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Salesforce Health-Cloud-Accredited-Professional Sample Questions

Question # 1

A clinic is looking to manage its associated physicians within Health Cloud.
Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?

A. Person Account
B. Contact
C. Healthcare Provider
D. Healthcare Practitioner

Question # 2

Care managers at Bloomington Caregivers call patients after they are discharged from a
hospital to ask a series of questions, which the care manager enters into Health Cloud. The
patient is then automatically assigned a personalized care plan based on the answers they
Which two capabilities should a consultant leverage together to fulfill this requirement?

A. Discovery Framework
B. Integrated Care Management
C. Care Programs
D. Salesforce Surveys

Question # 3

A payer needs to manage requests for concurrent review of prior authorizations within
Health Cloud and wants to use out-of-the-box record types and page layouts. However, the
payer's Salesforce administrator does not see any preconfigured record types or page
layouts for prior authorizations in the payer's Salesforce org.
What should a consultant recommend to the Salesforce administrator to expedite

A. Install the Health Cloud Claims unmanaged package.
B. Build custom page layouts and record types to support the requirement.
C. Install the Health Cloud Care Request Extensions package.
D. Install an AppExchange prior authorization package.

Question # 4

A provider has moved an existing office to a new location and wants to ensure that
whenever a patient books an existing portal, the patient receives an email with the new
How should a developer modify the existing Create Appointment Integration Procedure to
solve the request?

A. Remove the Try-Catch.
B. Build If-Elself logic.
C. Add a Conditional Block.
D. Update the Test Condition.

Question # 5

Which three are steps required to configure Health Cloud? (Choose three.)

A. Enable the option for contacts to relate to multiple accounts.
B. Install the Health Cloud Managed Package.
C. Verify that Chatter Is enabled.
D. Configure the console view.
E. Install Health Cloud Unmanaged Packages.

Question # 6

A customer wants to view medication data from Health Cloud leveraging FHIR standards.
Which Health Cloud data model should a consultant use?

A. Integrated Care Management data model
B. Electronic health record (EHR) data model
C. Virtual Care data model
D. Clinical data model

Question # 7

Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into
Which two permission set licenses should the consultant assign to the users to give them
access to Health Cloud?

A. Health Cloud Foundation permission set license
B. Health Cloud permission set license
C. Health Cloud Standard permission set license
D. Health Cloud Platform permission set license

Question # 8

Bloomington Caregivers want to offer its patients remote monitoring to bring data from
patient devices into Health Cloud. Which set of records should an administrator populate to
implement this functionality?

A. Units of Measure, Remote Monitoring Device Types, Care Observations, Code Sets
B. Code Sets, Units of Measure, Care Metric Targets, Care Observations
C. Code Sets, Biometrics, Care Observations, Chart Metrics
D. Units of Measure, Code Sets, Remote Monitoring Device Types, Care Episodes

Question # 9

A payer is looking for a solution to recruit, credential, and onboard providers into its
network. Which Health Cloud add-on should help the payer address these requirements?

A. Provider Network Management
B. Contact Center for Payers
C. Provider Relationship Management
D. Utilization Management

Question # 10

Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals
through Salesforce reports and dashboards. Which Health Cloud unmanaged package
should a consultant recommend to deliver a prebuilt dashboard and reports?

A. Health Cloud Network Management Reports
B. Health Cloud Reports for Patient Referral Management ...
C. Health Cloud Referral Management Reports
D. Health Cloud Member Referral Management Reports

Question # 11

A client wants to store data for patient’s smartwatch to display within the Remote
Monitoring charts. What object would you store this information in?

A. DiagnosticSummary
B. Care Observations
C. Clinical Encounters
D. Identifiers

Question # 12

A customer wants to view and navigate to critical insurance, clinical, and primary care
physician information on a patient's profile.
Which Health Cloud capability should a consultant implement?

