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Salesforce Public-Sector-Solutions Sample Questions

Question # 1

A public sector agency has implemented Public Sector Solutions for managing their Grants
program. The agency authorities have received a complaint from an applicant whose
eligibility was declined for the
program. How should the agency authorities check how the eligibility was determined for this
application record?

A. Use Salesforce debug logs using Developer Console to understand how the eligibility isbeing determined
B. Use Decision Explainer to understand how the decision was made
C. Do testing with relevant data sets and check how each test behaves
D. Use Public Sector Solutions - Selection Explainer to understand how the selection wasmade

Question # 2

A government-supported agency that helps constituents track the status of their claims is
using Public Sector Solutions. For claim assessors to review and process claims, it is
crucial to see the applications' Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim?

A. Decision Explainer Log History
B. Log History
C. Audit Log
D. Record History

Question # 3

A Public Sector Organization (PSO) would like to enhance its publicly available website,
built in Experience Cloud, to allow constituents to report their concerns about someone's
health or safety. The PSO is already using Public Sector Solutions. The requirement from
the PSO is that the constituent should be able to report their concerns both as
authenticated users andanonymously. Additionally, internal staff should be able to
separately track their investigations and any follow-up in a separate Case.
Leveraging Public Sector Solutions functionality, what configuration should the Technical
Consultant use to meet the requirements?

A. Use the Complaint Case and Case objects.
B. Use record types on Case, one for the constituents and one for internal staff
C. Use the Public Complaint and Case objects.
D. Use a custom object for the Complaint with a lookup relationship to Case.

Question # 4

Which three work.com managed packages/features can be installed as part of the
Employee Experience for
Public Sector?

A. Workplace Strategy Planner
B. HR Service Center
C. (Employee Workspace
D. Workplace Command Center
E. Employee Concierge

Question # 5

The City of Snaxboro has several License and Permit forms that are long and complex.
Applicants often fill out these forms incorrectly and forget to submit key pieces of
information, resulting in requests for more information on their applications. The city wants
to use Public Sector Solutions and digitize these forms to increase the accuracy of
information submitted by applicants and reduce processing times.
What three recommendations should a Technical Consultant provide to the city to achieve
this?

A. Add spaces in the names of each of the elements. This ensures improvement toOmniScript's load time.
B. Create a PDF form and integrate it with the Public Sector Solutions application intakeform process
C. Review the application forms and find logical points in the process that can be brokeninto shorter steps.
D. Review the application forms and try to replicate them as much as possible in a singlestep using OmniScripts.
E. (Analyze all the application forms and create simple, reusable OmniScripts forprocesses that are repeatable.

Question # 6

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits,
and Inspections. The agency now wants to enable analytics to gather key metrics on the
number of licenses issued, the number of permits revoked, and the number of inspections
made per month. The agency has enabled analytics by turning on the "Enable CRM
Analytics" setting. The agency wants to set up administrator users who will create and
manage the Analytics for Licenses, Permits, and Inspections app.
What two permission sets are required to set up the administrator users for analytics?

A. CRMA for Public Sector Admin
B. CRM Analytics Admin
C. CRM Analytics LPI Admin
D. CRM Analytics Plus Admin

Question # 7

Department of Disaster Assistance has started implementing a "Grants Management’
project using public sector solutions tools. As part of the business process, the department
staff has to send an agreement to the Grant Seeker on the funding amount and related
conditions. The turnaround time from both parties in exchanging the documents with
signatures takes longer than expected.
What is the best way to solve the problem using the available toolset with minimum/less
coding?

A. Install and Configure the DocuSign managed package for Salesforce and send thedocument envelope from the flow using standard DocuSign actions
B. Install and Configure the DocuSign managed package for Salesforce and send thedocument envelope from the flow using apex action
C. Set up the DocuSign integration electronic Signature and use OmniscriptGenericDocuSign/ObtainEsignature to send the document to related parties
D. Set up the DocuSign integration electronic Signature and use OmniscriptGenericDocuSign/sendEsignature to send the document to related parties

Question # 8

A government agency plans to implement Public Sector Solutions to manage their grant
programs. The agency has decided to use its existing public-facing portal that resides
outsidethe Salesforce platform. The agency needs to allow constituents to submit their
grant applications from their existing portal and integrate submitted application data into the
appropriate Public Sector Solutions objects in Salesforce.
What OmniStudio feature can be leveraged to meet this requirement?

A. OmniOut
B. FlexCards
C. DataRaptor
D. Integration Procedure

Question # 9

A user called in for a status update on their application. In reviewing the application, the
caseworker has come to find out that the application was incorrectly prioritized. The case
worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way
it was. However, the caseworker cannot see the component even though the Administrator
has confirmed it is on the page
layout.
What should the Administrator check for next?

A. Verify that the case worker has the Decision Explainer Permission set.
B. Verify that the case worker has the Rules Engine Runtime permission.
C. Verify that the case worker has OmniStudio Admin permission.
D. Verify that the case worker has OmniStudio User permission.

Question # 10

A Technical Consultant is implementing an experience site for a government agency where
they will be accepting grant applications during a specific window of time. The Technical
Consultant expects a high volume of interest in this grant offering.
What three steps or tools should be leveraged to ensure the solution can support this
surge?

A. Perform UAT testing to find defects in the code
B. Set up IP restrictions to control who can access the website and when
C. Identify expensive processes to offload to asynchronous processes.
D. Implement CDN and waiting rooms
E. Analyze and test the application for the expected load with a load testing tool

Question # 11

Often, one permit is dependent on another, and businesses require a specific set of permits
to do business. The City of Snaxboro would like to show its constituents all the permits
requiredfor different business types, so they know exactly what they need to apply for.
What is the recommended approach for building out this functionality?

A. Create an OmniScript with all the applicable Business Types. Based on the BusinessType selected, enable a conditional section to display all the associated permits that arerequired. Embed this OmniScript on the Experience Site for applicants to use by selectingthe Business Type and viewing the associated permits.
B. Create a new Business Regulatory Authorization Type Dependency record by selectingthe Parent Business Regulatory Authorization Type that must be applied first and theDependent Business Regulatory Authorization Type that must be applied after getting theparent. Ensure the Show Dependent Permits section is available in the portal for applicantsto view.
C. Create a custom object called "Permit Dependency" and make it a junction objectbetween the Business Type object and Regulatory (§> Authorization Type object. Create aFlexCard that allows the use to select the Business Type from a picklist and display theassociated Permit Dependency records. Embed this FlexCard on an Experience site forapplicants to use.
D. Create a custom object called Permit Dependency and make it a junction objectbetween the Business Type object and Regulatory…

Question # 12

A customer wants to define a specific set of three documents that are required for a
business application. They want to provide a checklist that is easy for the applicant to know
what needs to be uploaded and manage the uploads easily, but they also want to be
consistent with requiring these documents for every business application.
What are the three steps required to do this?

A. Create three Document Checklist Items specifying the required document types for theAction Plan Template & Publish it
B. Create three Tasks specifying the required document types for the Action Plan Template& Publish It
C. Create an Action Plan Template with Target Object as Business License Application
D. Create three Document Checklist Items specifying the required document types tied tothe Business License Application
E. Create a flow automation to auto-associate the published action plan template to newBusiness License Applications as they are created



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