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Salesforce Certified Sales Representative (WI25) Questions Answers

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Learn To Pass The Salesforce Certified Sales Representative Exam

Not everyone is lucky enough to understand how they can pass this exam. Being one of the most admired credentials among sales representatives, this is no child’s task. You require assistance to understand the necessary steps to pass the exam.

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If you want to learn how to establish trustable relations with customers, ensure a deal’s success, and take full ownership of the sales process, then learning Salesforce-Sales-Representative braindumps is the key.

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Do you want to help customers plan, manage, and analyze their business’ sales future? Did you know that the Salesforce Certified Sales Representative is a 105-minute credential exam? The exam shows that a candidate is a credible sales representative by solving 60 multiple-choice questions covering the following subject areas:

  • ●  Planning: 21%
  • ●  Customer Engagement: 15%
  • ●  Deal Management: 37%
  • ●  Pipeline Management: 12%
  • ●  Forecasting: 6%
  • ●  Customer Success: 9%

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All Salesforce-Sales-Representative Related Certification Exams



Salesforce Salesforce-Sales-Representative Sample Questions


Question # 1

A sales representative wants to transition to a recommendation in a way that demonstratestheir ability to provide a competitive solution.What should they use?

A. Summary statement
B. Success story
C. Solution unit


Question # 2

A sales representative wants to avoid getting a price objection during a meeting near theend of the sales cycle.Which strategy helps minimize price challenges?

A. Showing a competitor pricing matrix during the meeting.
B. Presenting a discount at the beginning of the conversation.
C. Building in value-based conversation from the beginning.


Question # 3

A sales representative conducts research with their customer and gains insights fordeveloping a value proposition to solve their customer's challenges.How should the sales rep introduce their value proposition to their customer?

A. Collaborate internally to iterate on the value proposition for the customer.
B. Unveil the value proposition to the customer after it is finalized.
C. Make a draft of the value proposition and seek customer feedback.


Question # 4

A junior sales representative engages with key accounts to understand their pain points,current solutions, and future goals.Which skill is the sales rep growing?

A. Product knowledge
B. Business acumen
C. Sales acumen


Question # 5

A sales representative is approached by a prospect who is having difficulty managing theircustomer data effectively and is struggling to track sales activity and customer interactions.Which first step should the sales rep take to define the scope of a solution for the prospect?

A. Assemble a diverse project team.
B. Frame the challenge.
C. Suggest organizing their data in a spreadsheet.


Question # 6

A sales representative recently closed a deal and wants to measure how likely thecustomer would be to recommend the product.Which measurement should the sales rep use?

A. Net Promoter Score (NPS)
B. Customer Satisfaction Survey (CSAT)
C. Customer Engagement Score (CES)


Question # 7

What is stage velocity in a sales pipeline?

A. The pace a deal moves from one stage to another
B. The number of stages an opportunity must go through
C. The average length of a customer's contract


Question # 8

A sales representative has a low conversion rate during the proposal phase of the pipeline.They notice there are a few sentences about the prospect objectives, two pages on thespecifications and deliverables, and then a small portion on the investment.Which adjustment will help the sales rep win more work by being more customer-centric?

A. Remove the objectives since the prospect already knows them.
B. Move the investment to the top to get the objection out of the way.
C. Focus more on anticipated outcomes than deliverables.


Question # 9

A customer experiences issues with a product after the sale is complete. The salesrepresentative and service team were not able to resolve the issue.What is the best course of action in this scenario?

A. Acknowledge the issue and explain to the customer that service is responsible for fixingit.
B. Escalate the issue to higher-level stakeholders and work collaboratively to find asolution.
C. Highlight that all procedural processes have been completed and there is nothing morethey can do until more details are known.


Question # 10

How can a sales rep use whiteboarding while exploring a customer's business challenges?

A. To organize ideas by level of importance
B. To illustrate how a product fits in with other products in the catalog
C. To present solutions without input from the customer


Question # 11

A sales representative wants to improve the overall health of their pipeline.Why is it important to take a strategic approach to prospecting?

