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The support manager at Cloud Kicks wants to respond to customers as quickly as possible.Theyhave requested that the response include the top five troubleshooting tips that could helpsolve thecustomer’s issue.What should the administrator suggest to meet these requirement?
A. Auto-Response Rules
B. Email Alerts
C. Knowledge Articles
D. Assignment Rules
The administrator at Ursa Major Solar has been asked to change the work Item and Project CustomObjectRelationship from a master detail to a Lookup.Which Scenario Could prevent the administrator from fulfilling this requirement?
A. A junction objs aect is required to support the lookup.
B. The lookup field in all the records contains a value.
C. The Look-Up field is required for Saving Records.
D. Roll-Up summary field sexist on the master object.
An administrator Creates a custom text area field on the Account object andadds it to theserviceteam's page layout. The services team manager loves the addition of this field and wants itto appearin the highlights panel so that the services reps can quickly find it when on the AccountPageHow should the administrator accomplish this?
A. Create a new page layout and a new section titled highlights panel.
B. In the Account object manager, create a custom compact layout.
C. From the page layout editor, drag the field to the highlights panel.
D. Make the field required and moveit to the top of the page.
Universal Containers introduced a new product and wants to track all associated cases thatget logged. They are looking for an automated solution that would give the product's twolead engineers read/write access to all new cases that reference the new product.What should an administrator do to satisfy this requirement?
A. Create a queue anda criteria-based sharing rule.
B. Create a predefined case team and an assignment rule.
C. Create a user-based sharing rule and an ad-hoc case team.
D. Create an auto-response rule and a public group.
Cloud kicks intends to protect with backups by using the data by using the data exportService.Which two considerations should the administrator remember when Scheduling the export?Choose 2 Answers.
A. Metadata Backups are limited a sandbox refresh intervals.
B. Data Backups are limited to weekly or monthly intervals.
C. Data export service should be run from a sandbox.
D. Metadata backups must be run via a separate process.
Ursa Major Solar wants to know which of its marketing efforts are helping the team winOpportunities.What should an administrator configure to provide these insights?
A. CampaignHierarchy.
B. Campaign Influence
C. Map Custom Lead Fields
D. List Email Activities
The administrator at Aw Computing wants Account Details, related list and chatter feeds toeachappear on separate tabs when reviewing an account.Which type of page should the administrator create?
A. Lightning app page.
B. Lightning page Tab.
C. Lightning record page.
D. Lightning page Component.
Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled oneveryInvoice record.How should an administrator ensure this requirement?
A. Make the field universally required.
B. Create a Process Builder to set the field.
C. Define an approval process for the child.
D. Require the field on the record type.
Users at Cloud Kicks are reporting different options when uploading a custom picklist ontheOpportunity object based on the kind of opportunity.Where Should an administrator update the option in the picklist?
A. Fields and relationships
B. Related lookup filters
C. Record Type
D. Picklist value sets
Cloud kickswants to track shoe designs by products. Shoe designs should be unable to bedeleted,and there can be multiple design for one product across various stages.Which two steps should the administration configure to meet this requirement?Choose 2 answers
A. Create a Custom Object for shoe design.
B. Configure a Custom Lookup Field for shoe design on the product object.
C. Add a custom master detail field for shoe design on the Product Object.
D. Use the Standard Object for designs.
An administrator hasbeen asked to update a flow that was created as part of a recentupdate. Whenthe administrator opens the flow for editing, the Flow toolbox offers only four elements:Assignment,Decision, Get Records, and Loop.What would cause this?
A. The flow is ascreen flow.
B. The version of the flow is inactive.
C. The flow is a before save flow.
D. The version of the flow is activated.
Northern Trail Outfitters is using one profile for all of its marketing users, providing readonlyaccess to the Campaign object. A few marketing users now require comprehensive editaccess onCampaigns.How should an administrator fulfil this request?
A. Permission sets
B. Organization-wide defaults
C. Marketing user checkbox
D. Field-level security
Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadershipwantsan enterprise- wide dashboard of all open opportunities in the pipeline so that users cansee how thecompany is performing at any point in time.How should an administrator create the dashboard without changing any sharing setting?
