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Salesforce CRT-271 Sample Questions

Question # 1

Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records.
Which three actions should the Community Cloud consultant takes to solve this issue?

A. Add an HTML component with the the link to the Store Locations Community page
B. Define the Store Locations object in the Global Search Results component
C. Add the Store Locations object pages to the Community navigation
D. Associate a tab to the Store Locations object
E. Enable read access on the user profile to the Store Locations object

Question # 2

Universal Containers wants to build a Community for all their employees. Currently, some
of their employees are NOT Salesforce users. How should the Salesforce Admin enable
access to the Community for the users who are currently NOT Salesforce users?

A. Allow the users to self -register to the Community
B. Create the users as contacts and enable them as Community users
C. Create the users in Salesforce and add their profile to the Community
D. Add the users to the Community as members

Question # 3

Universal Containers needs to build a Community for their customers. The following
security requirements must be met: • Customers can access their accounts. invoices. and
orders. • An account is associated to only one individual. • A few customers who act as
partners need access to individual accounts. • Customers can NOT see each Other's data
unless is explicitly granted. Which option fulfills the requirements?

A. User Customers Account. Customer Community Plus License. and sharing rules.
B. Customers Account. Customer Community License. and sharing rules.
C. User Person Account, Customers Community License. and Sharing Set.
D. User Person Account. Customers Community Plus License. and Super User access

Question # 4

Universal Containers' Community is built on the Napili template. The community lets
members access their Account page. The project manager needs to customize the Account
record detail page and only show the record details.
What two things should the Salesforce Admin do to perform this task in Community
Builder? Choose 2 answers.

A. Add a page variation to Account detail page, add the record detail component, set thepage variation as Active, and publish.
B. Edit the Account record detail page, remove the components NOT needed, and publish.
C. Make a copy of the Account detail object, remove the components NOT needed, andpublish.
D. Create a standard page, add the Account record detail component, and publish.

Question # 5

A Salesforce Admin at Universal Containers needs an efficient way to update the colour
palette in their newly created Community.
What three things should the Salesforce Admin do to brand this Community using
Community Builder? 
Choose 3 answers.

A. Upload the Universal Containers logo image to create a custom color palette.
B. Choose colors for the text and border elements.
C. Adjust the colour palette from the Salesforce1 mobile app.
D. Apply a colour scheme that is appropriate for the template all at once with the colourpalette.
E. Submit a URL reference of a site where the colour palette will be matched automatically.

Question # 6

Universal Containers wants to allow customers in the Community to create and edit
reports. Which license type should the Salesforce Admin use for these users?

A. Customer Community Login.
B. Customer Community Member.
C. Customer Community Plus.
D. Community Manager Plus.

Question # 7

Your team has drafted and published Knowledge Articles for the Customer Community but
they are not visible to external users. What is one reason why this may be the case?

A. Knowledge Articles for Communities is not enabled
B. View Knowledge Articles has not been checked on the Community Profile
C. Knowledge Articles for Customers is not enabled
D. Customer sharing has not been checked on the Knowledge Article
E. The Articles are being viewed on unsupported mobile devices

Question # 8

Universal Containers has built Visualforce pages for the bid process with integration to their
on-premise system, and they use these pages internally. Universal Containers wants to
launch a Community and reuse these pages for their contractors and vendors.
Community members should be able to:
- Search and find articles on standard operating procedures.
- Submit invoices and receive status updates.
- Submit bids and receive updates.
How should the Salesforce Admin build this Community?

A. Build a community in the external website and integrate with Salesforce for bidprocesses and other information. 
B. Provide access to the internal Salesforce org and limit access by profiles.
C. Select the Site.com Template with the Navigation menu for invoices and bid processes.
D. Use the Salesforce Tabs + Visualforce template and add the tabs for differentrequirements.

Question # 9

Universal Containers needs to enable public access to a Community. How should a
Salesforce Admin fulfil this requirement?
Select one or more of the following:

A. Update the setting to Public Visibility for all Community pages
B. Enable "Give access to public API requests on Chatter"
C. Update the setting to "Allow access without login"
D. Enable the "Public can access the community" checkbox

Question # 10

A Salesforce Admin enables "Allow Members to Flag" in Community Management.
Which two content types can member flag as inappropriate?
Choose 2 answers

A. Articles
B. Files
C. Posts and Comments
D. Topics

Question # 11

What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?

A. 10
B. 20
C. 30
D. 50
E. 40

Question # 12

Universal Containers uses Community to grant customers secure access to their accounts,
orders, and invoices. All customers are on a Customer Community License. Universal
Containers needs to grant a subset of their customers, known as affiliates, access to other
customer Accounts. How should a Salesforce Admin fulfill these requirements?

