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Salesforce CRT-402 Sample Questions

Question # 1

Where can a custom button be placed? Choose 3 answers

A. On the User Object
B. On the Custom List View
C. On a Person Account
D. On a related list
E. On a Web-to-Case form

Question # 2

What is the capability of a schema builder? Choose 2 answers

A. To update description of standard and custom objects.
B. To modify custom field help text on standard objects
C. To create new look-up or master-detail object relationship
D. To enable field history tracking on standard objects.

Question # 3

Which statement is true about field update actions from workflow rules and approval
processes? Choose 2 answers

A. Field update with “re-evaluateworkflow rules” selected can cause a recursive loop if theupdated field is included in a workflow.
B. Field update are not available on currency field if the organization uses multi-currency.
C. Field updates to records based on workflow rules and approval processes do not triggervalidation rules
D. Field updates are tracked in the history related list of a record regardless of whether ornot History tracking is set for those fields.

Question # 4

What is a key consideration when using unmanaged packages? Choose 2 answers

A. A namespace is notrequired to create an unmanaged package.
B. The person who created the unmanaged package can change or update installedcomponents
C. The person who created the unmanaged package has no control over the installedcomponents
D. A namespace is required to create an unmanaged package.

Question # 5

The Director of Customer Service wants to know when agents are overwhelmed with highpriority items in the support queue. TheDirector wants to receive a notification when a new
case is open with the status of "New" for more than four business hours. Which automation
process could be used to accomplish this? Choose 2 answers

A. Escalation rules
B. Visual workflow
C. Lightning Process Builder
D. Scheduled Apex

Question # 6

What is true statement regarding master - detail relationship? Choose 3 answers

A. A master-detail relationship cannot be created if the custom object on the detail sidealready contains data.
B. A master – detail relationship cannot be converted to a look-up relationship
C. Deleting a master record in a master detail relationship deletes all related detail records
D. Standard objects can be on the detail side of the custom object in a master-detailrelationship
E. Master-detail relationship can convert to a look –up relationship if no roll-up summaryfield exist on the master object

Question # 7

Universal Containers would like to embed a chart of all related Opportunities, by stage, on
the Account detail page. Which type of report should the App Builder create to add to the
Account page layout?

A. A summary report on the Opportunity object.
B. A summary report on the Account object.
C. A tabular report on the Account object.
D. A tabular report on the Opportunity object.

Question # 8

Universal Containers uses a custom object totrack Site Visits. When the status of a Site
Visit is changed from "In Progress" to "On Hold", the business wants the Site visit owner to
be automatically assigned to an "On Hold" queue. Which capability can be used to
accomplish this?


A. Apex Trigger
B. Action
C. Assignment Rule
D. Visual Workflow

Question # 9

Universal container needs to update a field on an account when an opportunity stage is
changed to close lost. What can be used to accomplish this requirement? Choose 2

A. Lightning Process Builder
B. Approval Process
C. Assignment Rules
D. Workflow Rule

Question # 10


The App Builder at Universal Containers has been asked to ensure that the Amount field is
populated when the stage is set to Closed Won. What can be used to meet this
requirement?

A. Validation Rule
B. Lightning ProcessBuilder
C. Workflow
D. Approval Process

Question # 11

User at Universal Containers needs to be able to quickly create a contact record from the
Account record's Chatter feed. How should the App Builder enable the functionality?

A. By creating a custom “Create a Record” Action on the Account.
B. By creating a custom “Detail Page” Button on the Account.
C. By creating a custom “Detail Page” Button on the Contract.
D. By creating a custom “Create a Record” Action on the Contract

Question # 12

An app Builder creates an Account validation rule on the Industry field that will throw an
error if the length of the field is longer than 6 characters. Another App Builder creates a
workflow rule with a field update that sets the Industry field to Technology whenever the
Billing City field is set to San Francisco. What will happen the next time a sales person
saves an Account with a Billing City of San Francisco?

A. The record will save and the Industry field will change to Technology
B. The record will not save and the validation rule’s error message will be displayed
C. The record will not save and no error message will be displayed
D. The record will save but the Industry field will not change to Technology

Question # 13

Universal Container wants to display a message when a case needs follow up. What can
be used to display different text on the case record depending on the number of days a
case is opened?

A. Formula Field
B. Workflow Update
C. Case Process
D. Lightning Process Builder

Question # 14

What is a true statement in regards to creating custom report types?

A. When the primary object is a custom object and is deleted, then the report type and anyreports created from it must be deleted manually.
B. The detail object in a master- detail relationship cannot be added as a secondary objecton a custom report type
C. Once a report type is saved with a standard or custom primary object, the primary objectcannot be changed for that report type.
D. Any object can be chosen unless the object is no visible to the person creating thereport type through security settings

Question # 15

Which statement is true when a new full sandbox is created? Choose 2 answers

A. User’s email addresses will not be modified.
B. Default email deliverability is set to system email only
C. Chatter data will be copied to the sandbox by default
D. Usernames will be modified uniquely for that sandbox

Question # 16

The VP of sales at Universal Containers wants to have a set of screens to guide the inside
sales team through collecting and updating data for leads. How can the App Builder
accomplish this?

A. Visual workflow
B. Lightning Process Builder
C. Workflow
D. Lightning Connect



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