A. Update the dashboard to folder settings to manager for the sales reps role.
B. Add a filter to the dashboard to filter the opportunities by owner role.
C. Build individual dashboards for profiles that need to see the enterprise results.
D. Create a dashboard with the running User set as someone who can see all Opportunities
When a cloud kicks Opportunity closes, the company would like to automatically create arenewalopportunity.Which two automation tools should an administrator use to accomplish this request?Choose 2 answers
A. Approval Process
B. Flow Builder
C. WorkFlow Rule
D. Process Builder
Northern Trail Outfitters(NTO) has deployed my domain. The Chief Marketing Officer wantsto make sure that all of the Salesforce users log in using the branded login URL. Thereneeds to be a grace period for the user's bookmarks to be updated.How should the administrator configure the policies in my domain settings?
A. Set the login policy to require login from https://nto.my.salesforce.com
B. Set the Redirect policy to Do Not redirect.
C. Set the redirect policy to Redirect with a warning to the same page within the domain.
D. Set the login policy to prevent login from https://login.salesforce.com
The administrator for AW Computing is working with a user who is having trouble loggingin to salesforce.What shouldthe administrator do to identify why the user is unable to login?
A. Review the Security token.
B. Review the password history.
C. Review the Password policies.
D. Review the Login history
New Leads needs to be routed to the correct sales person based on the lead address.How should the administrator configure this requirement?
A. Create formula field.
B. Use lead assignment rules.
C. Assign with an escalation rule.
D. Configure a validation rule
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath calledHelpdesk and R&D. The Support organization uses public groups for Support Agents,R&D, and Managers. Support agents should be able to run Helpdesk reports, but shouldnot be able to view R&D reports. Support managers should be able to view and edit allreports.Which two ways should these folders be shared?Choose 2 answers
A. Share the R&D folder withSupport Managers with Edit Access.
B. Share the Helpdesk folder with Support Agents with View access.
C. Share the Support Reports folder with Support Managers with Edit Access.
D. hare the Support Reports folder with Support Agents with View Access.
Which tool should an administrator use to identify and fix potential session vulnerabilities?
A. Field History Tracking
B. Setup Audit Trail
C. Security Health Check
D. Organization-Wide Defaults
Which two solutions could an administrator find on the AppExchange to enhance theirorganization?Choose 2 answers
A. Communities
B. Consultants
C. Components
D. Customers
The Administrator at Cloud Kicks need to automatically route support cases,regardless ofhow they are created, to a queue based on case priority.What tool should the administrator use?
A. Email-to-Case
B. Assignment Rules
C. Auto-Response Rules
D. Web-to-case
Which three aspects of standard fields should an administrator customize?Choose 3 answers
A. Picklist Values
B. Help Text
C. Field history tracking
D. Decimal Places
E. Field name
New leads need be routed to the correct Sales person based on the lead address.
A. Configure validation rule
B. Use lead assignment rule
C. Create a formula field
D. Assign with an escalationrule
Ursa Major Solar wants to automatically notify a manager about any cases awaiting aresponsefrom an agent for more than 2 hours after case creation.Which feature should an administrator use to fulfill this requirement?
A. Assignment Rule
B. Case Escalation Rule
C. Omni-Channel Supervisor
D. Formula Field
Ursa Major Solar has service level agreements (SLA) that are routed to support queues.Cases that meet the 24 hour SLA need to be automatically re-assigned tothe next tierqueue.Which feature should be used to fulfill this requirement?
A. Einstein Case Routing
B. Auto-response rule
C. Case assignment rule
D. Case escalation rule
Cloud Kicks(CK) has new administrator who is asked to put together a memo detailingsalesforceuses to budget for upcoming license purchases.Where Should the administrator go to find out what type of licenses CK Has purchased andhow manyare available.
A. Search for licenses types in setup.
B. User Licenses Related List in Company information.
C. User Management settings in setup.
D. Usage based entitlement related list in company information.
Northern trail Outfitter wants to use contract hierarchy in its or to display contactassociation.What should the administrator take into consideration regarding the contact hierarchy?
