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Get Cloudy Consulting (GCC) provides consulting services tosmall and medium-sizedbusiness in the financial services space. GCC wants a solution for customer service wherecomplaints can be logged through a web from and email. Which Salesforce solution should GCC use?
A. Commerce Cloud
B. Experience Cloud
C. Service cloud
Get Cloudy Consulting (GCC) wants to ensure the Annual Revenue field is a positive amount and does not exceed $100.What should GCC use to ensure to opportunities meet these standards?
A. Validation Rules
B. Assignment Rules
C. Default Values
Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized within a range.Which dashboard component type should GCC use?
A Gauge
B.Metric
C. Chart
Two users in the same opportunity record are seeing different fields.What is thereason for this?
A. The missing fields are marked as hidden in Object Manager.
B. The users are assigned different profiles and page layouts.
C. The users have been configured with different Locales.
A Salesforceassociate has received a request to create new users for a group of new employees.Where can the associate check the number of licenses available to be assigned to the new employees7
A. Salesforce Help
B. Company Information
C. User Management Settings
A salesforce associate at Get cloudy Consulting is configuring object access. Therequirements are:Sales Manager must have the same access to Opportunities.Marketing managers must have the same access to Campaigns.What is the recommend approach to configuringtheir access?
A. Sharing Sets and Manual Sharing
B. Validation and Assignment Rules
C. Profiles and Permission Sets
Get Cloudy Consulting trains its new employee in apartial sandbox named New Employee;.An employee competes the training in the sandbox and is ready to sign in to the productionorg. However, an error message pops ip indicating an invalid username or password. Theemployee is using their sandbox usernameand password to sign in to production.What is needed to solve this error?
A. Creating a new username for the production org
B. Removing .NewEmployee appendix from the sandbox username
C. Creating a different password for the production org
What type of relationship do Account and Contact objects have?
A. Lookup
B. Self
C. Master-detail
Get Cloudy Consulting wants to group its contacts by Region. On most records, this text field is blank or misspelled.Which action is recommended to ensure there is correct data for this field?
A. Convert the Region field to a picklist field.
B. Create a validation rule to enforce correct spelling.
C. Email users a list of region names with correct spelling.
Adeleted record needs to be recovered from the Recycle Bin. Where can the user find the Recycle Bin?
A. Setup
B. App Launcher
C. Global Search
Get Cloudy Consulting gets 90°^b of its business from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field toTrade Show'. What should help the sales reps when they create these lead records?
A. Make an assignment rule named Trade Show' to only assign leads to sales reps.
B. Format a validation rule requiring the Lead Source field to equal Trade Show'.
C. Changethe default value of the Lead Source field from 'Web' to Trade Show'.
A sales manager requests a report that shows total opportunity amounts grouped by:• Small opportunities — Amount is less than $50,000.• Medium opportunities — Amount isbetween $50,000 and 5100,000.• Large opportunities — Amount is more than $100,000.How should the Salesforce associate create a field to show the amount as describedabove?
A. Create a bucket field off of Amount,
B. Create a custom field in Setup.
C. Create a formula field off of Amount.
Which Salesforce role should help companies increase campaign effectiveness, reengage inactive customers, and grow their customer base?
A. Consultant
B. Marketer
C. Designer
An insurance call center is experiencing increased policy support calls whichhas led to longwait times and disappointed customers.Which cloud will decrease the number of incoming calls, empower customers, and increasesatisfaction?
A. CRM Analytics
B. Experience
C. Cloud Sales Cloud
Get CloudyConsulting (GCC) needs an environment to onboard new hires as well as develop, implement, and test new requirements. Which type of environment should OCC use?
A. Sandbox
B. Production
C. Trailhead Playgroun
An employee at Get Consulting recently changed their name and received a new username.Where should these changesbe updated?
A. Contact Record page
B. User Record page from Setup
C. User profile page
Get Cloudy Consulting'^ dashboard shows all of the company's key performance indicators(KPls) in one view. The company's Salesforce associate is asked to add functionality thatallows the dashboard to show all the same KPls for eachof the regions.How should the associate add this functionality?
A. Create new dashboards for each region.
B. Add a Region filter to the dashboard.
C. Use an analytics package from the AppExchange.
Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create manylead records during these events, but they often forget to change the Lead Source field toTrade Show*.What approach would improve data integrity for the Lead Source field'
A. Create a validation rule requiring the Lead Source field to equal Trade Show'.
B. Make an assignment rule named Trade Show’ to only assign leads to sales reps.
C. Set the default value of the Lead Source field to Trade Show’.
A Salesforce associate is looking at a custom Contact list view and wants to show moreinformation from the record.What shouldthey do to add the missing key columns?
A. Edit list filters
B. Select Fields to Display
C. Edit sharing settings
Where should field dependencies for an object be reviewed?
A. Object Manager
B. Profiles
C. App Builder
Get Cloudy Consulting plans to implement Agentforce to enhance their sales team's efficiency. Which activity does Agentforce support?
A. Scheduling meetings with leads
B. Prioritizing sales activities based on lead conversion likelihood
C. Automating emails to leads at pre-defined times
A sales rep at Get Cloudy Consulting asks the new Salesforce associate to give them a report showing all the active accounts for the sales rep's territory. Where should the associate go to create a new report for Accounts?
A. Setup
B. Accounts tab
C. Reports tab
A Salesforce associate wants to learn more about converting Leads to Contacts. They enjoy learning in an asynchronous, gamified way. Which resource should they use?
A. Salesforce Help
B. Trailblazer Community
C. Trailhead
Where can a Salesforce associate find information that provides a view of interactions with a contact?
A. Activity Timeline
B. Details Tab
C. Contact History
Get Cloudy Consulting (GCC) wants the ability to: * Send a predefined sequence of scheduled messages to prospective customers. * Track messages that get the best open and response rates. *Send customized messages to existing customers information them for new products and discounts. Which Salesforce cloud solution allows GCC to meet these requirements?
A. Sales Cloud
B. Marketing Cloud
C. Service Cloud
An organization wants to implement Salesforce into its business model. The requirements include: • Operations management • Program management • Grantmaking • Fundraising • Marketing • Engagement Which cloud is preconfigured to handle all of these requirements7
A. Analytics
B. Experience
C. Nonprofit
Get Cloudy Consulting wants to group its contacts by Region for reporting. What data type should the Salesforce associate recommend for this new Region field?
A. Multi-select picklist
B. Picklist
C. Text
Get Cloudy Consulting (GCC) is currently tracking forecasting and revenue data in a spreadsheet and wants migrate this data to Salesforce. Which solution should GCC consider?
A. Marketing Cloud
B. CRM Analytics
C. Sales Cloud
Get Cloudy Consulting wants to implement AI Agents to assist with customer service. Where can Agents be deployed?
A. Queues
B. Chatter
C. Slack
A salesforce associate wants to retrieve a record for a business but only remembers a portion of the business name. Using the fewest clicks, how should the associate search the account records for the desired business?
A. The global Search box
B. A list view of all accounts
C. A report of all accounts
A salesforce associate at get Cloudy Consulting has been asked to analyze Service Cloud data to determine how many individuals have called in to the support center. Which relationship on Case should the associate use?
A. Owner
B. Account
C. Contact
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