A. Leverage the Account team to grant affiliates access to the Account.
B. Use Apex without sharing to control affiliates' access to the Account.
C. Create a public group for affiliates and grant Account access using sharing rules.
D. Add a Sharing Set on the Account associated to the Affiliate profile.

Question # 13

A Community Admin is planning to add users and wants to send a welcome email for the
community. Which three checks must the Community Admin perform? Choose 3 answers

A. Make sure the users have their profiles established in the community
B. Make sure the community is in Published status
C. Make sure the community is in Active status
D. Set the community in preview status to review before changing it to Active status
E. Set the email check box option at the community level

Question # 14

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT
Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

A. Update the Admin profile so that the Knowledge tab is visible.
B. Add the Global Header permission set to all Community users.
C. Edit the Partner Community profile so that the Knowledge tab is visible.
D. Create a Knowledge article and make it visible to the appropriate channel.

Question # 15

As part of its recent efforts to improve brand recognition, Universal Containers had
upgraded all of its Communities to use Lightning templates. The next step will be to unify
the branding across all of these Communities. What is an efficient way to accomplish this?
Select one or more of the following:

A. Use a shared Bootstrap CSS file in all of the Communities
B. Ensure that all Communities are only using standard Lighting Components
C. Create a standard theme that is used in all of the Communities
D. Ensure that all Community managers use the same CSS standards in all pages

Question # 16

Universal Containers is planning to launch a Community that needs to be accessible from
Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and
user license combinations could a Community Cloud consultant use to meet this
requirement? Choose 3 answers
Select one or more of the following:

A. Salesforce Essentials and Customer Community
B. Enterprise Edition and Customer Community Plus
C. Professional Edition and Customer Community Plus
D. Unlimited Edition and Customer Community
E. Enterprise Edition and Customer Community

Question # 17

What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern
Trail Outfitters is planning to launch a Community for their partners. Partner Sales
Managers need to view Partner Sales Rep records.

A. Provide Super User Access to Partner Sales Reps.
B. Create a criteria-based Sharing Rule.
C. Set the number of partner roles to two.
D. Enable the Partner Sales Manager as Super Admin.

Question # 18

What are the two types of Sharing Models available once you have established a
Community?

A. Community Sharing Model & Portal Sharing Model
B. Company Sharing Model & Community Sharing Model
C. Internal Sharing Model & External Sharing Model
D. Internal Sharing Model & Portal Sharing Model
E. Partner Sharing Model & Customer Sharing Model

Question # 19

Your company is using the Koa Community Template and wishes to add a new custom
page what steps should you take to complete this?

A. Install the Community Page Manager from the AppExchange
B. Create a new page from in the Community Manager
C. Create a new page in the Community Builder
D. Clone an existing page in the Community Builder
E. Ask your developer to create a new Visualforce Page

Question # 20

Universal Containers launched a Lightning Customer Community that lists store locations
through a custom object, Store Locations. Users searching for locations are unable to see
any Store Locations records. Which three actions should the Community Cloud consultant
takes to solve this issue?
Choose 3 answers
Select one or more of the following:

A. Define the Store Locations object in the Global Search Results component
B. Add the Store Locations object pages to the Community navigation
C. Associate a tab to the Store Locations object
D. Enable read access on the user profile to the Store Locations object

Question # 21

Universal Containers launched a Lightning Customer Community that lists store locations
through a custom object, Store Locations. Users searching for locations are unable to see
any Store Locations records. Which three actions should the Community Cloud consultant
takes to solve this issue?
Choose 3 answers
Select one or more of the following:

A. Define the Store Locations object in the Global Search Results component
B. Add the Store Locations object pages to the Community navigation
C. Associate a tab to the Store Locations object
D. Enable read access on the user profile to the Store Locations object

Question # 22

Universal Containers adds e -commerce capability to its Community built on the Napili
template. They track customer shipments in a Salesforce custom object. How should the
Salesforce Admin expose customer shipment data in Community Builder?

A. Create an object page associated to the Shipment object
B. Create a standard page associated to the Shipment object
C. Clone an object page and associate it to the Shipment object
D. Clone a standard page and associate it he Shipment object

Question # 23

Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for
their customers. • Northern Trail Outfitters works with a survey partner and needs to extend
that capability to the Community users. • Northern Trail Outfitters works with an electronic
signature partner and needs to extend that capability to the Community users. • This
Community needs to be built with the Customer Service Template. All integrations must be
mobile— first. • Both partners have Community Lightning Components available. What
should a Salesforce Admin do to accomplish this task?