A. Contacts displays in the contact hierarchy are limited to record-level access by User.
B. Contact Hierarchy is limited to only 3,000 contacts at one time.
C. Customizing hierarchy columns changes the recently viewed Contacts list view.
D. Sharing setting areignored by contacts displayed in the Contact Hierarchy.
An administrator at Ursa Major Solar needs to send information to an external accountingsystemWhat workflow action should the administrator use to accomplish this?
A. Assign Task
B. Outbound Message
C. Create Record
D. Custom Notification
Sales raps at Ursa Solar are having difficulty managing deals. The leadership team hasaskedthe administrator to help sales reps prioritize and close more deals.What should the administrator and close more deals.
A. EinsteinLead Scoring
B. Einstein Search Personalization
C. Einstein Activity Capture
D. Einstein Opportunity Scoring
What are three Setting an administrator should configure to make it easy for approvers torespond to approval requests?Choose 3 Answers.
A. Update the organizations chatter setting to allow approvals.
B. Enable the organizations Email approval response setting.
C. Specify initial submission actions within the approval process.
D. Add the Items to approve component to the approvers home page.
E. Create a flow to automatically approve all records.
Which tool should an administrator use to review recent configuration changes made intheir org?
A. Critical Updates
B. Debug logs
C. Setup Audit Trail
D. Field History Tracking
Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records viaa search.What options should the administrator adjust to fully restrict access?
A. Record setting and search index
B. Permissions and tab visibility
C. App permissions and search terms
D. Page layouts and field- level security
An administrator at Universal Containers needs a simple way to trigger an alert to thedirector ofsales when opportunities reach an amount of $500,000.What should the administrator configure to meet thisrequirement?
A. Set up Big Deal Alerts for the amount.
B. Enable Opportunity Update Reminders
C. Opportunity warning in Kanban View.
D. Key Deals component on the homepage
The servicemanager at Ursa Major Solar wants to let customers know that they havereceivedtheir cases via email and their websites. Medium-priority and high-priority cases shouldreceive differentemail notifications than low-priority cases. The administrator has created three emailtemplates for thispurpose.How should an administrator configure this requirement?
A. Include three assignment rules that fire when cases are created. Add a filter for casepriority. Select the appropriate email template for each rule.
B. Add three auto-response rules. Configure one rule entry criteria for each rule and set afilter for case priority. Select the appropriate email template for each rule entry.
C. Configure one workflow rule that fires when cases are created. Add a filter for casepriority. Select the appropriate email template for the rule.
D. Create one auto-response rule. Configure three rule entry criteria and set a filter for casepriority. Select the appropriate email template for each rule entry.
AW Computing has six sales teams in a region. These teams always consists of the sameaccountmanager, engineer, and assistant.What should the administrator configure to make it easier for teams to collaboratewith thesamecustomer?
A. Enable and configure standard opportunity teams with splits.
B. Enable account teams and show the users how to set up a default account team.
C. Create a queue for each team and assign account ownership to the queue.
D. Propose the users manually share all their accounts with their teammates.
Cloud Kicks want to have consistency whencommunication with customers on cases. Thecompany has requested messages to be sent in an email channel with categories to helpsearch for theproper message.which Solution Should be administrator suggest to meet this requirement?
A. Prebuilt Quick Texts
B. Prebuilt Email Templates.
C. Prebuilt Flow Templates.
D. Prebuilt Auto-Responses.
Dreamhouse Reality just announced its new home concierge offering. This product isunlikeanything the company has offered in the past and follows a different business model.What Should the administrator Configure to meet this requirement?
A. Create a quick action.
B. Create a new approval process.
C. Create a new sales process.
D. Create a new Opportunity product.
Users have noticed that when they click on a report in a dashboard to view the reportdetails, thevalues in the report are different from the values displayed on the dashboard.What are the two reasons this is likely to occur?Choose 2 answers
A. The report needs to be refreshed.
B. The dashboard needs to be refreshed.
C. The current user does not have access to the report folder.
D. The running dashboard user and viewer have different permissions.
Cloud Kicks needs to change the owner of a case when it has been open for more than 7days.How should the administrator complete this requirement?