A. Advanced Patient Card
B. Patient Path
C. Enhanced Highlights Panel
D. Enhanced Timeline

Question # 13

A customer wants to leverage dependent intervention tasks as part of their care
coordination solution using Integrated Care Management.
Which feature should a consultant configure to accomplish this task?

A. Intervention Templates
B. Action Plan Templates
C. Care Plan Task Templates
D. Industry Template Library

Question # 14

Bloomington Caregivers has created and tested its first care plan template in a sandbox,
Which includes problems, goals, and tasks. The company has deployed this template to its
final environment using Data Loader.
Which two steps should a consultant recommend, following this deployment, to enable
users to successfully leverage this new template?

A. Conduct end-user training O he use of the care plan template.
B. Confirm User access to Care plan objects.
C. Activate the new care plan template.
D. Activate the problems; goals, and tasks associated with the template.

Question # 15

How should a consultant at a large provider system model a patient in Health Cloud?

A. Configure Account
B. Leverage Contact-Contact
C. Configure Contact
D. Leverage Person Account

Question # 16

While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box?

A. Barcode Scanning
B. Record Type Association
C. eFax Connection
D. Automated Document Checklist Item Creation
E. Document Rotation

Question # 17

Which data model is used to represent information via standard object and record types on
standard objects to manage how care is covered?

A. Health Insurance data model
B. Coverage data model
C. Payer data model
D. Plan data model
E. Benefit data model

Question # 18

A customer is implementing Intelligent Appointment Management in Health Cloud to
eliminate swivel chair to other scheduling systems. Which two connectivity options should a
consultant leverage as the scheduling engine?

A. Business Rules Engine
B. Electronic Health Record (EHR) System
C. Salesforce Scheduler
D. Scheduler for Industries

Question # 19

Bloomington Caregivers wants to share details about a patient's medical condition with
Bedrock Hospitals through an integration. What should a consultant recommend as the
appropriate method for Bedrock to access the information leveraging Health Cloud

A. Expose the MedicalCondition object through an Apex class.
B. Integrate using the FHIR Clinical API
C. Use the FHIR Patient API through DataRaptor
D. Leverage the MedicalCondition Integration Procedure.

Question # 20

Which Permission Set Licenses and Permission Sets need to be assigned to users to
leverage Utilization Management' (Choose three)

A. Health Cloud Analytics Permission Set
B. Health Cloud Platform Permission Set License
C. Health Cloud Utilization Management Permission Set
D. Health Cloud Permission Set License
E. Health Cloud Foundation Permission Set

Question # 21

A developer needs to modify the out-of-the-box Advanced Patient Card to display the
Category, SubjectID, and Date for active Clinical
Which three steps should the developer take to accomplish this?

A. Create and activate a new child card.
B. Clone the parent card.
C. Define session variables to control visibility of clinical data.
D. Create a DataRaptor to extract necessary data.
E. Change the child card state to show active.

Question # 22

A provider is looking to implement Utilization Management in Health Cloud and submit and
track prior authorizations. Which two capabilities should a consultant customize to achieve this?

A. Create a new UtilizationManagementSettings record in Custom Settings.
B. Create a new Support Process to match the customer's process steps.
C. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).
D. Customize the Service Request object.

Question # 23

Which three statements about the patient timeline view are true? (Choose three.)

A. The patient timeline can be used in any Salesforce application.
B. Events can be specified to appear when the Health Cloud home page first loads.
C. The patient timeline is a Health Cloud Empower component.
D. The patient timeline supports standard and custom objects.
E. Filters can be used to limit the number of records shown in the patient timeline.

Question # 24

A hospital system wants to track patient relationships to its cardiologist, primary care
physician, and oncologist. Which object should a consultant recommend to implement?

A. Contact-Contact Relationship
B. Affiliation Relationship
C. Healthcare Practitioner Facility
D. Patient Provider Relationship

Question # 25

A provider wants its care coordinators to track a series of problems, goals, and
interventions (PGIs) related to a patient's care in a repeatable, efficient way.
Which approach should a consultant recommend?

