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Salesforce Salesforce-Communications-Cloud Sample Questions


Question # 1

Universal Connect (UC) offers only internet service. However, they plan on extending theiroffering to include TV services for the existing customers. Fulfillment of Internet and TVorders will only require customers to activate one access line.Consultant plans on mapping Internet and TV products to the same technical product forthe access line using decomposition, but there is a common attribute called “Installation Type” on the internet and TV offer. What will be the consultant see as a result if theconsumer order internet and TV together?

A. An error at runtime no value will be assigned to the attribute “installation Type” on thetechnical product
B. No errors will be returned the value for ‘Installation type’ on the technical product will beset to most recently modified attribute.
C. No error will be returned the “installation type” will be copied as empty/null afterdecomposition on the technical product
D. An error at design time, an error will be returned while configuring the decompositionrelationship because of the duplicate attributes


Question # 2

Universal Containers (UC) is implementing communication cloud one of the key drivers oftheir digital transformation is to migrate their high number of B2C customer churn over thepast few years. Which two actions will help identify and proactively reduce churn whileminimizing the implementation effect.

A. Create Churn trend reports in CRM Analytics that brings the data from communicationcloud and legacy system to identify the customer likely to churn
B. Expose next best action based on Einstein Discovery prediction to give the customer adiscount if they are likely to churn.
C. Create a churn trend app from a template in CRM analytics to identify customer likely tochurn
D. Create a churn trend report via salesforce report based on disconnect order to identifycustomers likely to churn


Question # 3

ABC telecom is a large telecommunication operates with 75 million assets across itscustomer and business customers. The company cloud to take advantage of customer 360capabilities. There are slight operational differences between the various regions where itsells services, some regions may have different readiness timelines. Which migrationstrategies should be opt?

A. Migrate Assets in chunks, portioning by geographical region and account type and thenprioritize the migration based on regional timelines.
B. Do not migrate legacy assets and leverage external objects within salesforce to accessthem
C. Coordinate migration readiness across regions and execute migration all at once toensure consistency
D. Migrate assets in chunks, portioning by geographical region and account type and thenprioritize high value business accounts.


Question # 4

UC telecom has requirement to allow customer to upgrade or downgrade from their existingplan from two play pack to three play packs and vise versaWhich three are the key offering provided by the change of plan feature in communicationcloud.

A. History of subscription updates and traceability
B. Supported by digital commerce API
C. Service Continuity
D. Migrating in/out from bundle offer
E. Customer can choose their plan from all pricing books.


Question # 5

United Telecom is moving its assets to communication cloud as part of its digitaltransformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A. To create inventory items to be used in subsequent MACD.
B. To validate the migrated assets data aligns with assets data model
C. To validate if decomposition works on migrated assets
D. To validate if MACD works on migrated Assets.


Question # 6

ABC communication is using communication cloud for managing its product catalog. Theinventory maintains SKUs and enter data related to SKUs. A consultant is analyzingoptions to sync the SKU data with communication cloud EPC products in the productcatalog.Which communication cloud feature should consultant recommend for this use case tominimize the customer issue

A. Integrate communication cloud with inventory management system using enterpriseproduct catalog REST APIs. The inventory will expose the EPC API to create the productand product related records in the product catalog.
B. Create a custom trigger to insert product and related records in the product catalog,Export data related attribute from inventory management system in .csv format and relatedrecords in the product catalog.
C. Export the SKU data as product and attribute from the inventory management system in.csv format, create a custom object to ……trigger on custom object to insert product andrelated records in the product catalog.
D. Integrate communication cloud with the inventory management system using CPQ APIgetCartProducts. The inventory management system expose EPC API to create productand create records in the product Catalog.


Question # 7

ABC cloud currently using communication cloud’s order management (OM) to orchestrateorders, they also want to start using it for billing activation. ABC cloud’s architectureprinciple is to use an Apigee (Middleware) layer between industries OM and any underlyingsystems. The billing system interface requires a series of callouts in order to place anorder. Which solution should a consultant propose?

A. Configure a synchronous call out task for each request to the billing system as well asdependencies between those to orchestrate correct sequence
B. Configure single synchronous callout task and push the entire payload for Apigee to splitinto series of calls. The asynchronous callout will accept synchronous response fromapigee and asynchronous responses from Apigee about the result of the order submission.
C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event forasynchronous response from Apigee about the result of the order submission.
D. Configure an Autotask and integration procedure that orchestrate a series of calles tothe billing system via Apigee.


Question # 8

Universal containers (UC) is a communication service provider using commination cloud.The provisioning system that activates the mobile service can take up to 10 minutes. Howshould a consultant design the orchestration for Mobile service?