A. Design and develop an API-level integration with the Survey and electronic signaturepartners and make it available for Community users.
B. Install and configure the non-Lightning Components for surveys and electronicsignatures available from the Partners
C. Install and configure the Community Lightning Components for surveys and electronicsignatures available from the two Partners.
D. Design and develop custom Community Lightning Components for surveys andelectronic signatures.

Question # 24

Universal Containers builds a partner community for their dealers. They set up the partner
account with two roles to represent sales employees and their managers. After going live,
the dealerships inform Universal Containers that they need a CEO type of access for
specific users who need to access all of the data on the parner account. How should the
Salesforce admin fulfil this requirement?
Select one or more of the following:

A. Promote the CEO partner user to delegated admin on the partner account.
B. Add a third role to the partner account hierarchy for the CEO partner user. 
C. Assign Super User access to the CEO partner user on the Contact page.
D. Make the CEO partner user the owner of the partner account.

Question # 25

You wish to edit the Community Head Markup, where do you go to do this?

A. Developer Console
B. Community Builder >> Settings >> Advanced
C. Upload a HTML static resource named 'Head Markup'
D. Community Manager >> Administration >> Settings
E. Modify the hidden Community Lightning Component which is displayed when editing thecommunity

Question # 26

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT
visible to all partner Community users. What should the Salesforce Admin do to fix this
problem?

A. Add the Global Header permission set to all Community users
B. Edit the Partner Community profile so that the Knowledge tab is visible
C. Update the Admin profile so that the Knowledge tab is visible
D. Create a Knowledge article and make it visible to the appropriate channel

Question # 27

Universal Containers rolled out a Community in the Customer Service Napili template for
their employees. The CEO has the following requirements: • All employees can participate
in discussions within the Community. • Create a Chatter group for corporate
announcements where all employees can participate and comment. • The posts in this
group should be visible in the feed of all employees. How should the Salesforce Admin
accomplish this task? Choose one answer

A. Create a Chatter group in the internal org and create a trigger to make the posts visibleto everyone
B. Create a Chatter group in the Community and include all employees
C. Create a Chatter group in the internal Salesforce org and include all employees
D. Create a post on a custom object, Announcements that all employees follow

Question # 28

A healthcare company wants to create a Community for its patients and providers. The
Community needs to be optimised for healthcare use cases and follow industry best
practices. What should the Community Cloud consultant consider first to meet the
requirements?
Select one or more of the following:

A. Lightning community templates
B. Business value map and ROI
C. Custom solutions
D. Lightning bolt solutions

Question # 29

Universal Containers needs their channel partners to collaborate on opportunities within
their new partner Community based on the Napili template. What is the recommended way
to accomplish this task?

A. Create a page layout for leads and assign it to those profiles that have access to theCommunity
B. Create a Detail page for invoices and add the page as a Navigation Menu item
C. Add Opportunities as a Salesforce Object in the Navigation Menu
D. Create a Visualforce page for Opportunities and add the page as a Navigation Menuitem

Question # 30

Universal Containers is rapidly expanding its partner network across Latin America and
Europe and has received feedback that partner engagement has been hampered by the
lack of resources in the partners native languages. Which three individual steps should a
Community Cloud consultant take to provide a better experience for these international
partners? Choose 3 answers
Select one or more of the following:

A. Enable multiple languages in the Knowledge language settings
B. Set up Translation Workbench and ensure translators are assigned
C. Use the language selector component to let users select their preferred language
D. Embed a link to Google Translate all pages
E. Set up custom URLs to route users from country domains to the correct Communitypages

Question # 31

You are setting up an Authenticated Community for your Customers many of them speak
both English and French how will you ensure the most appropriate language(s) are
available to them in your Napili Template Community?

A. Develop a custom lightning component which will allow seamless transition between languages
B. Install the Google Translation component which allows Authenticated users to swapbetween languages
C. Language will be determined by the language set on their User Profile
D. Place the Language Picker Component on the Community home page
E. Multi-Language support is not available for Napili Template communities

Question # 32

Universal Containers is setting up their moderation settings on their Community. They have
developed 7585 keywords to monitor. What is the minimum number of keyword lists
needed to accommodate all 7585 keywords?

A. 5
B. 2
C. 4
D. 3

Question # 33

Universal Containers launches a Partner Community for their resellers who have access to
Leads,Opportunities, and Dashboards.Universal Containers has the following requirements
to support their partners during the sales cycle: - Universal Containers can engage with
partners during the Sales cycle. - Universal Containers can have internal discussion NOT
visible to partners. - The Channel Manager can bring any Universal Containers Employee
to the discussion - Universal Contianers employees may or may NOT have access to the
Partner CommunityHow should a Salesforce Admin fulfil those requirements?

