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You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefitof doing this?
A. Community Managers are able to view all Community Users regardless of theorganisation-wide defaults
B. Limited information on Community user profiles are publicly accessible e.g. Name,Photo, Reputation Level, Description
C. Limited information on Community user profiles are publicly accessible e.g. Name,Photo, Reputation Level, Description
D. All users with Write access to Cases on their profile are able to see all Cases owned byCommunity Members
E. Community users in the same community can see each other, regardless of theorganisation-wide defaults
F. Portal users in the same customer or partner portal account can see each other,regardless of the organization-wide defaults
A Salesforce admin at Universal Containers needs an efficient way to update the colourpalette in their newly created Community. What three things should the Salesforce admindo to brand this community using Community Builder?Choose 3 answersSelect one or more of the following:Universal Containers needs to set up a custom domain to create a branded communityexperience with increased domain security. Which three steps should a Salesforce admintake to meet these requirements? Choose 3 answersSelect one or more of the following:
A. Configure profile/permissions for a public user
B. In setup, select domains and click add a domain
C. Select the option to allow Advanced Security in Community Management
D. Add the certificate that supports the specified domain
E. Create a new certificate using certificate and key management
A Salesforce ISV partner is creating a Lightning Bolt Solution for a healthcare use case.What should the Community Cloud consultant use to distribute the Lightning Bolt solution?
A. Managed Package
B. Metadata API
C. Change Set
D. Unmanaged Package
You were really excited to read about the community template features in the latestSalesforce Release Notes, but you have noticed that after the release you still don't havethe features available in your Community, what steps should you take to resolve this?
A. Update your Template to the latest Version in Community Manage
B. Deactivate and Reactive your Community
C. Update your Template to the Latest Version in Community Settings
D. Log a case with Salesforce Support
E. Update your Template to the latest version in Community Builder
What declarative Community Branding features are available in the Community Builder?[Pick 3]
A. Custom Fonts
B. Company Logo
C. Accessibility Colours Selection
D. Overlay Colour
E. Header Fonts
Why would you modify the Head Markup of a Salesforce Community? [Choose 3]
A. To add Custom JavaScript blocks
B. To add SEO meta tags
C. B and C
D. To modify the community colour palate
E. To add References to external JavaScript files
F. To enable single sign on
Universal containers is building a Customer Community. What can the administrator add tothe navigation menu?Select one or more of the following:
A. Salesforce objects, topics, external URL, Lightning component, Community pages
B. Salesforce objects. Global actions, Community pages, external URL
C. Salesforce objects, topics, Community pages, external URL, forecast
D. Salesforce objects. Community pages, app launcher, external URL
Your company requires to set up community access for both customers and partners butwish to tailor the content that is shown for each member type and region, how do youarchitect this solution?
A. Create two Communities, one Customer Community and one Partner Community
B. Create one Community and use page variations to control what members see
C. Create one Community and build a lightning component that displays different contentbased on the users profile logging in
D. Create one Community using Sharing Sets to control what members see
E. Create a Community tailored to each region
Universal Containers has a Community for their partners. They would like to add a newpartner company and grant their users access to the Community. What is the first step theSalesforce Admin must complete to set up the partner users?Select one or more of the following:
A. Add partner contacts to the Community as members
B. Create the account and enable it as a partner account
C. Allow partner users to self-register and gain access
D. Create a partner profile for the company
Regional Containers have been developing their Partner Community, they have created allthe required pages, content and have created all the Community users and relevantprofiles they activated the Community 10 minutes ago, when were the Partner Usersnotified of their community login credentials?
A. During Development when the contacts were created as Community Users
B. After development when the community was activated
C. During development when the profile was added to the Community Configuration
D. Users are not notified until the Invite Members checkbox is selected within theCommunity Manager
Universal Containers built a Community on the Customer Service Template. TheSalesforce Admin customized a few pages by adding custom-built Lightning components.The Salesforce Admin upgraded the template to the latest version. What is the status of thecustom Lightning components on the page after the upgrade?
