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Salesforce CRT-402 Sample Questions

Question # 1

Where can a custom button be placed? Choose 3 answers

A. On the User Object
B. On the Custom List View
C. On a Person Account
D. On a related list
E. On a Web-to-Case form

Question # 2

What is the capability of a schema builder? Choose 2 answers

A. To update description of standard and custom objects.
B. To modify custom field help text on standard objects
C. To create new look-up or master-detail object relationship
D. To enable field history tracking on standard objects.

Question # 3

Which statement is true about field update actions from workflow rules and approval
processes? Choose 2 answers

A. Field update with “re-evaluateworkflow rules” selected can cause a recursive loop if theupdated field is included in a workflow.
B. Field update are not available on currency field if the organization uses multi-currency.
C. Field updates to records based on workflow rules and approval processes do not triggervalidation rules
D. Field updates are tracked in the history related list of a record regardless of whether ornot History tracking is set for those fields.

Question # 4

What is a key consideration when using unmanaged packages? Choose 2 answers

A. A namespace is notrequired to create an unmanaged package.
B. The person who created the unmanaged package can change or update installedcomponents
C. The person who created the unmanaged package has no control over the installedcomponents
D. A namespace is required to create an unmanaged package.

Question # 5

The Director of Customer Service wants to know when agents are overwhelmed with highpriority items in the support queue. TheDirector wants to receive a notification when a new
case is open with the status of "New" for more than four business hours. Which automation
process could be used to accomplish this? Choose 2 answers

A. Escalation rules
B. Visual workflow
C. Lightning Process Builder
D. Scheduled Apex

Question # 6

What is true statement regarding master - detail relationship? Choose 3 answers

A. A master-detail relationship cannot be created if the custom object on the detail sidealready contains data.
B. A master – detail relationship cannot be converted to a look-up relationship
C. Deleting a master record in a master detail relationship deletes all related detail records
D. Standard objects can be on the detail side of the custom object in a master-detailrelationship
E. Master-detail relationship can convert to a look –up relationship if no roll-up summaryfield exist on the master object

Question # 7

Universal Containers would like to embed a chart of all related Opportunities, by stage, on
the Account detail page. Which type of report should the App Builder create to add to the
Account page layout?

A. A summary report on the Opportunity object.
B. A summary report on the Account object.
C. A tabular report on the Account object.
D. A tabular report on the Opportunity object.

Question # 8

Universal Containers uses a custom object totrack Site Visits. When the status of a Site
Visit is changed from "In Progress" to "On Hold", the business wants the Site visit owner to
be automatically assigned to an "On Hold" queue. Which capability can be used to
accomplish this?


A. Apex Trigger
B. Action
C. Assignment Rule
D. Visual Workflow

Question # 9

Universal container needs to update a field on an account when an opportunity stage is
changed to close lost. What can be used to accomplish this requirement? Choose 2

A. Lightning Process Builder
B. Approval Process
C. Assignment Rules
D. Workflow Rule

Question # 10


The App Builder at Universal Containers has been asked to ensure that the Amount field is
populated when the stage is set to Closed Won. What can be used to meet this
requirement?

A. Validation Rule
B. Lightning ProcessBuilder
C. Workflow
D. Approval Process

Question # 11

User at Universal Containers needs to be able to quickly create a contact record from the
Account record's Chatter feed. How should the App Builder enable the functionality?

A. By creating a custom “Create a Record” Action on the Account.
B. By creating a custom “Detail Page” Button on the Account.
C. By creating a custom “Detail Page” Button on the Contract.
D. By creating a custom “Create a Record” Action on the Contract

Question # 12

An app Builder creates an Account validation rule on the Industry field that will throw an
error if the length of the field is longer than 6 characters. Another App Builder creates a
workflow rule with a field update that sets the Industry field to Technology whenever the
Billing City field is set to San Francisco. What will happen the next time a sales person
saves an Account with a Billing City of San Francisco?

A. The record will save and the Industry field will change to Technology
B. The record will not save and the validation rule’s error message will be displayed
C. The record will not save and no error message will be displayed
D. The record will save but the Industry field will not change to Technology

Question # 13

Universal Container wants to display a message when a case needs follow up. What can
be used to display different text on the case record depending on the number of days a
case is opened?