A. Configure an action plan template with tasks for each PGI.
B. Coach the care coordinators to quickly create tasks using a checklist.
C. Create care program templates and assign them to patients.
D. Define a PGI Library and care plan templates using the library.

Question # 26

A health plan provider would like to manage prior authorizations with predefined approval
criteria. Which three features in Health Cloud should a consultant recommend in this case?

A. Claims data model
B. Business Rules Engine
C. Utilization Management data model
D. Intelligent Appointment Management
E. Out-of-the-box Process libraries

Question # 27

Bloomington Caregivers is looking to streamline the user experience for its call center
agents On the patient's record, the company wants the ability to:
• Inform agents about changes in information
• View basic details about a patients insurance
• Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to
achieve this?

A. Member Plan FlexCard
B. Identity Verification
C. Record Alerts
D. Action Launcher
E. Timeline

Question # 28

A consultant is working with an insurance provider to set up prior authorizations in Health
Cloud. The provider requires a display of preauthorization outcomes from its external
system which manages the end-to-end prior authorization process
Which solution is appropriate to meet this use case?

A. Service Preauth and Preauth Detail
B. Care Request and Care Request Item
C. Plan Benefit and Plan Benefit Item
D. Care Preauth and Care Preauth Item

Question # 29

A payer needs to connect an electronic health record (EHR) to Health Cloud to display key
clinical data to Health Cloud users. The data in the source system is aligned to FHIR R4
standards, but some transformation is anticipated. Which approach should a consultant use
to set up this integration?

A. A middleware integration solution that can handle data transformation if necessary
B. A point-to-point API connection from the EHR to Health Cloud
C. A "swivel-chair" standard operating procedure document that will be distributed to users
D. A scheduled batch job that retrieves a file from an SFTP

Question # 30

While a consultant is implementing Integrated Care Management for a customer, the
customer requests that a change is made to the
Care Plan creation wizard.
Which underlying component should the consultant customize to achieve this?

A. Field Sets
B. FlexCard
C. Flow
D. OmniScript

Question # 31

Bloomington Caregivers has decided to expand its Health Cloud implementation to include
a Crisis Support Center. Which two steps should an administrator take as part of the

A. Assign users the Health Cloud Crisis Support Center Management permission set license.
B. Install the Crisis Support Center unmanaged package.
C. Enable Crisis Support Center Management App in Setup.
D. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.

Question # 32

A provider would like to create Salesforce reports to analyze patient outcomes and patient
Which three steps should a consultant recommend as part of the reporting setup to ensure
the provider can view this report appropriately?

A. Enable the enhanced Analytics for Healthcare setting in Setup.
B. Create custom report types for clinical objects.
C. Assign appropriate permissions to internal users.
D. Leverage the Patient Referral Management unmanaged package.
E. Adjust template care management reports and dashboards.

Question # 33

An administrator at Bloomington Caregivers has received a change request to alter the
appearance of the timeline so that it displays vertically instead of horizontally.
Which step should the administrator take when implementing this change request?

A. Find the Timeline Orientation setting in Custom Metadata, which controls the orientationof all timelines, and change the value to vertical.
B. Find the Timeline View Configuration for each relevant timeline in the Health Cloud -Lightning Admin app and change the Orientation to vertical.
C. Enable Timeline in Salesforce Setup. then configure and activate new timeline and addto the relevant Lightning record.
D. Enable Timeline in Salesforce Setup, then set the toggle for vertical orientation to true toset all timeline orientations as vertical.

Question # 34

A provider's office wants to verify a patient's insurance plan information and coverage when
they call into the call center to book an appointment.
Which capability should a consultant leverage to address this requirement?

A. Utilization Management
B. Intelligent Appointment Management
C. identity Verification
D. Benefits Eligibility and Verification

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