A. The Lightning components are on the page and load as expected.
B. The Lightning components are NOT on the page, but are available in CommunityBuilder.
C. The Lightning components are on the page, but will NOT load until the Community ispublished.
D. The Lightning components are neither on the page nor in Community Builder.
Universal Containers (UC) is using Service Cloud to handle cases coming from chat,phone, and emails. UC created a public self-service Community to offload some customersupport questions by enabling Knowledge and Articles. UC wants users to be able tocreate a Case without logging into the Community.Which two features should the Administrator enable to meet this requirement?Choose 2 answersSelect one or more of the following:
A. Email templates
B. Web-to-case
C. Question-to-case
D. Guest Access to the Support API
What moderation capabilities does Salesforce communities provide to automate theprocess of identifying and replacing words that are offensive or inappropriate for theCommunity?
A. Create Process flows to identify posts with the offensive or inappropriate words andreplace with other content
B. Enable Moderation for the Community to block offensive or inappropriate content
C. Write a trigger to identify posts with the offensive or inappropriate words and replacewith other content
D. Use moderation rules in the Community to block offensive or inappropriate content
Universal Containers has been using WordPress to publish product specifications, andusing AEM (Adobe Experience Manager) for web assets. The VP of Sales wants toimprove the Partner experience by making these resources available to Partners in theirCommunity. What should the Community Cloud consultant do to meet these requirements?
A. Consolidate work into WordPress and use CMS Connect in the Community
B. Use the native Content Transformation tool to convert the resources into Knowledgearticles
C. Create Knowledge articles that link to the relevant documents in both systems
D. Use CMS Connect to bring both sets of resources into the Community
Universal Containers has been using WordPress to publish product specifications, andusing AEM (Adobe Experience Manager) for web assets. The VP of Sales wants toimprove the Partner experience by making these resources available to Partners in theirCommunity. What should the Community Cloud consultant do to meet these requirements?
A. Consolidate work into WordPress and use CMS Connect in the Community
B. Use the native Content Transformation tool to convert the resources into Knowledgearticles
C. Create Knowledge articles that link to the relevant documents in both systems
D. Use CMS Connect to bring both sets of resources into the Community
A coffee company is launching a public brand worldwide. Consumers need to see allrelevant information about the brand in one place. Brand advisors can also submitapplications to become partners. How should the coffee companies administrator meetthese requirements?Select one or more of the following:
A. Create a Private Community and let brand advisors and consumers register themselves
B. Create a Public Community for consumers and brand advisors
C. Create a Public Community and let brand advisors and consumers register themselves
D. Create a Public Community for consumers and a separate Private Community for brandadvisors
A Salesforce Admin at Universal Containers needs to set up moderation rules and criteriafor their customer Community. There are 18 separate keyword criteria for this community.How many rules are required to accommodate all of the criteria?
A. 5
B. 6
C. 8
D. 18
Universal Containers needs to create a Navigation link to the company's website insidetheir Customer Service (Napili) Template-based Community.Which standard functionality should be used to accomplish this task?
A. Upload an HTML header in Community Management with Javascript that contains a linkto the external website.
B. Create a rich text field inside the Navigation object and include the website URL as anhref link.
C. Create a Navigation menu item inside Community Builder with External URL type.
D. Update the Default Website Link property inside Property Editor to the company'swebsite.
Universal Containers built a Community using the Customer Service Template. They wantthe Salesforce Admin to enable multilingual support for their Community. Where can theSalesforce Admin configure the languages supported by this community?
A. Community Settings
B. Community Builder
C. Force.com Sites
D. Site.com Studio
You have spent the last two weeks getting your community ready for the prime time andhave recently deployed your configuration to production and now wish to make it publiclyavailable. What steps do you take to do this?
A. Deploying to production automatically enables the community
B. Go into the Community Builder >> Settings and Activate the community
C. Go into the Community Manager >> Administration and Activate the community
D. Go into the Community Manager >> Administration >> Settings and Activate theCommunity
E. The community will automatically activate when you add users to it
Universal Containers needs to allow customers to self-register for their Community forcustomers. Existing contacts must be given Community access without creating duplicatecontacts.How should a Salesforce Admin perform this task?
A. Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates andshow an error message during registration.
