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A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information. What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
A. Modify the Marketing user profile to include
permission to run reports.
B. Create a permission set to run reports and assign it to marketing users.
C. Enable CRM Analytics and create a Loyalty app.
D. Search Salesforce AppExchange for Loyalty Analytics apps.
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels. Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night’s stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue. Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group’s goals?
A. Qualifying Points
B. Tier Qualifying Points
C. Non-Qualifying and Qualifying Points
D. Non-Qualifying Points
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
A. Analytics Studio
B. Qualifying Currency
C. Transaction Journals
D. Benefits types
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements. A total of two vouchers will be issued to the member. The first voucher has a face value of $100, and the second voucher has a face value of $200. Both vouchers must be used within three months after the first voucher’s disbursement date. The first voucher will be issued to the members over a period of a month. Which voucher definition settings will fulfill the new voucher’s requirements?
A. Type: Fixed valued, Expiration Type: Period,
Expiration Period: 3, expiration Period Unit Month, Face
Value: $300, Partial Redeemable: Checked
B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner. Which fields are required to set up a partner?
A. Name, Partnership Start Data, Industry, Status, Billing Type
B. Name, Program, Program Partnership Category, Type, Billing Type
C. Name, Partnership Start Data, Billing Type, Status, Type
D. Name, Partnership Start Data, Industry, Status, Type
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members. On which three Loyalty pages will customer support agents be able to adjust points?
A. Loyalty Program Member page
B. Loyalty Program Member Related List
C. Transaction Journal
D. Account page
E. Contact page
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?
A. Rows do not have an analysis limit, only licenses do
B. Administrators can analyze up to 25 million rows
C. Administrators can analyze up to 1 million rows
D. Administrators can analyze up to 10 million rows
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
A. Send Loyalty Promotion Segments to marketing Cloud
B. Automatically Add a New Individual Relationship
C. Activating and Publishing the Segment
D. Enable Connector Settings on all the Loyalty Objects
E. Enable Service Connector for Promotion Escalations.
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers. * for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more. * for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200. * for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase. Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
tier member with any transaction amount, then “Outcome”: non-qualifying point
deduction = transaction amount.
B. “Blue” tier member with any transaction amount is <= $200, then “Outcome”; non-qualifying point deduction = transaction amount.
C. “Gold” tier member with the transaction amount is >= $200, then “Outcome”: tier-qualifying multiplier =2
D. “Gold” tier member with the transaction amount is >= $200, then “Outcome”: non-qualifying point deduction = transaction amount / 2.
E. “Gold” tier member with the transaction amount is >= $200, then “Outcome”: non-qualifying point deduction = transaction amount.
An administrator need to analyze the performance of the Loyalty Program. What Loyalty Analyze permission does a System Administrator need to set up a customized?
A. Loyalty Analytics User
B. CRM Analytics User
C. CLAAnalytics base admin
D. Data pipeline user
An airline’s Loyalty program offers several ways to accrue points, including: * Enrollment Bonus * Member Referral * Flight Purchase * Additional information on the member profile.
A. Create a custom field on transaction journal object
B. Create a custom field on Loyalty Ledger object
C. Create a Journal Type for each case.
D. Create a Journal Subtype for each case.
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app. What does the Salesforce Administrator have to do?
A. Use standard Order Lookup on the Loyalty Ledger object
B. Create a custom text field in Transaction Journal object to save the order purchased by the client.
C. Use the standard Order Lookup of the Transaction Journal Object
D. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud? Select three
A. Transmit Loyalty Promotion Segments to Marketing Cloud
B. Automatically Generate a New Individual Relationship
C. Activate and Publish the Segment
D. Enable Connector Settings on all the Loyalty Objects
E. Enable Service Connector for Promotion Escalations.
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
A. Loyalty membership merge
B. Loyalty member profile
C. Loyalty member enrollment
D. Resetting tier points
What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?
A. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
B. Use the out-of-the-box ‘Reset Qualifying Points” data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
C. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
D. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
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