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Salesforce Marketing-Cloud-Consultant Sample Questions

Question # 1

Nerthern Trail Qutfitters' account is configured with Multi-Org to leverage two Salestorce
CRM accounts. In the Cloud Kicks business unit they want to disconnect the sandbox
instance and connect the production instance.
What additional configuration changes could be made to avoid any disruption of

A. Configure Multi-Org settings to account for bo production instances in Setup.
B. Manually remove existing user mappings, attribute mappings, and trackingsubscriptions.
C. Rename and delete sandbox synchronized data extensions before connecting.
D. Updste query activities thet reference the new synchronized data extensions.

Question # 2

A B2B customer notices they have a large number of subscribers marked as 'Held'. During
troubleshooting, they realize these were soft bounces from overwhelming the emailservers
of many of the small companies with which they do business.
What step(s) should the customer take to move those subscribers back to 'Active'?

A. Extract subscribers who have a status of 'Held', then import subscribers as 'Active'.
B. Use Contact Builder to mass update all 'Held' subscribers to 'Active' status.
C. Subscribers with a status of 'Held' should be re-enabled by contacting support.
D. Use a SQL query to change all subscribers with a status of 'Held' to 'Active' in AllSubscribers.

Question # 3

A marketer wants te capture open-ended feedback fram custamers via SMS and
write it to a data extension.
How could MebileComnect be used to accomplish this?

A. Use a vote/survey message template to capture the response.
B. Use an outbound message template with embedded AMPscript to capture the response,
C. Use a text-response message templabe with embedded AMPscript to capture theresponse,
D. Use an info capture messege template to capture the response.

Question # 4

Northern Trail Outfitters and its subsidiaries use Sales Cloud and marketing Cloud to
sendcustomers frequent email communications of new products and updates on their
portfolios. They have noticed the messages and branding being sent varies greatly and
would like to create a better customer experience.
What extension product should be considered to unify the messaging and branding of
these communications while still allowing personalization and timing of campaigns?

A. Einstein Content Selection
B. Distributed Sending
C. Marketing Cloud Connect
D. Distributed Marketing

Question # 5

Northern Trail Outfitters (NTO) is launching a new campaign that will collect subscriber
information to better target and segment its marketing communciations. NTO wants to
target users of its app and social platforms who have not engaged with previous emails in
the campaign. If the subscriber opens or clicks after three messages, they will be removed
from the campaign.
Which solution should the consultant implement?

A. A File Drop Automation with User-Initiated Send Definitions
B. User-Initiated Send Definitions with Filtered Data Extensions
C. A Multi-Step Automation with User-Initiated Send Definitions
D. A Multi-Step journey with Data Extension/Automation entry source

Question # 6

Which customers would benefit most from purchasing a Sender Authentication Package (SAP)? 

A.    A growing consumer brand that expects to send 500,000 emails per month and would like email branding to be consistent with its domain,   
B.    A nonprofit organization that sends roughly 50,000 newsletter emails per month.   
C.    A growing retailer that currently leverages Marketing Cloud's MobileConnect and MobilePush.   
D.    A customer who wants to share another IP within their account structure and is unconcerned about branding at this time.  

Question # 7

Northern Trail (NTO), a longtime Marketing Cloud customer, has decided to adopt Journey Build to help with the execution of their marketing programs. NTO does not want to duplicate efforts within the platform and has asked if they could be using Automation Studio entirely.   Which three tasks would a consultant suggest for using Documentary Builder instead of Automation Studio? Choose 3 Answers 

A.    Building simple segmented campaigns without SQL queries   
B.    Designing decision logic via an ... user interface.   
C.    Setting behavior-based goals   
D.    Processing zipped encrypt   ed files containing subscriber data   
E.    Creating customer segments from multiple data extensions  

Question # 8

A new Marketing Cloud (MC) customer wants to now implement a Sales Cloud instance to go along with their MC Instance. The MC has been live for a year now, where the primary key for records has been the Email Address.   Which two options would prevent the customer from duplicating records? Choose 2 answers   

A.    Upload CSV with Migrated Subscriber Keys to All Subscribers.   
B.    Get existing records updated with new Keys sourced from Sales Cloud instance;   
C.    Continue as normal, as Marketing Cloud Contact Models will dedupe keys by Email Address.   
D.    Purge the current records end carries on with new keys sourced from Sales Cloud  

Question # 9

A small restaurant franchise wants to implement Marketing Cloud to support their franchise owners. The corporate office the advertising copy and subscriber list. The owners of franchised stores add a customized local message to the marketing campaign. What hierarchy should be recommended?

A.    One parent business unit and a child business unit for franchise owners.   
B.    One parent business unit and a child business unit for each franchise owners   
C.    One business unit.   
D.    A parent business unit for each franchise owner  

Question # 10

Northern Trail Outfitters wants to send special discount offer to engaged customers on their email list. What should be resolved prior to generating the audience?   

A.    What the offer will be   
B.    When to send the email   
C.    Who the offer come from   
D.    How to determine engagement  

Question # 11

Northern Trail Outfitters has started the process of integrating its Marketing Cloud account and Sales Cloud org through Marketing Cloud Connect.   Which configuration should be utilized for the API user created in Marketing Cloud?   

A.    API User checkbox is selected, no roles are assigned to user.   
B.    API User checkbox is selected Administrator & Marketing Cloud Administrator roles are applied.
C.    API User checkbox is deselected, Marketing Cloud Viewer role is applied.   
D.     API User checkbox is deselected, all available roles are assigned to user.  

Question # 12

Northern Trail Outfitters wants to implement a Welcome email. New subscribers signing up on their website should receive the email promptly. They are utilizing Marketing Cloud Connect to connect Sales Cloud and Marketing Cloud.   Which solution should capture the new subscribers?   