B. Uncheck the option Allow Duplicates in Salesforce in Community Management.
C. Create a validation rule to prevent duplicates and show an error message.
D. Develop a batch process that will delete duplicate contacts in the Community andreassign users to existing contacts.
A coffee company plans to build a Community for franchisees, growers, and consumers.Growers want to keep updated on research and development initiatives andrecommendations. Franchisees need to see MDF (marketing development funds) statisticswhen they first log in. The marketing department wants to show the latest trends andcorresponding products to consumers.What should the Community Cloud consultant use to personalise content based on theCommunity member persona?Select one or more of the following:
A. Visualforce Pages
B. Content Management
C. Custom Lightning Components
D. Audience Targeting
What are two advantages of setting up a custom domain for a Community? Choose 2answers
A. Better compatibility with DNS servers around the globe
B. Better security at domain name registrars
C. Better Search Engine Optimization
D. Better company branding
Northern Trail Outfitters is launching a Community using the Customer Service (Napili)Template. They need to add gamification to their website. The following requirements mustbe met:- Use the Standard Component on the home page.- Logged-in users should be able to see their rank.- Show the top five Community users in the leaderboard.Which three steps should a Salesforce Admin take to fulfill these requirements? Choose 3 answers.
A. Select the Show User Rank checkbox for the component in the property editor.
B. Enable setup and display of the Reputation Levels option and configure Reputation inCommunity Management.
C. Set the number of users to 5 in the property editor for the component.
D. Drag the Reputation Leaderboard Component to the Community page in CommunityManagement.
E. Drag the Reputation Leaderboard Component to the Community page in Site.com.
Universal Containers needs to create a Community that meets the following requirements:- Self-Service Support Community, in which customer and partner users are communitymembers- Partner users help Universal Containers by adding or resolving cases for their customerswithin the Community- Partner users need access to some standard objects except Leads, Campaigns andOpportunity Objects- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customersWhich licence type should a Salesforce Administrator use for these Partner users?Select one or more of the following:
A. Customer Community Plus licence
B. Partner Community licence
C. Employee Community licence
D. Customer Community licence
Universal Containers has a community for their partners. They would like to add a newpartner company and grant their users access to the Community. What is the first step theSalesforce Admin must complete to set up the partner users?
A. Create the account and enable it as a partner account
B. Allow partner users to self-register and gain access
C. Create a partner profile for the company
D. Add partner contacts to the Community as members
Universal Containers will be implementing several Communities, and wants to ensure loginuniqueness.Which set of licence types will enforce username uniqueness across all Salesforceorganisations and Communities?Select one or more of the following:
A. Lightning External Apps Plus and Lightning External Apps
B. Customer Community, CustoraCustomer Community Plus, and Lightning External Apps
C. Customer Community and Partner Community
D. Partner Community and Lighting External Adds Plus
Your company wish to use their own URL for their community to maximize the brandimpact to customers. How would you achieve this?
A. My Salesforce1
B. My Domain
C. Salesforce1
D. Custom URLs
E. Community Domains
Universal Containers is building a Lightning Community. A few Community pages havenumerous Lightning Components which are taking longer to display. Which step should betaken to improve display time performance of the pages?Select one or more of the following:
A. Enable Progressive Rendering
B. Turn on server-side Caching
C. Enable On-Demand Rendering
D. Turn on client-side Caching
Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans toon-board a select set of existing customers to the UC community, without the need forusers to self register.How should a Community Cloud consultant accomplish this task?Select one or more of the following:
A. Use data loader to export contacts and insert as Community users
B. Use the Data Import Wizard to create users from contacts
C. Enable Person Accounts and set the accounts as Community users
D. Use the Salesforce Community user API to create users from contacts
Universal Containers (UC) has built a Community in a sandbox where it is in Active status.UC is getting ready to deploy the Community in production where it is currently Inactive.UC wants to ensure the welcome email is only sent to users after the Community ischanged to Active status. Which three options should be validated to ensure the welcomeemail is not sent out ahead of schedule?Choose 3 answersSelect one or more of the following:
A. Turn the sandbox Community to Inactive status before deploying the metadata toproduction
B. Add the Community user profile(s) as members of the Community before activatingproduction
C. Uncheck "Send Welcome Email" in production Workspaces before deployment
D. Deploy the changes to production using change sets to disable the welcome email
E. Change the Community membership of sandbox Community users from Profiles toPermission Sets
How can you launch a support community with live chat, click to call, and case creationform?
