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Salesforce User-Experience-Designer Sample Questions

Question # 1

A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly,
including interactive elements.
What should be the minimum touch screen target size for interactive elements on mobile

A. 24 pixels wide x 24 pixels tall
B. 44 pixels wide x 44 pixels tall
C. 64 pixels wide x 64 pixels tall

Question # 2

A UX Designer is customizing the look and feel of a site using Experience Builder and
needs to choose a color for the text and the background of the buttons.
Which accessibility guideline should be considered?

A. Adaptable
B. Distinguishable
C. Navigable

Question # 3

A UX Designer is limited to one standard Order record page layout in Sales Cloud. It is
shared between internal and external users.
Which page layout feature should be used to control the visibility between users?

A. Audience Targeting
B. Field-Level Security
C. Dynamic Forms

Question # 4

Cloud Kicks' digital support representatives have different needs and requirements for
Knowledge articles than customers. Customers need to see:
• Some Knowledge articles, not all
• Articles organized in different categories
• Different fields than support representatives
Which consideration should be made when determining how to present Knowledge articles
to each audience?

A. Separate articles should be written for each audience, with only relevant information.
B. Page layouts or permissions can display only the fields needed for each audience.
C. Topics within a customer site must be organized the same as internal data categories.

Question # 5

A UX Designeris analyzing their Experience Cloud site, enabled for Knowledge articles,
and is using the Featured Topic component to display content.
Which UI configuration should be used to further individualize each featured topic?

A. Add a description displayed onmouse hover further description each topic.
B. Select and upload SVG Icons that represent each featured topic.
C. Select and upload images that represent each featured topic.
D. Add a description under the topic label further describing each topic.

Question # 6

Cloud Kicks wants its Salesforce app to represent company branding and comply with Web
Content Accessibility Guidelines (WCAG) 2.1.
What should they consider about themes and branding?

A. Salesforce automatically updates the selected brand color to make it accessible; thisshould overridden to select the colors manually.
B. There is a default WCAG complaint Salesforce color theme; only brand color can beupdated.
C. The color palette is auto-generated based on the brand color to be WCAG compliant.

Question # 7

A UX Designer wants to inform user stories based on user value and development effort.
Which method should be used?

A. Card Sorting
B. Prioritization Matrix
C. Customer Journey Map

Question # 8

It is recommended to carefully consider which demographic data and for what purpose is
fed into an AI model.
Which reason explains this?

A. To avoid societal bias
B. To avoid unconscious confirmation bias
C. To avoid interaction bias

Question # 9

Cloud Kicks wants to create a new service experience, increasing user satisfaction for
internal and external users Both a customer community and a service console win be
Which tool should a UX Designer use to document user goals, common tasks, and pain

A. Storyboards
B. Wireframes
C. User Personas
D. User Journeys

Question # 10

A UX Designer is asked to build a solution in Salesforce to accommodate a call center's
process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and

A. Observe the complaints process and create a business process diagram.
B. Observe the complaints process and create a journey map.
C. Observe the complaints process and create a prototype.

Question # 11

A UX Design team is doing a review of a new Lightning Web Component (IWC). They are
following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM)
naming conventions.
Which class does NOT follow this convention?

A. .slds-avatar_circle
B. .slds-box
C. .slds--size-l-of-2

Question # 12

Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation
or use the Console for its Sales team.
What is one requirement that could lead to recommending the Console?

A. Need for viewing multiple list views at the same time
B. Ability to toggle between multiple records
C. Work that is mostly in the field

Question # 13

Cloud kicks wants to hire a deal closer.
Which three activities wouldsomeone in this role do each day?
Choose 3 answers

A. Update existing prospect and customer records.
B. Log activities such as calls, emails, and notes.
C. Review and work through their list of leads or opportunities.
D. Create cases from issues.
E. Customize and administer Salesforce.

Question # 14

Cloud Kicks' development team is working on the build of a new custom component using
VS Code. They often have new CSS classes and properties conflicting with the Salesforce
Lightning Design System (SLDS),
What should simplify working with SLDS in Lightning Components?

A. Install SLDS creator from AppExchange
B. Install SLDS Validator extension for VS Code
C. Install Lightning Design System Plugin for Sketch

Question # 15

A UX Designer interviews a user who spends most of their time moderating forums,
enforcing community standards, and providing member support.
Which Salesforce persona does this user align with?

A. Site Admin
B. Community Manager
C. Support Manager

Question # 16

Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers
and developers?