A. Reduce non-selling administrative efforts.
B. Improve efficiency and return on investment.
C. Increase the number of customer engagements.


Question # 12

A sales representative is working with a new customer who has provided an abundance ofinformation about their company's goals and objectives.Which challenge could the sales rep encounter when developing the scope of a salessolution?

A. Difficulty understanding the customer's pain points
B. Available discounts and payment terms to offer to the customer
C. The customer's lack of product knowledge


Question # 13

A sales representative is negotiating with a customer to renew their agreement. Historically,the customer has been unwilling to purchase additional products due to cost concerns.Which type of strategy should the sales rep use?

A. Competitor-based pricing
B. Bundle pricing
C. Price skimming


Question # 14

A sales representative is struggling with forecast accuracy due to a lack of insight into thepotential success of various opportunities.Which technique will help improve the sales rep's forecasting accuracy?

A. Focusing on industry trends to predict future outcomes
B. Prioritizing deals based on seller intuition
C. Implementing AI-based deal scoring systems


Question # 15

What can help a sales representative frame a solution around a customer's businesschallenges?

A. Focusing on their personal sales targets
B. Offering the lowest price possible
C. Addressing the customer's pain points


Question # 16

What is a prerequisite for preparing an initial proposal that will bring value to the prospect?

A. Discover their business needs.
B. Use a template to create a framework.
C. Provide as much technical information as possible.


Question # 17

What is the primary benefit of team selling at a key account?

A. Provides the customer with multiple points of contact
B. Reduces the workload for individual sales representatives
C. Leverages collective expertise to meet customer expectations


Question # 18

After a sales representative presents a proposal, the customer mentions return oninvestment as one of their concerns.Which objection category does this fall into?

A. Requirements
B. Trust
C. Price


Question # 19

Universal Containers (UC) is starting its third fiscal quarter and wants to ensure its salesrepresentatives' territory plans will be successful.Which activity should UC and its sales reps review mid-year to ensure success?

A. Survey the sales team and get recommendations.
B. Change plans to provide a fresh view on each account.
C. Assess prospect and account quality to prioritize leads.


Question # 20

A sales representative has a list of prospects to cold call but is unsure whether the task isbeneficial. After a discussion with their mentor, the sales rep has the information they needand is ready to get started.What is one benefit of cold calling?

A. Key decision makers usually respond more readily to phone calls.
B. Phone calls provide immediate feedback whether the lead is worth pursuing.
C. Phone calls are a quicker and more scalable method of contact.


Question # 21

A sales representative is working with a customer who has recently placed an order. The customer informs the sales rep that they have unique tax requirements.How should the sales rep proceed to ensure a successful booking and fulfillment process?

A. Acknowledge the tax requirements, but proceed with the standard process because thesales rep is unable to change company policies.
B. Redirect the customer to address their tax requirements with the appropriate departmentinternally within the company.
C. Work closely with the relevant departments to address the tax requirements and ensureaccurate order processing.


Question # 22

A sales representative wants to highlight a customer's return on their investment.Which type of analysis should the sales rep use to show this?

A. Root cause analysis
B. Cost benefit analysis
C. SWOT analysis


Question # 23

A company uses the BANT model for sales qualification.What does BANT indicate to sales representatives?

A. The proposed approach meets the criteria of being Bold, Ambitious, Noteworthy, andThorough.
B. The deal is Beneficial, Acceptable to line management, Narrow in scope, andcommercially Tight for sound legal management.
C. The prospective contact has Budget and Authority to buy, has Need for the product, andthe Timing is right.


Question # 24

Which behavior should a sales representative display to establish credibility with acustomer?

A. Be sincere and transparent, even if it means losing a sale.
B. Review the proposal and potential discount structures.
C. Reiterate product info when there is hesitancy to move forward.


Question # 25

A sales representative wants to show a prospect the value of their product or service.Which type of document should the sales rep provide to the prospect?

A. Sales proposal
B. Marketing whitepaper
C. Whitespace analysis


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