A. Enable Live Agent in Community Settings.
B. Add a custom Live Agent Lightning component.
C. Set up Live Agent in Community Management.
D. Configure Live Agent in the Salesforce org.
You are planning to launch a Customer community and many of your customers are activeon Facebook and Twitter. What are the steps to enable Social Sign on in SalesforceCommunities?
A. Go into the Community Manager >> Settings >> Login and select which social networksyou wish to allow for authentication.
B. Select OpenID Connect from the Auth Provider Options in the Setup Menu and then gointo Community Builder to enable them
C. Select Facebook and Twitter from the pre-built connectors under Auth Providers withinthe setup menu and then go into Community Manager to enable them
D. Download the Social Signon Lightning Component for each social network and thenconfigure them in the Community Builder
E. Select Facebook and Twitter from the pre-built connectors under Auth Providers withinthe setup menu and then go into Community Builder to enable them
Universal Containers need to set up a custom domain to create a branded Communityexperience with increased domain security.Which three steps should a Salesforce Admin take to meet these requirements?
A. Configure profile/permissions for a Public user.
B. Add the certificate that supports the specified domain.
C. Select the option to allow Advanced Security in Community Management.
D. Create a new certificate using Certificate and Key Management.
E. In Setup, select Domains and click Add a Domain.
Universal Containers has a customer Community in Europe and plans to roll out a separateCommunity for their US customers. They have separate profiles for their US, Europe, andAsia customers. How could the Salesforce Admin limit the membership of this newcommunity to US customers?
A. Add each US customer as a Community member from their contact record
B. Add only US customer profiles as Community members
C. Add US users to the Community sharing set
D. Add the US customer public group to the Community as members of the Community
What permission(s) would you assign a community manager?
A. Communities Administrator
B. Setup and Create Portals
C. Manage Community Settings
D. Create and Setup Communities
E. Manage Portals
You have heard that one way to maximize your Community Engagement level is toleverage Community Reputation. After having a coffee and a biscuit you think this is abrilliant idea for your community and want to enable it right away, where do you navigateto?
A. Setup >> Community Settings > Enable Setup and Display of Reputation Levels
B. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup andDisplay of Reputation Levels
C. Setup >> All Communities > Builder > Reputation > Enable Setup and Display ofReputation Levels
D. Setup >> All Communities > Manage > Administration > Preferences > Enable Setupand Display of Reputation Levels
Northern Trail Outfitters uses Knowledge Articles to address customer questions in theirNapili Community. They need to know if these Articles are helpful to customers when theysearch for help in the Community. What is the most efficient way for a Salesforce Admin toget this information from customers?
A. Build a custom Community page that shows the Knowledge Article and have customfields to capture customer comments.
B. Create a customer survey using custom Lightning components and add it to the homepage.
C. Redirect customers to a survey form in an external website that captures theircomments on the Knowledge Article
D. Enable the article voting property on the Article Content component in the article detailpage in the Community Builder
Universal Containers (UC) has a new Customer Community where users can collaborateon Topics through Chatter Groups and Chatter Questions. UC wants to ensure thefollowing:- Users have quick access to new and recommended discussions and articles- Users have the ability to contact Universal Containers quickly to help- Users have visibility into how their activity compares to other users within the CommunityWhich three lightning components could do Community Cloud consultant recommendplacing on the Community homepage? Choose 3 answersSelect one or more of the following:
A. Reputation leaderboard
B. Featured topics
C. Breadcrumb
D. Contact support button
E. Record detail
Universal Containers recently built a Community for their customers. They would like toallow access of files maintained in their SharePoint server with customers. WhichSalesforce feature should the Salesforce Admin recommend?
A. Chatter and Files
B. Files Connect
C. Files Sync
D. Content Library
A Salesforce Admin needs to add Reputation to the home page in the Customer ServiceNapili Community. Reputation points and levels have been created. What should theSalesforce Admin do in Community Builder to accomplish this task? Choose one answer
A. Add a generic component and name it Leaderboard
B. Enable Chatter for the Customer Service Napili Community
C. Drag and drop the Reputation Leaderboard component onto the home page
D. Create a custom Lightning component and add it to the home page
Universal Containers needs to add their own logo to the Community login page. What is themost efficient way for the Salesforce Admin to accomplish this?
