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Do you want to help customers plan, manage, and analyze their business’ sales future? Did you know that the Salesforce Certified Sales Representative is a 105-minute credential exam? The exam shows that a candidate is a credible sales representative by solving 60 multiple-choice questions covering the following subject areas:
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A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customer
A. Improved experiences
B. Innovate together
C. Shared risks and shared accountability
A. Connect
B. Confirm
C. Collaborate
A. Continue using methods that have worked in the past.
B. Collaborate with internal departments.
C. Follow standard sales scripts.
A. Prospecting
B. Relationship building
C. Research
A. Provide a product demo.
B. Show empathy.
C. Make recommendations.
A. Use case
B. Value proposition
C. Success story
A. Storytelling
B. Customer journey maps
C. Social media marketing
A. Session duration
B. User login rates
C. Number of users assigned a license
Why is it important for a sales representative to follow their company's sales methodology?
A. Creates consistent vision across sellers
B. Understands different approaches for achieving the same goal
C. Develops a better pipeline for growth
A. Standard billing terms, legal authority, and payment methods
B. Decision-making process, urgency for change, and openness to new solutions
C. Preferred communication channels, time zone, and office hours
What is a key indicator of a healthy sales pipeline for a sales representative?
A. A high volume of new deals entering the pipeline each month
B. A high percentage of deals in the last stage of the pipeline
C. A balanced distribution of deals across different stages of the pipeline
A. Efficiency target
B. Growth target
C. Expansion target
What are the key elements of a successful cold call?
A. Several short questions and a shared link to product descriptions on the companywebsite
B. A compelling hook that ties in a product or service and open-ended questions
C. Details about the decision maker and a follow-up with them soon after the call
A. Legal
B. Operations
C. Finance
A. Lead Qualification
B. Prospecting
C. Proposal
A. Longer contracts increase cash flow predictability.
B. Longer contracts increase flexibility on delivery timescales.
C. Shorter contracts increase leverage for negotiation.
A. To enhance the sales rep's understanding of the customer's needs
B. To increase the sales rep's personal network and influence
C. To gain access to information about the customer's competitors
How can a sales representative best identify a customer's challenges and initiatives?
A. Elicit detailed responses by asking open-ended questions during meetings.
B. Present an overview of new products their company has brought to market.
C. Ask "yes" or "no" questions to make the discussion efficient.
When assigned a new sales territory, what is the first step to prioritizing selling efforts?
A. Determine the physical location of each account.
B. Determine the number of accounts and territory size.
C. Identify the territory's key accounts.
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