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Salesforce Salesforce-Loyalty-Management Sample Questions

Question # 1

A hotel group has implemented a Loyalty Member Portal for its program members, but
some members are experiencing issues accessing their Loyalty Program-specific records
on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record
information when using the portal?

A. Using Experience Cloud sharing sets, specify Account as the object of your sharing set
B. Ensure the Allow using standard external profiles for self-registration, user creation, andlogin' is enabled
C. In the Partner Account record, 'Enable Customer User" on the Contact associated
D. For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable PartnerUser' on the Account
E. Ensure the 'Allow using customer profiles for self-registration, user creation, and login' isenabled

Question # 2

A Loyalty Manager would like to set up an email-send process in SalesforceMarketing
Cloud (SMC) that needs to inform the member via email immediatelyonce a tier change
has been applied. The company is using Marketing CloudConnect.
A solution was proposed to draft a design using a journey process to send the
notification email and a new custom object named "Member TierUpdate_ c" that
stores the members that are qualified for a tier upgrade.
Which data source options within the journey should a Consultant use to fulfillthis design?

A. "Salesforce Data" as the Entry Source, "Loyalty ProgramMember" object asthedatasource
B. "Salesforce Data" as the Entry Source, "Contact" object as the data-source
C. "Data-Extension" as the Entry Source, "LoyaltyProgramTier"
D. "Salesforce Data" as the Entry Source, "LoyaltyMember Tier"

Question # 3

An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top
and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track
agents' performance based on the number of members assisted, customer satisfaction
scores, and modifications?

A. Program Manager Home Dashboard
B. Member Services Manager Home Dashboard
C. Team Performance Dashboard
D. Loyalty Member Services Dashboard

Question # 4

A company has recently rolled out a Loyalty Program in the production environment in the
Monitor Workflow Services from Setup,the SystemAdministrator noticed that all theLoyalty
automations that have Data ProcessingEngine actions are failing, but the rest of the loyalty
automations are working correctly.
What is the root cause of this?

A. The Default Workflow User is missing the Data Pipelines Base User permission setlicense
B. The Default Workflow User is missing the CLAAnalytics Base User permission setlicense
C. The Default Workflow User is missing the Loyalty Management permission set license
D. The Default Workflow User is missing the CLAAnalytics Base User permission setlicense

Question # 5

Universal Containers has created a new Loyalty Member Portal for a second Loyalty
Program that they have recently launched. A member of the first program has enrolled in
the second program and has decided to use the same login for both Loyalty Member
Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty
Member Portal?

A. Through Workspaces, check if the user profile has access to the new portal.
B. Check if the user has been assigned the Sharing Set for the Second Loyalty MemberPortal.
C. Create a new user and new profile for the member.

Question # 6

A retailer of sports clothing and accessories is currently looking to roll out a Loyalty
Program for its customers and sets up a
Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier
groups?

A. Qualifying period
B. Fixed Tier Model
C. Tier Period
D. Tier Model
E. Non-Qualifying Period

Question # 7

A company has an existing Loyalty Program. The Salesforce Administrator has been asked
to automate the current redemption process for non-qualifying points based on the
products, regions, available dates and tiers. What task does the Administrator need to
complete first to implement a decision table for the redemption process?

A. Create a decision table with input & output values
B. Create a flow to confirm members have points to redeem
C. Set the "Is Redeemable" flag on the Loyalty Program Currency
D. Create an object with fields for storing redemption details

Question # 8

The Management team at Cloud Kicks is required to analyze what earning activities are
available in the Loyalty Program. What type of user access does the Management Team
need to have this information visible in the reports?

A. Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty MemberBenefits Objects
B. Read. Create access on Journal Type, Loyalty Member Currencies, and PartnerProducts Objects
C. Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
D. Read, View All access on Journal Type, Journal Subtype, and Transaction JournalObjects

Question # 9

Which set of features should a Consultant check before setting up expanded partner
management?

A. Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor forCurrencies
B. Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion FactorO for Currencies
C. Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factorfor Currencies
D. Advanced license, Partner Ledgers, Partner Transactions, Billing Type

Question # 10

What is the recommended approach to creating a large multi-country, multi-currency, and
tier-dependent Redemption Catalogue?

A. Create a Decision Tree using Flows with a leaf for every combination
B. Create a Loyalty Process with different rules to manage every combination
C. Create a Decision Table and define the Redemption Catalogue as business rules.
D. Create an Apex Class and implement a Redemption Catalogue engine.

Question # 11

Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal
implemented using the Loyalty Experience Cloud template. UC is planning tolaunch a new
Loyalty Program and wants to retain the same design and functionalities of the existing
Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty
Program?

A. Assign the existing Loyalty Member Portal to the new Loyalty Program too.
B. Use existing Experience Cloud components to handle the same design andfunctionalities.
C. Create new Experience Cloud Components for the new Loyalty Member Portal.
D. Create a new Loyalty Member Portal and assign it to the new Loyalty Program.

Question # 12

An administrator need to analyze the performanceof the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a
customized?

A. Loyalty Analytics User
B. CRM Analytics User
C. CLAAnalytics base admin
D. Data pipeline user

Question # 13

When implementing Analytics for Loyalty, what are the three steps to turn on analytics and
dashboards?

A. Assign Analytics for Loyalty User Permissions.
B. Create standard Salesforce reports and dashboard
C. Schedule dataflow for the analytics
D. Create an App using existing templates
E. Install CRM Analytics package

Question # 14

A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is
Silver, and the highest tier is Platinum. The company decided to offer Platinum members
exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A. Set up Members "Exclusive Access to VIP Events" as a Voucher
B. Set up Members "Exclusive Access to VIP Events" as a Member Promotion
C. Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
D. Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit

Question # 15

A new segment in Customer Data Platform (CDP) will be used for sending notification
emails to members with the following requirements: - The mail is sent
on the first day of the month to the members that will have their membership expire at the
end of the same month, starting from the 1st of April to 30th of June
- member's expiry-date are standardized to the last day of the month.
Which two configuration options below should be used for the new segment to fulfill this
segmentation requirement?

A. In "Segment Property", set "Publish Schedule" to "Don't Refresh".
B. In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, >Operator: "This Month" for the "Membership Expiry Date" attribute.
C. In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, >Operator: "Next Number of days" = 30 for the "Membership Expiry Date" attribute.
D. In "Segment Property," set "Publish Schedule" to "24 hours" and the appropriate "StartDate" and "End Date



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