A. Upload the logo as an externally available Document and include it in the login page
B. Add the logo to the Login & Registration setup page in Community Management
C. Override the default Community login page to a custom login page with the logo
D. Use URL redirect to redirect users to a custom login page with the logo
Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have beenenabled for access, no one has received a Welcome email, why might this happen?
A. The assigned community user profile does not have Send Email Messages enabled
B. There is a heavy load on Salesforce's SMTP servers and there is a delay in theWelcome Email being sent out
C. The Community Manager forgot to enable 'Welcome Emails'
D. The Guest Profile does not have Send Email Messages enabled
A coffee Company has created a Knowledge Base around its products and their usage.Prospective customers need to search for products and view community discussions.Current customers should be able to register and discuss the products they purchased.The coffee company will use the Asset object to track registered products.How should the coffee company's administrator meet these requirements?
A. Create a public community for the Knowledge Base, and let current customers sign in toregister products
B. Create a private community for the Knowledge Base, and let all customers registerthemselves
C. Create a public community for the Knowledge Base, and let current customers registerproducts
D. Create a public community for the Knowledge Base, and let current customers registerproducts in private community
Universal Containers needs to provide Community access to a select set of customers.Customers will NOT be asked to register. In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.
A. Use external ETL tools to extract customers and load into Salesforce.
B. Use the Salesforce Community User API to create Community users.
C. Use the Data loader to extract the customers and upload the customers to be set up asCommunity users.
D. Use the Community import wizard to create users.
Which three Salesforce editions/user license combinations allow external users to access aCommunity on Salesforce1? Choose 3 answers.
A. Performance Edition/Customer Community.
B. Professional Edition/Customer Community.
C. Database.com Edition/ Customer Community.
D. Unlimited Edition/Customer Community.
E. Enterprise Edition/Customer Community Plus.
Northern Trail Outfitters needs to provide support to all customers in their CustomerCommunity, including customers who have NOT logged in. Currently, customers can onlyview Knowledge articles if they are logged in.What should the Salesforce Admin do to make sure that Knowledge articles are visible tounauthenticated users?
A. Modify the customer profile to include all Knowledge articles types and fields to helpcustomers view articles without login.
B. Make the article detail page available for unauthenticated access to help customers viewarticles without login.
C. Update the channel for all Knowledge articles to include Public as a channel to helpcustomers view articles without login.
D. Create custom Community pages with components for Knowledge articles and makethem available for guest user profiles.
Universal Containers needs to create a Support Community with the followingrequirements: • Customer and partner users will be members of this community and usethe Customer Community and Partner Community License, respectively. • A customer usershould be able to see all cases opened for their account, including cases opened by theircolleagues. • Customer users must be able to collaborate with all Community users. Whattwo things should a Salesforce Admin do to accomplish this? Choose 2 answers
A. Select the Community User Visibility checkbox
B. Enable Super User access for customer users
C. Set up Delegated Admin access for customer users
D. Create a Sharing Set on the Case object
What do you recommend? Wendy, the Community Manager at Regional Containers hascome to you for advice on managing the Community (Community Manager & CommunityBuilder) from a Mobile Device.
A. Navigate to the community URL and append /manage/one. app and you will be able tologin to the mobile community management site
B. Wendy should access Community Manager and Community Builder via a Desktopbrowser only.
C. Wendy should download the Salesforce1 app and access the Community Managerthrough the Salesforce1 switcher.
D. Wendy should download the OneCommunity Manager app where she will be able tomake limited administrative changes to the Community.