A. Configure an Autotask Orchestration Item to send to platform event, the enterpriseService Bus(ESB) will listen for the platform event and do a callback to the asynchronousCallback URL
B. Configure a callout Orchestration item using the asynchronous system interface to do acallout, and have the enterprise service bus (ESB) to do a callback to the asynchronouscall back URL.
C. Configure a Callout Orchestration item using the enhanced system interface
D. Configure a callout orchestration item using the default system interface to do a callout,configure a Push Event and have enterprise service Bus (ESB) do a callback to completethe push Event.


Question # 9

Universal containers (UC) is a communication service provider using commination cloud.As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter arouter’s barcode and enter the shipping tracking number of the router. How should aCommunication cloud consultant solve this requirement?

A. Configure a manual task Orchestration item that will launch a flow to enter the router’sbarcode number and shipping tracking number.
B. Configure an Autotask Orchestration item that will automatically launch an OmniScript toenter the router’s barcode number and shipping tracking number
C. Configure a Manual Task Orchestration item that will launch an OmniScript to enter therouter’s barcode number and shipping tracking number
D. Configure a Push Event Orchestration item that will receive the router’s barcode numberand shipping tracking number


Question # 10

UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a differentpayload for activating the serviceWhat is the recommendation approach for designing the orchestration while minimizingunnecessary configurations?

A. Create two orchestration plan, one having the activation Orchestration item and otherwith the deactivation. Configure one scenario to map activation to Add action anddeactivation to disconnect action
B. Create two orchestration plan, one having the activation Orchestration item and otherwith the deactivation. Configure scenario to map activation to add action and deactivate
C. Create one orchestration plan definition with two orchestration definition having mutuallyexclusive condition. Configure the scenario to include both Add and disconnect actions.
D. Create two orchestration plans, one having the activation orchestration item and otherwith deactivation item. Configure the orchestration items based on the products


Question # 11

UC is communications service provider using communication cloud. UC have one callout tothe activation system per mobile services and then one calls out to the billing system peritem decomposed. How should consultant configure the orchestration to meet therequirement

A. Create an orchestration plan definition with two orchestration item definition with anorchestration dependency between activation orchestration item to order item and thescope of the billing orchestration item to global
B. Create an orchestration plan definition with two orchestration item definition with anorchestration dependency between activation orchestration item to main order item and thescope of the billing orchestration item to order
C. Create two orchestration plan definition with single orchestration item definition, eachorchestration dependency on orchestration item. Set the scope of activation orchestrationplan to order and scope of the billing orchestration item to order line item
D. Create two orchestration plan definition with single orchestration item definition, eachorchestration item Set the scope of activation orchestration plan to order and scope of thebilling orchestration item to global.


Question # 12

Universal containers (UC) is a communication service provider using commination cloud.UC gathered the following from their sales agent about their current legacy system quotingand order capture flows •They often need to refer back to their documents for routine customer requests•They are able to handle the majority of customer request themselves despite of currentchallenges•Routine customer requests require many clicks and they want the new system to focususer experience.One of the common MACD transactions is to increase the quality of the assetsWhat approach should a consultant recommend for designing the quoting and ordercapture flow in communication cloud to alleviate the agents’ feedback while minimizingimplementation efforts?

A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for otheruse cases.
B. Leverage the CPQ cart for all cases minimize the implementation effort
C. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
D. Leverage omni scripts for all used cases to minimize the training efforts for the salesagents.


Question # 13

Infiwawe offers Internet and voice services to residential customers. In order to provisionthe services engineer have to visit the customer location and install the Modem, thenprovide the modem related data over phone and share the details required to sent to thefulfillment system. Infiwave has identified that having the technician provide the details inphone is error prone.What two feature from Industries Order Management shall infiwave use to support thisfunctionality and correct order capture.

A. Implement a callout orchestration item to execute a request on the fulfillment system foractivation
B. Implement a manual orchestration item, assign it to the technician and configure anomni scripts for the technician to fill details
C. Implement a milestone orchestration item to execute request on the fulfillment systemfor activation
D. Implement push orchestration item, assign it to technician and configure omni scripts forthe technician to fill details


Question # 14

UC have completed migration into developer org. Now they are using partial copy sandbox.What are the two reason why consultant should recommend doing a full data load in fullcopy sandbox before production load?

A. To identify the risk of hitting governor limit with the production load
B. To identify the data error that was not surfaced during testing with subset of data
C. To identify the metadata related error not previously seen with a subset of data
D. To understand how long, the data load in production should take


Question # 15

Exclusive VPN corporation wants to automate their offering of complete B2B services andrealizes that their order can be very large and will from time to time violate OrderManagement’s Document size limits. Which two techniques can a consultant use tomigrate the risk of large order hitting governor limits?

A. Ensure platform Events mode is enabled for Order Management
B. User enterprise sales model capabilities to ensure orders are split by site prior tosubmission to order management.
C. Asynchronously submit the order to Order Management to allow decomposition andorchestration to happen separately.
D. Split Line Items in the same order before submitting the order and request an increaseto order size limits


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