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Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers. What are two reasons why CK’s UX Designer would consider using an interactive prototype in this situation? Choose 2 answers.
A. To increase the speed of design compared to paper prototyping
B. To eliminate the need for journey mapping during discovery
C. To avoid added long-term cost from oversight-driven rework
D. To enable iterative feedback from the users
Which two would be considered responsive design best practices? Choose 2 answers
A. Specify breakpoint sizes.
B. Use separate URLs per device.
C. Utilize pop-up windows.
D. Minimize page weight.
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes. How should they efficiently find the correct fields?
A. Make sure the required field names are added to the top-of-page error message.
B. Replace the validation rule with help text informing the business requirement.
C. Replace the top-of-page validation with two field validations, assigning the respective fields.
D. Remove the validation rule completely and provide training about order changes.
Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields. What could improve form readability?
A. Improve form security by adding a challenge-response test.
B. Create a three-column grid to reduce the form length.
C. Replace field labels with placeholder text.
D. Add section headers to visually separate fields into groups.
Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience?
A. Replace multiple-step Screen Flow with a static vertical form.
B. Set up a Salesforce Path with Guidance for Success.
C. Configure cascading accordions to condense the experience.
D. Create a Progress Indicator component that displays the flow's stages.
A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks’ branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks. How should the designer describe them?
A. They use standard CSS properties to directly style HTML elements.
B. They use standard CSS properties to easily style base and custom components.
C. They use custom CSS properties to directly style HTML elements.
D. The use custom CSS properties to easily style case and custom component.
A UX Designer wants to plan and communicate the intended page layouts of a community portal. Which tool should they use?
A. Journey Mapping
B. Wireframes
C. Personas
D. Process Flows
A UX Designer wants to build on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions. What is the designer practicing?
A. Compassionate Design
B. Relationship Design
C. Service Design
D. User Experience Design
A UX Designer wants to use Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle. Which two elements could be used in the Path's Guidance for Success sections?
A. Lightning Component
B. Images and Links
C. Progress Indicator
D. Rich Text
Cloud Kicks has requested feature enhancements as a result of user acceptance testing. In which three ways could the changes be effectively analyzed and implemented? Choose 3 answers
A. Determine the change in scope and impact of each enhancement request.
B. Develop and deploy all enhancement requests before going live.
C. Reduce unexpected results by configuring and testing in & sandbox.
D. Deploy enhancements with the feature and adjust scope accordingly.
E. Create a prioritization list and perform a feasibility analysis.
A UX Designer needs to restyle a Lightning Experience model to meet brand guidelines. Which two steps should the designer take? Choose 2 answers
A. Use design tokens.
B. Configure properties in App Builder.
C. Find the appropriate component blueprint.
D. Use a Lightning flow.
During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity. Which three standard use cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers
A. Quick access to Lightning Dialer
B. Perform common tasks without navigating away from page
C. Access to view a list of records favorited for quick access
D. Access to a consistent custom help menu across the org for all users
E. Access at any time to a customized set of items specific to an app
A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push it self onto new rows. Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?
A. Spacing
B. Layout
C. Alignment
D. Grid
A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility. How should the page be optimized?
A. Switch to a Lightning Console layout.
B. Place components in adjacent tabs.
C. Stack components on the same page.
D. Use accordions to organize components.
Cloud Kicks’ support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which two ways could the agent experience be made more efficient? Choose 2 answers
A. Open links in new windows when agents click on details from case widgets.
B. Use Salesforce Flow to help complete fields required for case closure.
C. Design custom Lightning Web Components for the customer to complete.
D. Complete relevant information about the customer using Lightning Record Pages.
The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones. In which two ways should their experience be improved? Choose 2 answers
A. Request users to create and share their list views.
B. Share list views to Public Groups and only add relevant users.
C. Remove irrelevant public list views.
D. Recommend using related lists instead of list views.
Which two UX design principles are key to creating excellent mobile user experiences? Choose 2 answers
A. Removal of all images for faster load times
B. Increase the need for typing with the onscreen keyboard
C. Consistency. across device experiences
D. Prioritization of content and UI elements on the screen
Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK’s Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement. In which three Ways Could CK's customers engage? Choose 3 answers
A. Endorsement of skills and expertise
B. Customize page layouts
C. Choose personalized branding
D. Join affinity groups
E. Recognize peers with badges
A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements? What should be the recommended next step?
A. Create a custom-scoped CSS style sheet.
B. Configure the Experience Builder Theme panel.
C. Override conflicting Salesforce Lightning Design System (SLDS) styles.
D. Link a company style sheet.
A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed?
A. Salesforce Declarative Design
B. Digital Declarative Design
C. Human-Centered Design
D. User Interface Design
When designing a custom component that includes this clickable icon in a Lookup field: What should be used as the alternative (alt) text?
A. Image of a search button
B. Search
C. Search button
D. Image of a magnifying glass
What are two benefits of inclusive design? Choose 2 answers
A. Removing the need for 508 compliance
B. Extending access to more users
C. Reducing friction for users in achieving their goals
D. Tailoring a solution to one type of user
A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics. Which activity should come first in the process?
A. Observing the medical staff while they use their existing portal
B. Estimating the cost to complete development of the portal
C. Writing technical requirements for how the portal should function
D. Designing a mockup of how the new portal will look
During user interviews, a UX Designer discovers that the most common daily task for usersis to look for and view commonly used reportsusing the global search bar.What should be done to improve their experience?