A.    Smart Capture form on website   
B.    Salesforce Triggered Sends   
C.    File import to data extension   
D.    Batch file dropped to SFTP  

Question # 13

A data team wants to automate that sync of subscribers' Unsubscribes and status from their enterprise account to their external CRM In one consolidated file. They need to find subscribers In their Marketing Cloud account and their unsubscribe data for child business units.   Which two data views would they use to achieve this? Choose 2 answers 

A.    _Complaint   
B.    _Subscribers   
C.    _Unsubscribe   
D.    _BusinessUnitUnsubscribes

Question # 14

Northern Trail Outfitters receives data from their point-of-sale system every night. The file is placed on their Enhanced FTP, but there is not a consistent time or naming convention for the file.

In which two ways should they set up their automation to import the data from the file on a nightly bais? (Choose 2 answers)   
C.    Scheduled Starting Source   
D.    File Drop Starting Source  

Question # 15

Northern Trail Outfitters (NTO) is the holding company of three subsidiaries: Universal Containers, Ursa Major Solar, and Cloud Kicks. NTO recently purchased Marketing Cloud and has asked its consultant to recommend a scalable business unit (BU) hierarchy. They don't plan on executing any marketing campaigns on behalf of the NTO holding company, but NTO employees would like access to all subscribers and aggregate reporting. Additionally, each subsidiary business will be regularly running campaigns and should have their own branding, content, and subscribers.   Which solution should the consultant recommend?   

A.    One parent BU and two child BUs with their own Sender Authentication Packages.   
B.    One parent BU with three additional private domains.   
C.    One parent BU and one child BU   
D.    One parent BU and three child BUs with their own Sender Authentication Packages.  

Question # 16

Northern Trail Outfitters wants to send an email to one million contacts in Sales Cloud. The criteria to segment contacts include using 10+ fields to segment.   Which process should the consultant utilize for a reliable send method?   

A.    Query Synchronized Data Extensions using a query activity to a Salesforce Data Extension, then send via Email Studio Send Flow   
B.    Import Salesforce Report through an import activity to a Salesforce Data Extension, then send to data extension using Email Studio email send  
 C.    Assign the one million contacts from the report to a Salesforce campaign, and use a Single Step journey with Salesforce Campaign as an entry event  
 D.    Send to a Salesforce Report from Marketing Cloud using Email Studio Send Flow   

Question # 17

Northern Trail Outfitters want a simple segmentation strategy for identifying subscribers for their emails. What solution should they use?  

 A.    List model and Groups in Single Send Journeys.   
B.    Attribute group in Contact Builder for segmentation.   
C.    Relational data extensions with primary keys to match subscribers with their data  
 D.    Data Extension Entry Source in journey Builder with a filter  

Question # 18

A customer is creating a re-engagement campaign. The Campaign only targets subscribers who have had emails fail at send time due to held status within the last 60days. The goal is to send an SMS to the subscribers asking them if they want to update their email address.   What should a consultant recommend to meet the criteria?   

A.    Use SQL Query and Import activities from Automation Studio to inject the subscribers into a data extension used as an Entry Source by Journey Builder   
B.    Use Tracking Extract, File Transfer, and Import activities from Automation Studio to inject the subscribers into a data extension used as an Entry Source by Journey Builder.   
C.    use Data Extension Extract and Import activities from Automation Automation Studio to inject the subscribers into a CloudPage used as an Entry Source by Journey Builder   
D.    Use SQL Query and File Transfer activities from Automation Automation Studio to inject the subscribers into an API Event used as Entry Source by Journey Builder  

Question # 19

Northern Trail Outfitters wants to send an email to website visitors who add items to their cart but fail to make a purchase. The email will include a list of products they added to their shopping cart.   •  A sendable data extension contains the contact information and a session ID field for each subscriber who has abandoned their cart.   •  A second data extension contains a corresponding session ID field and product data for each abandoned cart item, including product SKU, product name, quantity, price, and image URL.   Which feature should be used to display the list of products for each subscriber in this email?   

A.    Lookup AMPscript function   
B.    LookupRows AMPscript function
C.    Dynamic Content Block   
D.     Enhanced Dynamic Content Block  

Question # 20

A customer is connecting Sales Cloud with Marketing Cloud. The connection was successful, however, the team is unable to view or sync Sales Cloud objects in Contact Builder.   How should a consultant begin troubleshooting the connection?   

A.    Create and send an email in Email Studio to test the connection and validate tracking.   
B.    Validate Marketing Cloud and Sales Cloud users have access to the business unit.   
C.    Create new Marketing Cloud and Sales Cloud users and perform a new installation.   
D.    Validate Marketing Cloud and Sales Cloud permissions for the connecting users.   

Question # 21

Northern Trail Outfitters (NTO) wants to send using the From Address of [email protected]. They will then automatically forward replies to [email protected]. NTO also wants to include an automatic reply to the customer's email address [email protected].   Which email address would appear as the From Address for the automatic reply to the customer?   

A.    [email protected]   
B.    [email protected]   
C.    [email protected]   
D.    A [email protected]  

Question # 22

An analytics team wants to get hourly updates on email metrics (send, open, click) to provide timely next best actions to the sales team.   What method should the team use?   

A.    Send Logs   
B.    Data views   
C.    Tracking Extracts   
D.    Scheduled Reports  

Question # 23

Northern Trail Outfitters (NTO) wants to send an email to all Contacts who have signed up for its newsletter, but have not joined its loyalty program. NTO has created a report in Sales Cloud which it will select using a Send Flow in Content Builder.   Which field name should be included in the report in addition to email address?

A.    Individual ID  
 B.    Contact ID   
C.    CampaignMember ID   
D.    External ID  

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