks (CK) is working on adding a Knowledge base to its online customer community. The administrator suggests using Salesforce Knowledge to meet this requirement. What are three reasons CK should utilize Data Categories when creating articles in Knowledge? Choose 3 answers
A. Up to five Data Category groups can be created for segmentation.
B. Data Categories help organize the Knowledge base content displayed.
C. Every article is required to have a Data Category for sorting.
D. Data Categories provide a way to secure access to the Knowledge base content.
E. A Knowledge article can be tagged to more than one Data Category.
Administrator has been tasked with creating a new custom field on the Account object called Government Der. The compliance department has determined that this field contains sensitive Information and needs to be encrypted using Classic Encryption. How will this impact users when reading, editing, or reporting on Accounts?
A. Encrypted fields are unable to be used the report criteria or list views filters.
B. Users will need the View Encrypted Data permission to edit the field.
C. Encrypted fields can be added to a list view and rule filters.
D. Users with the View Encrypted Data permission can see the field, regardless of FieldLevel Security.
Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives. Which product should the administrator recommend to meet the users' needs?
A. Lightning Dashboard Builder
B. Report Bulkier
C. List views
D. Tableau CKM
Cloud Kicks has Service end Soles Manager roles that need to be able to see a I Accounts. Currently, they each have their own custom profile. The organization-wide defaults are set to Private and a sharing rule share access to Accounts to the sales and service teams based on criteria. What should the administrator do to allow the service and sales Manager to sec all Accounts?
A. Configure a custom profile for each manager that gives them view All on Accounts.
B. Set the organization-wide default for Accounts to Public Read Only.
C. Create a permission set with view All to Accounts and assign it to the Service and Sales Managers.
D. Move the Service and Sales Managers higher in the role hierarchy.
An administrator has been tasked with sending an email notification to all project team members when project status is changed to Allocated. Project teams contain users from different departments and different roles. How should an administrator ensure the proper users will receive the email?
A. Configure a queue for the project team and have members view the queue's list view.
B. Use sharing rules to automatically share with the individual users in the project team.
C. Move the project users to the same role and send the email alert to everyone in the role.
D. Create public groups for each project team and send the email alert to the project group.
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