A. Formula Field
B. Workflow Update
C. Case Process
D. Lightning Process Builder

Question # 14

What is a true statement in regards to creating custom report types?

A. When the primary object is a custom object and is deleted, then the report type and anyreports created from it must be deleted manually.
B. The detail object in a master- detail relationship cannot be added as a secondary objecton a custom report type
C. Once a report type is saved with a standard or custom primary object, the primary objectcannot be changed for that report type.
D. Any object can be chosen unless the object is no visible to the person creating thereport type through security settings

Question # 15

Which statement is true when a new full sandbox is created? Choose 2 answers

A. User’s email addresses will not be modified.
B. Default email deliverability is set to system email only
C. Chatter data will be copied to the sandbox by default
D. Usernames will be modified uniquely for that sandbox

Question # 16

The VP of sales at Universal Containers wants to have a set of screens to guide the inside
sales team through collecting and updating data for leads. How can the App Builder
accomplish this?

A. Visual workflow
B. Lightning Process Builder
C. Workflow
D. Lightning Connect

Question # 17

Which setting is available to customize Salesforce1 mobile app for branding? Choose 3 answers

A. Header and search bar color.
B. The image on loading page
C. Background color on loading page.
D. Notification and search icon
E. Action bar color

Question # 18

What metadata changes can be made directly in a production environment without
deploying from sandbox? Choose 2 answers


A. Apex Triggers
B. Visualforce Pages
C. Validation Rules
D. ApexClasses

Question # 19

A manager wants to calculate the number of days since an account was last contacted
through email.Which field type should be used to accomplish this?

A. Formula
B. Number
C. Roll-up Summary
D. Date

Question # 20

What type of field can be used to filter a Report Chart that has been added to aPage
Layout?

A. Name Field
B. Formula Field
C. Matching ID Field
D. Standard Field

Question # 21

Universal Containers is setting up salesforce for the first time. Management wants the
sales and marketing teams to have different navigation names in thesalesforce1 mobile
app. Which option is available to an app builder to satisfy the requirement?

A. Create sales and marketing profiles to ensure read access to different objects
B. Create roles for sales and marketing and assign a custom homepage layout for eachrole.
C. Create mobile navigation menus for both the sales and marketing profiles.
D. Create public groups for sales and marketing and create mobile navigation menus foreach group.

Question # 22

Which type of relationship can be defined with external objects? Choose 2 Answers

A. Cross Organizational Look-up
B. External Look-Up
C. External Master-Detail
D. Indirect Look-Up

Question # 23

Which objects can be members of a campaign? Choose 2 answers

A. Contact
B. Account
C. Opportunity
D. Lead

Question # 24

An app builder has been asked to provide users a way to identify a contact's "preferred
contact method" directly on the contact record. users need to be able to identify whether a
phone number or an email, is the contact's preferred communication method. Which field
type will allow the app builder to accomplish this with the fewest fields possible?

A. Formula
B. Checkboxes
C. Picklist
D. Email

Question # 25

In order to delete the Opportunities, Universal Containers would like sales reps to submit
requests for approval from their sales manager. What can be used to meet these
requirements?

A. Approval Process with Time-Dependent workflow action.
B. Approval Process with Apex Trigger.
C. Two-step Approval process.
D. Process Builder with Submit for Approval action

Question # 26

What salesforce functionality is ignored when processing field updates in workflow rules
and approval processes? Choose 3 answers

A. Validation Rules
B. Decimal Places and Character Limits
C. Record Type Picklist Value Assignments
D. Multiple Currencies
E. Field Level Security

Question # 27

Universal container manages internal projects by department using a custom object called
projects. Only employees in the project's respective department should have view access
to all of the department's project records.If an employee changes job roles and moves to
another department, the employee should no longer have access to the projects within their
former department. How can these requirements be met, assuming the organization-wide
default for projects is set to private? Choose 2 answers

A. Create a criteria based sharing rule using the projects department that grants access tousers by permission set.
B. Create a criteria based sharing rule using the projects department that grants access tousers by roles.
C. Create a criteria based sharing rule using the projects department that grants access tousers by public groups.
D. Create a criteria based sharing rule using the projects department that grants access tousers by profiles

Question # 28

A custom object has a public reads only sharing settings that does not grant access using
hierarchies. A dynamic sharing ruleprovides write access to the object to the global
marketing public group if the record is marked as global. A user creates a new record and
marks it as global. Who will have write access to the record?