A. A library of Lightning Web Components
B. Semantic and accessible component markup
C. ES6 JavaScript modules and plugins

Question # 17

A UX Designer wants to customize the end user's Salesforce app experience.
Which administrative capability should be used for mobile navigation menu setup?

A. Menu tabs can be based on different user types.
B. Menu tabs visibility is based on user location.
C. Menu tabs can be Visualforce and Lightning pages.

Question # 18

A developer is creating a Lightning Web Component (LWC) and wants to make sure the
visual experience is consistent with Cloud Kicks’ branding. The developer asks their UX
Designer about the Salesforce Lightning Design System (SLDS) stylinghooks.
How should the designer describe them?

A. They use standard CSS properties to directly style HTML elements.
B. They use standard CSS properties to easily style base and custom components.
C. They use custom CSS properties to directly style HTML elements.
D. They use custom CSS properties to easily style base and custom components.

Question # 19

Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is
now collaborating with its Sales team to redesign some of its key sales processes in
Which conceptual approach would describe CK's new design solutions?

B. Agile
C. Desirable, Feasible, Viable

Question # 20

A UX Designer has been tasked with designing a custom Lightning Web Component
(LWC) that uses the Salesforce Lightning Design System (SLDS).
Where on the SLDS website should the designer find accessible HTML and CSS used to
create components along with implementation guidelines?

A. Component Blueprints
B. Design Tokens
C. Development Tools

Question # 21

During discovery, a UX Designer finds that most sellers like the idea of using the utility bar
for easy access and productivity.
Which three standarduse cases could be recommended for using the utility bar to enhance
the user experience? Choose 3 answers

A. Quick access to Lightning Dialer
B. Perform common tasks without navigating away from page
C. Access to view a list of records favorited for quickaccess
D. Access to a consistent custom help menu across the org for all users
E. Access at any time to a customized set of items specific to an app

Question # 22

Sales managers want their team members to help each other close Opportunities. The
Opportunity and Account organization-wide defaults are private. To grant Opportunity
access tosales reps on the same team, owner ship-based sharing rules were created for
each team.
What is the side effect of this approach?

A. All sales reps will have Read access to Accounts for all Opportunities.
B. Sales Reps on the same team will have Edit access to the Accounts for Opportunitiesowned by then team members.
C. Sales reps on the same team will have Read access to the Accounts for Opportunitiesowned by their team members.
D. All sales reps will have Read access to all Accounts.

Question # 23

A UX Designer atCloud Kicks is having difficulty getting its developers to see why the
design changes would improve the user experience.
How should the designer help mitigate pushback from developers?

A. Invite them to user testing.
B. Ask a manager or superior to doit.
C. Let them know the designer is the expert.
D. Hand them a printout of the design

Question # 24

A UX Designerhas created a new form for a call center that takes special delivery
information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?

A. Usability Testing
B. Survery
C. Focus Groups
D. Qualitative

Question # 25

Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK
nowplans to collaboratively redesign services with stakeholders to address issues
uncovered in the study.
Which process should be used?

A. Service-Blueprinting Workshop
B. Management Committee Meeting
C. Pitch Session
D. Service Usability Testing

Question # 26

Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is
launching is intuitive. CK’s UX Designer is going to conduct a usability study.
What shouldbe one of the first steps when planning this study?

A. Define the goals of the study.
B. Design changes to the site.
C. Design the information architecture.
D. Analyze the results of the study.

Question # 27

Cloud Kicks wants to implement its company colors in all UIcomponents, like buttons and
icons, using a custom themes.
How does the Salesforce Lightning Design System (SLDS) ensure the UI components align
with the theme?

A. Design tokens prefixed with "brand"
B. JS libraries loaded from a static resource
C. CSS Hexcolors
D. Builder panels

Question # 28

Which goal would be important in undertaking a Consequence Scanning exercise before
launching a new product?

A. Reframe the product objectives from multiple, diverse perspectives.
B. Encourage team well-being through collaboration.
C. Identify the best angle for positive launch press coverage.

Question # 29

Cloud Kicks (CK) is implementing its brand style guide using out-of-the box Experience
Builder features. CK wants to avoid custom solutions.
Which declarative option could be used?

A. A Apply brand fonts and colors.
B. Use a different template.
C. Update global CSS.

Question # 30

Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK
wants to create a custom product training as a part of the experience.
What should be recommended?

A. In-app prompts to provide access to video content
B. Sandbox to experiment with the product
C. Enablement Site to build and assign custom modules

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