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Salesforce Health-Cloud-Accredited-Professional Sample Questions


Question # 1

A MedTech company needs to manage its run rare business to ensure contract compliance for its customers. Which two features of Health Cloud should a consultant recommend the company use? Choose 2 answers

A. MedTech Accelerator
B. Advanced Account Forecasting
C. Sales Agreements
D. Remote Device Monitoring


Question # 2

Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider's specialty at a given facility. Which Health Cloud feature should a consultant implement to fulfill this requirement?

A. Provider Network Management
B. Provider Relationship Card
C. HCProvider360 FlexCard
D. Facility Relationship Center


Question # 3

Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the ability to leverage advanced sharing and customizable dashboards. Which license should a consultant recommend for the external patient users?

A. Customer Community Plus for Health Cloud
B. Customer Community for Health Cloud
C. External Apps for Health Cloud
D. Experience Cloud for Health Cloud


Question # 4

45 of 60. A payer is looking for a solution to recruit, credential, and onboard providers into its network. Which Health Cloud add-on should help the payer address these requirements?

A. Provider Relationship Management
B. Contact Center for Payers
C. Provider Network Management
D. Utilization Management


Question # 5

Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13. Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)? Choose 3 answers

A. Implementing appropriate security measures to safeguard children's personal information
B. Ensuring information collected about children is protected with at rest and in-transit encryption
C. Obtaining verified parental consent before collecting and storing any personal information of children
D. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase
E. Disclosing the organization's privacy policy to parents and obtaining their consent


Question # 6

Bloomington Caregivers is looking to view potential drug-to-drug interactions for its patients' medications and make recommendations based on that data within Health Cloud. Which Health Cloud add-on should a consultant recommend to fulfill this requirement?

A. Medication Management
B. Allergy Intolerance
C. RxNorm DDI Connectivity
D. Medication Interactions


Question # 7

A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process. Which two Health Cloud capabilities should a consultant recommend as a way to build this process? Choose 2 answers

A. Utilization Management
B. Integrated Care Management
C. Intelligent Document Automation
D. Care Authorizations


Question # 8

A pharmaceutical company is looking to support patients throughout their clinical journey. One of the factors the company needs to track is the socioeconomic and cultural barriers that could hinder a patient's process. Which Health Cloud capability should a consultant implement to fulfill this requirement?

A. Social Determinants of health
B. Clinical Barriers
C. Utilization Management
D. Care Blockers


Question # 9

An administrator for Bloomington Caregivers has added an Enhanced Timeline to an existing Patient Lightning page showing patient interactions, including records from a custom object developed to track caregiver preferences. What else should the administrator complete post deployment of the enhanced timeline?

A. Add the custom object to the Timeline after deployment, then add it to the Timeline component.
B. Add the Timeline component to the Patient Lightning page and select the Timeline.
C. Assign the users permissions to be able to view the timeline before adding to the Timeline component.
D. Add the Timeline component to the Patient Lightning page activate the Timeline.


Question # 10

Bloomington Caregivers has configured the Provider Network Management add-on license. Some of the users are reporting that they are unable to access some of the new functionality. Which two permission sets should an administrator ensure are assigned so the users can access Provider Network Management? Choose 2 answers

A. Health cloud Foundation permission set
B. Health Cloud Utilization Management permission set
C. Provider Network Management permission set
D. Health Cloud Standard permission set


Question # 11

An administrator is configuring security for a patient list. Which three considerations should the administrator take into account to ensure proper access to the list? Choose 3 answers

A. Administrators can restrict access using HCPatientListSecurity custom setting.
B. Administrators can create restriction rules to offset a private organization-wide default setting.
C. When a user's field-level security restricts access to a field used as a display column, the column does not appear in the list.
D. Administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list.
E. Users with profile or permission sets that restrict access to an object cannot create a list using that object.


Question # 12

Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?

A. Data visualization and analytics
B. Social media integration
C. User authentication and access control
D. Real-time monitoring and alerts


Question # 13

A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way. Which approach should a consultant recommend?

A. Coach the care coordinators to quickly create tasks using a checklist.
B. Create care program templates and assign them to patients.
C. Configure an action plan template with tasks for each PGI.
D. Define a PG- Library and care plan templates using the library.


Question # 14

Bloomington Caregivers has more than 1 million patients and each patient has an average of 10 claims a year, which are maintained in an external claims system. Management would like their agents to view all the claims of patients in Salesforce on demand when they open the patient's record. What should a consultant recommend as the appropriate integration pattern to achieve this?

A. Add a nightly job to fetch all the claims from the external system and store them In Salesforce.
B. Use an Enterprise Service Bus (ESB) to load all the claims data from the external system into Salesforce.
C. Make a callout on demand to the external system and store the claims data against the patient record.
D. Configure the claims system as an external data source and leverage external objects with the claims data.


Question # 15

A company based In the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug Interactions. Which two Health Cloud solutions should a consultant recommend? Choose 2 answers

A. Medication Audit
B. Medication Reconciliation
C. Medication Review
D. Medication Administration


Question # 16

A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information. Which group of people should a consultant work with to identify pain points and define project requirements?

A. (Persona) Care coordinator (Stakeholder) Salesforce administrator (Stakeholder) Tableau developer
B. (Persona) Contact Center agent (Stakeholder) Salesforce administrator (Stakeholder) Integration architect
C. (Persona) Contact Center agent (Stakeholder) Tableau developer (Stakeholder) MuleSoft developer
D. (Persona) General physician (Stakeholder) Salesforce administrator (Stakeholder) Marketing Cloud administrator


Question # 17

Bloomington Caregivers has decided to enable Integrated Care Management so that Its end users can leverage Health Cloud Assessments. Administrators must now configure their org to be able to use Assessments. Which three steps should the administrator take as part of the org setup to enable Assessments? Choose 3 answers

A. Download and Install OmniStudio.
B. Enable users to view and complete Assessments.
C. Update sharing settings in Setup.
D. Enable Discovery Framework in Setup.
E. Add the Assessment component to the Patient page


Question # 18

Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card. What are the two best practice recommendations to upload this information? Choose 2 answers

A. Use Provider Relationship API.
B. Use Provider Card API.
C. Use Composite API Request.
D. Use Data Loader.


Question # 19

Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It must ensure that those who need to schedule the visits have the right permission set license. Which permission set license should a consultant assign in this scenario?

A. Manage Home Health
B. Healthcare visit Manager
C. Field Dispatch Scheduler
D. Execute Health Scheduling


Question # 20

What are three requirements for implementing patients or members in Health Cloud? Choose 3 answers

A. Ensure the Parent Contact object is blank.
B. Ensure the Parent Account field is blank.
C. Ensure the Account is the Parent to Household Accounts.
D. Ensure the Person Account object is used.
E. Ensure 1-to-1 Account to Contact relationship.


Question # 21

A UX designer wants to change the formatting of an OmniStudio FlexCard field element to have a font of Times New Roman with a red color. What are two ways the designer should make the changes? Choose 2 answers

A. Make edits t0 Field Properties.
B. Write custom CSS.
C. Made edits to Setup Panel.
D. Make edits to Field Style.


Question # 22

An external provider wants to get a patient's allergy information from Bloomington Caregivers' Health Cloud system. Which Health Cloud API should a consultant recommend?

A. AlIergyMedication API
B. Clinical Summary Healthcare API
C. Interoperability API
D. Patient Healthcare API


Question # 23

A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile. Which Health Cloud capability should a consultant implement?

A. Patient Path
B. Advanced Patient Card
C. Enhanced Timeline
D. Enhanced Highlights Panel


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