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A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking. What are some key considerations and recommended practices for supporting compliance in Salesforce?
A. Use the Salesforce Security Health Check to Identify vulnerabilities, implement custom profiles and permission sets to control data access, and configure Data Loss Prevention policies to prevent data leakage.
B. Enable Field Audit Trail, implement encryption for sensitive data, and configure twofactor authentication for all users.
C. Enable Salesforce Shield to monitor data access and usage, configure Data Classification for sensitive data, and use Event Monitoring to track user activity.
D. Use Role Hierarchy to control data access, implement password policies for user accounts, and use IP Restrictions to limit access to trusted networks.
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features. Which Health Cloud feature should a consultant recommend the company use in this scenario?
A. Identity Verification Flow Templates
B. Reusable Verification FlexCards
C. Customer Identity OmniScript Templates
D. Verify Customer Identity Process Flow
During a design session, the client asks for best practices around when to use DataRaptors vs. Integration Procedures. For which scenario should a consultant advise the client to use a single DataRaptor?
A. The dataset squired needs to read two SObjects with a clearly defined
B. relationship. B. Q The action must perform a SendMail task and check for any errors.
C. The task requires both a read and write of SObject data.
D. The dataset requires connecting to an external data source, such as CSV or REST API,
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to: • Inform agents about changes in information • View basic details about a patient's insurance • Have a complete view of all engagement interactions in one place Which three components from Contact Center for Health Cloud should a consultant use to achieve this? Choose 3 answers
A. Identity Verification
B. Action Launcher
C. Timeline
D. Member Plan FlexCard
E. Record Alerts
A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment. Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component? Choose 2 answers
A. Create a new record for the HCBenVerConnect custom setting.
B. Create a named credential to support authenticated callouts.
C. Configure the Connection Label with the source system's API details.
D. Configure the link to the clearinghouse's endpoint using a Uniform Resource Identifier (URI) path.
A new user story requires an OmniScript to update an existing field on a custom SObject. Which two components should a consultant use to satisfy the requirement? Choose 2 answers
A. API Actions
B. SOQL Query
C. DataRaPtors
D. Integration Procedures
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud. The call center manager has requested the following changes: • Birth Date be available in results and as an optional verifier, but no longer required for verification purposes • Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?
A. Add 'Bloomington ID' to the picklist choices within the Identity Verification flow and mark it as required. Remove the Birth Date record from the required fields picklist and add Birth Date to the optional verifiers picklist.
B. Add two new Identity Verification Process Field records for 'Bloomington ID'. Set the Field Type to Result Field and set the Required field to true. Add the new record to the Lightning component parameters in the identity flow screen in Flow Builder.
C. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier. Change the Birth Date record with Field Type value Required Verifier to Optional Verifier.
D. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with the Field Type set to Result Field and one with Field Type set to Optional Verifier. Delete the Birth Date record which has the Field Type value Required Verifier.
A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an appointment on the existing portal, the patient receives an email with the new address. How should a developer modify the existing Create Appointment Integration Procedure to solve the request?
A. Add a Conditional Block.
B. Build If-Elself logic.
C. Remove the Try-Catch.
D. Update the Test Condition.
A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales. Which object should a consultant configure to track this visit type?
A. Location
B. Work Type
C. Visit
D. Action Plan
An administrator at Bloomington Caregivers has received a change request to alter the appearance of the timeline so that it displays vertically instead of horizontally. Which step should the administrator take when implementing this change request?
A. Enable Timeline in Salesforce Setup, then configure and activate new timeline and add to the relevant Lightning record.
B. Enable Timeline in Salesforce Setup, then set the toggle for vertical orientation to true to set all timeline orientations as vertical.
C. Find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the orientation to vertical.
D. Find the Timeline Orientation setting in Custom Metadata, which controls the orientation of all timelines, and change the value to vertical.
How should a consultant at a large provider system model a patient in Health Cloud?
A. Leverage Contact-Contact
B. Configure Account
C. Configure Contact
D. Leverage Person Account
Bloomington Caregivers want to offer its patients remote monitoring to bring data from patient devices into Health Cloud. Which set of records should an administrator populate to implement this functionality?
A. Units of Measure, Code Sets, Remote Monitoring Device Types, Care Episodes
B. Code Sets, Biometrics, Care Observations, Chart Metrics
C. Units of Measure, Remote Monitoring Device Types, Care Observations, Code Sets
D. code Sets, Units of Measure, Care Metric Targets, Care Observations
Bloomington Caregivers is implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features. Which Health Cloud feature should a consultant recommend the company use in this scenario?
A. program Enrollment Flow
B. Program Eligibility OmniScript
C. Care Plan Enrollment Flow
D. Enrollment Consent OmniScript
A developer needs to modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts. Which three steps should the developer take to accomplish this? Choose 3 answers
A. Clone the parent card.
B. Create and activate a new child card.
C. Create a DataRaptor to extract necessary data.
D. Define session variables to control visibility of clinical data.
E. Change the child card state to show active.
Bloomington Caregivers uses Health Cloud and has an Integration setup with an external payer system. Which three business level APIs should a consultant recommend to help the payer organization electronically receive requests for care services? Choose 3 answers
A. Prior Authorization
B. Admission, Discharge, and Transfer (ADT)
C. Referral Request
D. Care Services
E. Benefit Verification
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center. What should be the first step in troubleshooting this issue?
A. Ensure the component has been activated.
B. Check the Enhanced Patient permission set assignment.
C. Check the Health Cloud Data permission set assignment.
D. Ensure the user has the right object permissions.
A consultant Is preparing to Install Health Cloud in a production org for the first time. Which three tasks should the consultant ensure are completed prior to installing Health Cloud? Choose 3 answers
A. Enable Contacts to Multiple Accounts.
B. Enable Chatter.
C. Enable Shield Event Monitoring.
D. Enable Health Cloud Installation Monitor.
E. Enable Person Accounts.
Bloomington Caregivers would like to share patient medication Information with an external pharmacy as soon as It Is updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an Immediate confirmation about any medication Interactions from the pharmacy. Which two integration patterns should a consultant recommend? Choose 2 answers
A. Industries ETL
B. Platform Event
C. OmniStudio Integration Procedure
D. Apex HTTP Callout
Bloomington Caregivers Is Implementing Virtual Care In Health Cloud. Which three steps are required as part of the setup? Choose 3 answers
A. Set up and configure Salesforce Scheduler.
B. Configure Provider Search.
C. Install the Virtual Care unmanaged package.
D. Assign Health Cloud Video Calls permission set.
E. Connect to an external electronic health record (EHR) scheduling system.
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