A. The global marketing public group and anyone abovethe owner in the role hierarchy
B. The record owner and the global marketing public group.
C. The global marketing public group, the record owner, and anyone above the owner in the role hierarchy.
D. The record owner and anyone above the owner in the rolehierarchy

Question # 29

An app builder has created a report for sales people toview records from the custom object,
some users have complained that they are unable to see all of the appropriate records.
What steps should be taken to ensure data visibility within the report? Choose 3 Answers

A. Check organization-wide defaults
B. Check the user’s profile for object settings.
C. Check the report folder sharing settings
D. Check reports filter
E. Check Sharing rules

Question # 30

A sales manager would like to look at an account record and view charts of all of the
related openopportunities. Closed/won opportunities, and open cases. How many report
charts can be added to the account page layout to meet this requirement?

A. 3
B. 2
C. 1
D. 4

Question # 31

Which statement is true about converting a lead? Choose 3 answers

A. The lead’s most recent campaign record is automatically applied to the “PRIMARYcampaign source” field on the opportunity
B. Users can convert leads that are associated with an active approval process.
C. Multi-select picklist values on lead records overwrite values on the contact’scorresponding field.
D. Administrators may choose whether to enforce validation rules & triggers
E. The system automatically maps standard lead fields to standardaccount, contact, andopportunity fields.

Question # 32

Universal containers wants to provide a different view for its users when they access an
Account record in Salesforce1 instead of the standard web version. How can this be
accomplished? Choose 2 answers

A. By adding a mobile layout and assigning it to a profile.
B. By adding quick actions in the publisher section.
C. By adding actions in the Salesforce1 action bar section.
D. By adding Visualforce page to the mobile cards section

Question # 33

Acustomer service representative at a call center would like to be able to collect information
from customers using a series of question prompts. What could be used to accomplish
this?

A. Lightning process builder
B. Workflow Rules
C. Lightning Connect
D. Visual workflow

Question # 34

An app builder wants to show groups as the last navigation menu item in the salesforce1
mobile app. however, the app builder is not able to select groups as one of the items on the
drop-down menu. What could cause this?

A. Groups is showing up in the recent section and not in the navigation menu
B. Groups is not included in the selected list for the navigation menu
C. Groups is included in the smart search items but not on the navigation menu
D. Groups cannot be the last item in the navigation menu.

Question # 35

At Universal Containers, the VP of Service has requested a visual indicator flag on each
case, based on the case priority. High-priority cases should be flagged red, mediumpriorityshould be flagged yellow, and low-priority cases should be flagged green. Which
formula would accomplish this requirement? Choose 2 answers

A. CASE( Priority, “Low”, “img/samples/flag_green.gif”, “Medium”,“img/samples/flag_yellow.gif”, “High”, “img/samples/flag_red.gif”, “/s.gif”)
B. IMAGE( IF(ISPICKVAL(Priority, “Low”), “img/samples/flag_green.gif”,IF(ISPICKVAL(Priority, “Medium”), “img/samples/flag_yellow.gif”, IF(ISPICKVAL(Priority,“High”), “img/samples/flag_red.gif”))), “Priority Flag”)
C. IF(ISPICKVAL(Priority, “Low”), “img/samples/flag_green.gif”, IF(ISPICKVAL(Priority,“Medium”), “img/samples/flag_yellow.gif”, IF(ISPICKVAL(Priority, “High”),“img/samples/flag_red.gif”, “/s.gif”)))
D. IMAGE(CASE( Priority, “Low”, “img/samples/flag_green.gif”, “Medium”,“img/samples/flag_yellow.gif”, “High”, “img/samples/flag_red.gif”, “Priority Flag”)



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