A. Leverage Opportunity feed and group record layout for access control.
B. Leverage unlisted groups and record sharing for access control.
C. Leverage Opportunity feed and manual shares for access control.
D. Leverage private groups and record sharing for access control.

Question # 34

A company uses CMS (Content Management System) to store and manage public content.
The VP of Advertising wants to run marketing and advertising campaigns in the Community
using that content. How should the Administrator render advertising content in the
Community?
Select one or more of the following:

A. Build a custom integration point between the CMS and the Community
B. Use Process Builder to import content from the CMS on a periodic basis
C. Download and install the Community Content package from the AppExchange
D. Configure CMS Connect to pull content from the CMS

Question # 35

What two things should a Salesforce Admin do to accomplish this? Universal Containers
needs to create a Support Community with the following requirements:• Customer and
partner users will be members of this community and use the Customer Community and
Partner Community License, respectively.• A customer user should be able to see all cases
opened for their account, including cases opened by their colleagues.• Customer users
must be able to collaborate with all Community users.

A. Create a Sharing Set on the Case object.
B. Enable Super User access for customer users.
C. Select the Community User Visibility checkbox.
D. Set up Delegated Admin access for customer users.

Question # 36

Universal Containers wants the Community login page to display its company logo. How
can the Salesforce Administrator accomplish this in the Community Workspace?
Select one or more of the following:

A. Upload a logo image file in Login and Registration
B. Specify a new Community login page that uses the logo
C. Reference the logo design token in the CSS editor page
D. Use a login Flow component to display a logo splash screen

Question # 37

Universal Containers needs to add their own logo to the Community login page.What is the
most efficient way for the Salesforce Admin to accomplish this?

A. Add the logo to the Login & Registration setup page in Community Management.
B. Upload the logo as an externally available Document and include it in the login page.
C. Override the default Community login page to a custom login page with the logo.
D. Use URL redirect to redirect users to a custom login page with the logo.

Question # 38

Universal Containers needs to add their own logo to the Community login page.What is the
most efficient way for the Salesforce Admin to accomplish this?

A. Add the logo to the Login & Registration setup page in Community Management.
B. Upload the logo as an externally available Document and include it in the login page.
C. Override the default Community login page to a custom login page with the logo.
D. Use URL redirect to redirect users to a custom login page with the logo.

Question # 39

What do you recommend? Universal Containers have launched their Customer Community
on the Koa template. Community members have asked your advice for accessing the
community on iOS devices.

A. IOS users should download the Salesforce1 app and access the community through theSalesforce1 switcher.
B. Navigate to the community URL in the browser and a mobile experience will beautomatically rendered.
C. IOS users should download the OneCommunity app where they can use their regularcommunity login credentials to access the Community.
D. All users should access a Koa Community via a Desktop browser only.

Question # 40

What do you recommend? Universal Containers have launched their Customer Community
on the Koa template. Community members have asked your advice for accessing the
community on iOS devices.

A. IOS users should download the Salesforce1 app and access the community through theSalesforce1 switcher.
B. Navigate to the community URL in the browser and a mobile experience will beautomatically rendered.
C. IOS users should download the OneCommunity app where they can use their regularcommunity login credentials to access the Community.
D. All users should access a Koa Community via a Desktop browser only.

Question # 41

Regional Containers wish to establish a Community for their Partner network. They have complex requirements and from sampling their Partner network there is no need to provide
mobile capabilities. What type of community best suits Regional Containers needs?

A. Koa
B. Visual Force + Tabs
C. Kookaburra
D. Aloha
E. Napili

Question # 42

niversal Containers (UC) wants Lightning Experience enabled employees who have
Salesforce user licences to access a Community. The employee profiles have been added
to the Community membership. How should the Community Cloud Consultant educate
employees on how to access the Community?
Select one or more of the following:

A. Recommend employees use a separate username for Community access
B. Advise employees to use the "Login in as" functionality
C. Direct employees to the App Launcher
D. Direct employees to the global header

Question # 43

orthern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has
identifies a group of Partners to collaborate with during the entire acquisition process.
Which option should NTO use to ensure that only the selected group of partners have
visibility to the acquisition?
Select one or more of the following:

A. Set Chatter group email setting for selected collaboration Partners to Limited
B. ©mention only selected collaboration Partners
C. Manually share records with selected collaboration Partners
D. Create an Unlisted Chatter Group for selected collaboration Partners



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