A. Make the global search bar bigger on every page.
B. Update the Home page with access to commonly used reports.
C. Add the Daily Task component to the Home page.
D. Create a mood board to communicate the visual style of the UI.
A UX Designer wants to conduct customer interviews as part of discovery research.Which best practice should be followed while conducting these interviews?
A. Ignore vague or general answers.
B. Engage in a friendly and informal way.
C. Analyze findings in the moment.
A UX Designer at Cloud Kicks (CK) isgoing to conduct discovery phase research tounderstand more about the customers’ purchasing habits. They are interested in remotelyobserving customers’ buying patterns over the course of a 2 –month period.Which research methodology should be used?
A. Usability Study
B. Focus Group
C. Diary Study
D. Survey
Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns withcompany branding.Which element could be customized in the Salesforce app to match CK's brandin
A. Search bar layout and loading page background
B. Background image and focus link color
C. Brand color and loading page logo
Cloud Kicks’ support agents needto interact with customer information stored in severaldifferent objects when handling cases submitted from their web form.In which two ways could the agent experience be made more efficient? Choose 2 answers
A. Open links in new windows when agents click on details from case widgets.
B. Use Salesforce Flow to help complete fields required for case closure.
C. Design custom Lightning Web Components for the customer to complete.
D. Complete relevant information about the customer using Lightning Record Pages.
A branding and marketing team wants to customize the theme in the externalcustomersupport site to match the style guide requirements?What should be the recommended next step?
A. Create a custom-scoped CSS style sheet.
B. Configure the Experience Builder Theme panel.
C. Override conflicting Salesforce Lightning Design System (SLDS) styles.
D. Link a company style sheet.
A UX Designer has completed usability testing on a newly designed case managementsystem and has gathered many observations from the test participants.What should the UX Designer consider while presenting the findings?
A. Be specific about the issues testers encountered.
B. Report only the new issues, and omit already known bugs.
C. Include the names of participants in the report.
A UX Designer is creating a site for delivery within Builder for a customer who has strictrequirements is stay focusedon out-of-the-box styling and components only.Which three methods would deliver a branded experience?Choose 3 answers
A. Select a footer and configure which social media links to display.
B. Display custom variations of pages based on user behavior.
C. Select a theme and customize content including copy and imagery.
D. Use the theme editor to adjust fonts, text case, colors, and site logo.
E. Create flexible layouts for pages with unique background images.
A UX designer is creating a customer support site in experience builder that willinternationalized across the 12 different countriesWhich two designs considerations should bemade when planning for the site
A. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
B. Country flags used as links to adjust languages provide an ideal way to switch betweenlocals orlanguages for users
C. colors may have different contrast ratios in some countries and need adjusted contrastfor proper visibility by users
D. colors may have different cultural meanings in different countries, changing the intent ofUI elements
After conducting user interviews, a UX Designer finds an equal amount of users prefer touse the Comply densitysetting as the Compact density setting while viewing recordsdetails.Which one token and one utility class should be suggested to the developers to ensurecustom component respect these settings?Choose 2 answers
A. varSpaceingMedium
B. specing Small
C. sIds-p-around_medium
D. slds –var-m-around_small
Users from a small group within a Sales team have complained about an object that isoften usedonly by team that has not been added to their Lightning app. Due to the smallvolume of users, the administrator is not considering creating a new app for them.Which two Salesforce feature should be suggested to improve the end-user experience?Choose 2 answers
A. Favorite the often-used object.
B. Add the object’s related list to the Home page.
C. Personalize the navigation bar.
D. Create a custom component on a Dashboard.
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK’s UX Designer has identifiedthat dynamic dashboards could be a useful tool to improve orgusability and experience.How many different dynamic dashboards could they create?
A. Up to 3
B. Unlimited
C. Up to 20
D. Up to 10
Cloud Kicks wants to improve its Salesforce org to provide tailored functionality thatenables sales representatives to provide quick, competitive pricing and close deals faster.What is the benefit of Lightning Console Apps in this scenario for the salesrepresentatives?
A. They can organize items in the utility bar.
B. They can add records to Favorites.
C. They can complete actions with a single click.
A UX Designer wants to quickly mock up Salesforce user Interface experiences using acollation of prebuilt components. The designer need sales lightning resources for theirdesign and prototypesuch as based components, tokens, design patterns.Which tool to install should need?
A. Lightning Design system Zip
B. Sketch plugin
C. Lightning Design system Unmagaged Package
D. SLDS Validator
A UX Designer creates a set of patterns and guidelines for including visual indicators lettinga user know which form fields are required.Which Usability Heunstic is being used in this case?
A. Visibility of system status
B. User Control and Freedom
C. Error diagnosis and recovery
Cloud Kicks wants to prevent its sales agents from being able to save a new accountunless they have entered the phone number in the correct format and with the correctnumber of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way whilepreventing errors?
A. Set a prompt to display on the page using In-App Guidance.
B. Set field-level error message to display on the page.
C. Mark the field as Required.
A UX Designer wants to remotely collect feedback from hundreds of users on tasks oractivities that do not require much imagination or emotion.Which testing approach should be used?
A. Online surveys
B. Usability study
C. A/B Testing
Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integratecustomer relationship management.Which Salesforce solution should be used?
A. Commerce Cloud
B. Experience Cloud
C. Sales Cloud
A UX Designer wants to adopt scalability and consistency by no longer hard-coding valuesin designs, such as hex values for colors and pixel values for spacing.What should be used or created to leverage named entities that apply design attributes tocomponents and applications?
A. Utility Classes
B. Design Tokens
C. Design Patterns
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