A. Auto - Response Rules
B. Validation Rule
C. Escalation Rule
D. Assignment Rule
The Sales manager at DreamHouse Realty wants the sales users to have a quick way toview and edit the Opportunities in their pipeline expected to close in the next 90 days.What should an administrator do to accomplish this request?
A. Create a custom report and schedule the sales users to receive it each day as areminder to update their opportunities.
B. Enable Sales Console and show users how to open a tab for each opportunity in thepipeline that meets the requirements.
C. Create a list view on the Opportunity object and recommend users switch the view toKanban to edit by drag and drop.
D. Make a new Sales dashboard and add a component that shows all opportunities thatmeet the criteria.
Ursa Solar Major is evaluating Salesforce for its service team and would like to know whatobjectswere available out of the box.Which three of the standard objects are available to an administrator considering a supportuse case?Choose 3 answers
A. Contract
B. Case
C. Ticket
D. Request
E. Account
Cloud Kicks wants to allow customers to create their own cases while visiting its publichomepage.What should the administrator recommend?
A. SMS Response
B. Web-to-Case
C. Email-to-Case
D. Omni-Channel
Northern Trail Outfitters wants emails received from customersto generate casesautomatically.How should the administrator ensure that the emails are sent to the correct queue?
A. Utilize a flow to identify the correct queue and assign the case.
B. Use a custom email services to set the owner of the case uponcreation.
C. Create an Escalation Rules to send cases to the correct queue.
D. Configure Email-to-Case so emails are delivered to the correct queue
Cloud Kicks wants a reports to categorize accounts into small, medium, and large based onthedollar value found in the Contract Value Field.What feature should an administrator use to meet this request?
A. Detail Column
B. Bucket Column
C. Group Rows
D. Filter Logic
Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps shouldhavea streamlined solutions to update the shipping address on selected orders associated withan accountwhen the shipping address is changed on the account.How should the administrator deliver this requirement?
A. An autolaunched flow on the order page that updates all open orders shipping addresses whenever the account shipping addresses changes.
B. An autolaunched flow on the account pagethat updates all open orders shippingaddresses whenever the account shipping addresses changes.
C. A screen flow on the order page that lets the reps choose the updated account shippingaddress in all open associated orders
D. A screen flow on theaccount page that lets the reps choose the updated accountshipping address in all open associated orders
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.What should an administrator do to meet the requirement?
A. Enable Creation of Recurring Tasks.
B. Flow to create recurring tasks.
C. Workflow rule to create recurring tasks.
D. Turn on Recurring Activities.
Sales reps at Cloud Kicks want to be notified when they have a high likelihood ofwinning anopportunity over $1,000,000.Which feature meets this requirement?
A. Key Deals
B. Big Deal Alerts
C. Activity Timeline.
D. Performance chart.
Universal Containers (UC) has a queue that is used for managing tasks that need to beworked by theUC customer support team. The same team will now be working some of UC's Cases.Which two options should the administrator useto help the support team?Choose 2 answers
A. Configure a flow to assign the cases to the queue.
B. Use assignment rules to set the queue as the owner of the case.
C. Add Cass to the existing queue as available object.
D. Create a new queue and add Cases as an available object.
Which three items are available in the mobile navigation menu?Choose 3 answers
A. Lightning App Pages
B. Lightning Home Page
C. Chatter
D. Utility Bar
E. Dashboards
Dream house realty needs to use consistent picklist values in the category field onaccountsand cases, with values respective to record types.Choose 2 options
A. Multi-select picklist
B. Dependent picklist
C. Global picklist
D. Custom picklist
Sales users at Universal Containers are reporting that it is taking a long time to editopportunityrecords. Normally, the only field they are editing is the Stage field.Which two options should the administrator recommend to help simplify the process?Choose 2 answers
A. Add a path for stage to the opportunity record page.
B. Use a Kanban list view for Opportunity.
C. Configure an auto launched flow for Opportunity editing.
D. Create a simplified Opportunity page layout.
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