What are the two most efficient ways for the Salesforce Admin to fulfill the followingrequirements?Universal Containers plans to build a large-scale Community and expose Leads andOpportunities to their resellers. Universal Containers has the following requirements fortheir partner account:• 120,00 partner accounts• Minimize the number of partner account roles• Partner account is made up of sales employees and sales managers• Sales employees only have access to their data• Sales managers have access to all sales employees data
A. Set up partner accounts with two roles.
B. Set up partner accounts with one role.
C. Use sharing rules to grant sales managers access to sales employees data.
D. Make the sales manager the Super User on the partner account.
Universal Containers sets up and publishes a Community. What three things should aSalesforce Admin do to log into the Community and validate the Community features?Choose 3 answers
A. Select a Customer user record and select the Login option.
B. Choose Login to the Community as a user from the contact record in Salesforce.
C. Select the Community from the App Launcher as an internal user.
D. Log in as a customer to the Community with a Test customer login.
E. Preview the Community as a specific Community user in the preview mode of theCommunity builder.
Universal Containers (UC) wants to collaborate with key members of their strategicPartners on deals and marketing initiatives. Sensitive information needs to be shared withconfidence, and major opportunities must be tracked. No other Partners can have visibilityto this collaboration. Different UC employees have access to different collaboration efforts.How should the Administrator meet these requirements?Select one or more of the following:
A. Set up Unlisted Chatter groups and make the UC account manager the owner
B. Set up Private Chatter groups and make the UC account manager the owner
C. Build a custom Lightning Component and enable the sharing attribute
D. Configure a Collaboration object with manual sharing
Universal Containers needs to use their corporate portal to authenticate Community users,allowing users access to the Community after they have successfully logged into the Portal.What should the Salesforce Admin do in the Communities to support this loginrequirement?
A. Add Social-Sign-on to allow users to log in from the Portal without signing into theCommunity.
B. Enable Guest User access in Communities to support seamless access to Communitiesfrom the Portal.
C. Configure Single Sign-on in Salesforce and reuse the federated authentication providersin the Community.
D. Enable Community login support for employees in the Portal configuration.
Universal Containers launches a Partner Community for their resellers who have access toLeads, Opportunities, and Dashboards. Universal Containers has the followingrequirements to support their partners during the sales cycle: • Universal Containers canengage with partners during the Sales cycle. • Universal Containers can have internal ionsNOT visible to partners. • The Channel Manager can bring any Universal Containersemployee to the ion. • Universal Containers employees may or may NOT have access tothe Partner Community. How should a Salesforce Admin fulfill those requirements?
A. Leverage Opportunity feed and manual shares for access control
B. Leverage unlisted groups and record sharing for access control
C. Leverage private groups and record sharing for access control
D. Leverage Opportunity feed and group record layout for access control
Universal Containers has built a Partner Community for its users. Users must accept anagreement when logging into the community for the first time.What are three ways for a Salesforce administrator to meet this requirement? Choose 3answersSelect one or more of the following:
A. Customise the user registration page to include the user agreement and "completeregistration on acknowledgement"
B. Leverage audiences and the page variations to hide content in the Community until theuser agreement has been accepted
C. Build a site.com page with a user agreement and replace the login page with "completeregistration on acknowledgement"
D. Redirect users to a custom page displaying a user agreement before users login for thefirst time
E. Use login flows to show the user agreement when Community users log in for the firsttime
How is visibility to Articles Types controlled for Community Members?
A. Community Settings
B. User Record
C. Community Manager
D. Profile
E. All Articles Types within the shared data categories and visible to Community Members.
Northern Trail Outfitters launched a Lightning Community for its partners. Partners need tosee list of Opportunities when they log in to the Community. What should the SalesforceAdministrator do to fulfil this request?Select one or more of the following:
A. Configure Opportunity as the default landing page in Community Settings
B. Enable the Opportunity page as the landing page in Community Builder
C. Set the Opportunity object page as the landing page in Community Builder
D. Add the List View Lightning Component to the Home Page
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Alabado sea Salesforce! Estoy emocionada de anunciar mi éxito en el examen Certification Preparation For Community Cloud Consultants (WI25). Esta certificación me ha abierto puertas hacia nuevas oportunidades profesionales y estoy lista para brillar en mi nueva etapa.
Gracias a Dios! I am thrilled to announce my success in the Salesforce CRT-271 exam. This achievement has boosted my confidence and set me on a path towards professional growth.
神様に感謝です！Salesforce Certification Preparation For Community Cloud Consultants (WI25) 試験に合格し、求められる以上の結果を出すことができました。新しい仕事に取り組む準備が整い、将来が明るく感じられます。